Heath Lodge Clinic
1357 Warwick Road, Knowle, Solihull, West Midlands, B93 9LWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
From the first engagement when my appointment was arranged for me by my Consultant right through to leaving after my procedure, everything went perfectly smoothly. The facilities were great, everyone was very kind and welcoming, all explanations were clear and concise, and the care was exemplary. In the kindest possible sense, I hope not to return, but if the need arises, I will have no concerns nor hesitations. Thank you for looking after me so well!
Visited July 2023
Review titled Heath Lodge Clinic
Replied on 21 August 2023
Dear patient, Thank you for taking the time to write your 5 star rating, further to yoou undergoing your procedure here at Heath Lodge Clinic in July. Thank you for taking the time to comment that from your first engagement with the clinic through to leaving after your procedure, that everything went perfectly smoothly. We are so pleased that you found our facilities to be great, and that everyone was kind, welcoming, and all explanations were clear and concise, and the care was exemplary. We will ensure that your kind words are passed onto the team. Best wishes Heath Lodge Clinic
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Review titled Splendid Clinic
Rated 5 stars out of 5
by P.Ellis - Posted on 27 June 2023
I rarely write reviews and confine them only to when I have found something to be excellent and Heath Lodge Clinic falls into this category. I attended firstly for an MRI on my knee. The staff were welcoming and solicitous as to any concerns I might have about the procedure.Earphones were given to me to lessen the noises made by the machine and a buzzer to press should I need to stop the process for any reason. It took approximately 15 minutes and was totally comfortable. A disc with the images taken was given to me before I left and the comprehensive report and recommendations followed some days later. As a result of the MRI I attended for steroid injections about which I was apprehensive and wondered if they would be very painful. They were not merely slightly uncomfortable for a start. The radiographer who carried out the ultra sound injections explained the procedure in detail before she started and took every precaution to avoid infection and the nurse who looked after me couldn’t have been kinder. It was explained to me that I might experience some pain in the days following and if so to take standard painkillers. I experienced no pain afterwards and had no need to do so. Two or three days after the procedure my knee started to feel easier and a week later was pain free. Heath Lodge Clinic is a wonderful relaxed place and I wouldn’t hesitate to recommend it to anyone looking for this sort of treatment.
Visited June 2023
Review titled Heath Lodge Clinic
Replied on 28 June 2023
Dear Paddy, Thank you so much for taking the time to leave such complimentary words about your experience in undergoing both your MRI scan and steroid injections here at Heath Lodge Clinic (and thank you for the 5 stars! ⭐️). We are so pleased that you found our staff to be welcoming, kind and solicitous about your understandable concerns about undergoing your MRI knee scan, and steroid injections. Thank you for taking the time to feedback that you also found the clinic to be so relaxed, and that you would recommend Heath Lodge to anyone seeking and MRI scan and follow up steroid injection treatment. We all do appreciate your feedback and will ensure that it is passed onto the team, who will be delighted with your kind comments. Best wishes Heath Lodge Clinic
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Review titled amazing clinic
Rated 5 stars out of 5
by miss c atkinson - Posted on 16 June 2023
I wouid like to say a massive thanks for my amazing vist to have a mri. from the second I entered the clinic I was relaxed as a claustrophobic person I never had any anxiety I was relaxed all the way and I completed my long scan with out any sedation all staff amazing and if ur claustrophobic this clinic is the place totally the best thanks very much
Visited June 2023
Review titled Heath Lodge Clinic
Replied on 19 June 2023
Dear Miss Atkinson, Thank you so much for your very kind 5* review that you posted over the weekend. We are always so pleased to hear from claustrophobic patients who were initially understandably anxious about undergoing their MRI scan, and were able to successfully go through with their scan, especially without any sedation. We are so pleased that you found our staff to be amazing!! We will ensure that your kind comments are passed onto the team. Thank you again, and we wish you all the very best. From all of the team at Heath Lodge Clinic.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2023
Good experience from making the appointment through to leaving the premises. Punctual, professional, friendly, lovely atmosphere and promptly conducted.
Visited June 2023
Review titled Heath Lodge Clinic
Replied on 11 July 2023
Dear Patient, Thank you so much for taking the time to leave such complimentary words about your recent visit at Heath Lodge Clinic (and thanks for the 5 stars! ⭐️). We are so pleased that you found our staff to be professional and friendly. We also pleased that you enjoyed the lovely atmosphere within the clinic and your appointment was promptly conducted. We all do appreciate your feedback and will ensure that it is passed onto the team, who will be delighted with your kind comments. Best wishes Heath Lodge Clinic
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Review titled fantastic team
Rated 5 stars out of 5
by Steve King - Posted on 01 August 2023
I suffer from claustrophobia and the idea of having a head MRI was the most stressful experience. The team were patent, attentive and most of all, understood my condition. I was scanned without incident or stress and the scan room made me feel comfortable and calm. It was nowhere near as bad as i had anticipated. Keep up the good work !
Visited May 2023
Review titled Heath Lodge Clinic
Replied on 03 August 2023
Dear Mr King Thank you so much for your very kind 5* NHS Choices review further to your recent Head MRI scan here at Heath Lodge Clinic. We are always so pleased to hear from claustrophobic patients who were able to successfully undergo their scan with us. Thank you for your recommendation and kind words, From all of the team at Heath Lodge Clinic.
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Review titled Highly professional
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Prompt booking, highly professional staff, efficient and courteous, excellent explanation as to what was going to happen and a prompt follow up result. Highly recommend to anybody who needs an MRI
Visited April 2023
Review titled Heath Lodge Clinic
Replied on 03 May 2023
Dear Patient, Thank you so much for taking the time to leave such a complimentary 5* review about your experience in undergoing your recent MRI scan with us here at Heath Lodge Clinic. We are delighted that booking your scan and follow up result was prompt. We are also pleased that you found our staff to be highly professional, efficient and courteous, and explained the process with you. We very much appreciate your feedback and will ensure that it is passed onto all of the the team. Take care Heath Lodge Clinic
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Review titled Warm & welcoming
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
I visited Heath Lodge Clinic in March 2023 for an MRI scan. I found the staff, from reception to radiographers, to be warm and welcoming, and made me feel very much at ease. I would highly recommend the clinic, and would definitely use again if necessary.
Visited March 2023
Review titled Heath Lodge Clinic
Replied on 03 May 2023
Dear Patient, Thank you so much for taking the time to leave such a lovely review about undergoing your MRI scan with us here at Heath Lodge Clinic. We are so pleased that you found our staff, from reception to the radiographers to be warm and welcoming, therefore putting you at ease. It is also nice of you to comment that you would highly recommend the clinic, and would return again if needed. We will ensure that your compliments are passed onto all of the team, who will be delighted with your kind words. With best wishes The Team at Heath Lodge Clinic.
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Review titled Excellent clinic
Rated 5 stars out of 5
by Mrs K - Posted on 28 February 2023
I have had two MRI scans at Heath Lodge and cannot speak highly enough of the staff and the service. They are all incredibly warm and friendly whilst remaining extremely professional and efficient.
Visited February 2023
Review titled Heath Lodge Clinic
Replied on 01 March 2023
Dear Mrs K, Thank you so much for taking the time to leave such complimentary comments about your experiences in undergoing 2 MRI scans with us here at Heath Lodge Clinic (and also thank you for the 5 stars! ⭐️). We are so pleased that on both occasions you found our staff to be warm, friendly, professional and efficient. We very much appreciate your feedback and will ensure that it is passed onto the team. Take care Heath Lodge Clinic
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Review titled Excellent service
Rated 5 stars out of 5
by Frank - Posted on 21 October 2022
Following a recent fall, I again sought the service provided at Heath Lodge, of x-ray images for use by an Orthopaedic Surgeon in the treatment of my injury. The Heath Lodge service was, as I had experienced on previous occasions, both professional and skilful in every respect. The staff made great efforts to explain at every stage what was happening and why. This ensured that any anxiety on my part was reduced to a minimum. The client waiting area is clearly designed to ensure that contact between clients is minimal and inspires confidence from the outset. I have recommended Heath Lodge to others, and will continue to do so, for the excellent quality of the service and facilities provided.
Visited October 2022
Review titled Heath Lodge Clinic
Replied on 21 October 2022
Dear Frank, Thank you very much for your excellent 5* NHS Choices review this morning, and for your very kind words about the excellent quality of service and facilities you experienced on your recent visit here to Heath Lodge Clinic. We are so pleased that as this is a repeated visit to the clinic, that you found our recent service to be as professional and skilful as you have found it to be on previous occasions, and that our staff made great efforts to communicate every stage of the process with you. We will ensure that your kind words are passed onto the team. Thank you for also commenting on our continued efforts to maintain a safe and socially distant confidence inspiring environment, much appreciated during these ongoing times. We wish you all of the very best with your recovery, Take care and have a lovely weekend ahead From all of the team at Heath Lodge Clinic.
Information supplied by The Royal Orthopaedic Hospital NHS Foundation Trust