SpaMedica Kendal
Juniper House, Murley Moss Business Park, Oxenholme Road, Kendal, Cumbria, LA9 7RLContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about SpaMedica Kendal.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Vanessa livesey - Posted on 02 May 2024
Very friendly greeting at the door and looked after well. No wait time, very efficient. Altogether a great experience.
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled Excellent location
Rated 5 stars out of 5
by Dave Pedley - Posted on 12 April 2024
This was the second cataract operation at Kendal and I have no complaints at all. The staff were polite and the operations were completed in quick time with no problems .
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled Human Kindness
Rated 5 stars out of 5
by Martyn Evans - Posted on 06 May 2024
As with other parts of the National Health Service, the staff are from mixed backgrounds united in patient care. My personable female optometrist was Muslim; she was wearing a hijab. I cannot definitely place the others from their physical appearance, maybe Near East and Far East among the obviously British and maybe all are British - who knows. Staff engaged you in conversation, were attentive, friendly and put me at my ease. There were lots of patients. Staff were very busy but any pressure was not transmitted to me. There was plentiful coffee from the machine said to require a degree in nuclear physics to operate; I have one. The process was thorough, steps before surgery, the surgery itself and the aftercare, how to look after yourself at home. I must have been asked four or five times for my name, date of birth and address to make sure I was the right patient. My forehead was marked indelibly with a black downward arrow above the eye to be operated on. In the theatre anteroom the surgeon and I engaged on Lk’s (you are not allowed names in this review) book - the Physics of Climate Change. Anaesthetising eye drops took their effect and I felt no pain. The surgeon told me about progress as the operation proceeded; it took about 5-10 minutes, I think. His concentration was absolute throughout. After lying flat, when the procedure was over I was helped to my feet and found I could walk unaided with my eye patch in place. A briefing about what to do and what happens next followed. After a brief rest in the waiting room I was driven home through the Lakes by my wife. My vision gets better day by day after an almost immediate step change. I am hugely grateful to the staff at SpaMedical Kendal. Many thanks.
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled Great clinic nice and clean
Rated 5 stars out of 5
by Derek Gaulter - Posted on 24 May 2024
On arrival you are met by a polite security person who takes a few details and then shows you where to go and offers you some refreshments. after a short wait you are taken down the corridor to another waiting area to see a nurse, before going into the waiting area for the procedure. the place was nice and clean. The surgeon came and said a few words to reassure you before going into operating room. I have had both my eyes done, and it has made a big difference to my sight.
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled The best...
Rated 5 stars out of 5
by Janice - Posted on 21 June 2024
I am so impressed with the care and treatment from start to finish The guy(sorry can't remember his name!) Who greeted us in entrance checked ok gave us tea, coffee, really pleasant and made ne reassured. The st All tbe staff in fact all were reassuring, supportive pleasant. I lived in the south and have been telling them , praising the treatment received from SpaMedica Thank you all!
Visited April 2024
Review titled SpaMedica Kendal
Replied on 27 June 2024
Dear Janice It’s wonderful to hear that you would recommend SpaMedica to others and we really appreciate you taking the time to leave this lovely review. Kind regards, The SpaMedica Team
-
Review titled Great aervice
Rated 5 stars out of 5
by Liz Eggleton - Posted on 08 May 2024
This was my second cataract operation here. Always nervous when having anything surgical but thankful for the calmness and kindness of all the staff. Made the whole thing almost enjoyable!!
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled Made Welcome by Great Staff
Rated 5 stars out of 5
by Dave Chubb - Posted on 14 April 2024
From my first appointment to my surgery, the staff at Spa Medica Kendal were absolutely lovely. Every person I had contact with were just the best, receptionist, the chap that met me at the door, all the folk that do the assessments and all the surgical team are patient, friendly and very supportive. The clinic itself is spotlessly clean throughout too. I’m very much looking forward to returning to have my next eye done.
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled 2 Different Experiences
Rated 4 stars out of 5
by Anonymous - Posted on 16 April 2024
For my first cataract operation the surgeon was extremely kind and reassuring throughout. After the procedure he checked that I was OK and helped me down from the bed. Unlike the second surgeon who I saw yesterday, who I found to be brusque and heavy handed. When I arrived and was waiting to be called in, patients who had had their operations done and were waiting for transport home were complaining about the surgeon, comparing him unfavourably with the one they had seen previously. This isn't what you want to hear when you are waiting your turn. The 2nd surgeon spoke only to bark orders at me as soon as I lay down on the bed, "move down, open both eyes and look up". His only other comment was, "all done". He was chatting and laughing with the nursing staff during the procedure which didn't exactly fill me with confidence. Once the operation was done, he didn't ask me how I was or tell me how the procedure had gone. As I sat up and staggered down from the bed I said "thank you" to him but this was ignored and in fact his back was turned to me as he was again chatting to the nurses. I am grateful for the speedy cataract operations from Spa Medica and all the other staff have been very kind and friendly. Perhaps the 2nd surgeon would benefit from learning from the 1st surgeon some lessons in patient care. How much difference it makes to a patient to be treated as an individual human being and not the next one on a conveyor belt.
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled Perfect practice
Rated 5 stars out of 5
by Susan Jones - Posted on 05 April 2024
Every member of staff were very friendly and also professional. You couldn't have done any better or anything different , I was in there having my cataracts removed
Visited April 2024
SpaMedica Kendal has not yet replied.
-
Review titled Great practice
Rated 5 stars out of 5
by Janette kirk - Posted on 23 April 2024
I would like to thank all the wonderful staff for their time and patience during my treatment. 3 days after my 2nd eye was treated I have got back my mono vision and no longer need glasses. The treatment was painless and achieved a great result.
Visited April 2024
SpaMedica Kendal has not yet replied.
Information supplied by Spamedica