Heath Lodge Clinic
1357 Warwick Road, Knowle, Solihull, West Midlands, B93 9LWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Heath Lodge Clinic.
Reviews
-
Review titled Great seevice
Rated 5 stars out of 5
by Carole - Posted on 08 December 2023
Very friendly and professional service, I could not have asked for any better, staff were very helpful
Visited December 2023
Review titled Heath Lodge Clinic
Replied on 12 December 2023
Dear Carole, Thank you very much for taking the time to leave Heath Lodge Clinic a 5* rating further to your recent visit to the clinic. We are so pleased to hear that you received friendly, professional service and could not have asked for anything better. We will also pass on your kind comments to our staff who will be so pleased that you commented on finding them helpful. Thank you once again, and we wish you a very happy Christmas. Best wishes Heath Lodge Clinic
-
Review titled Very Professional
Rated 5 stars out of 5
by Anonymous - Posted on 20 December 2023
The service was excellent, professional but also friendly. The procedure was fully explained. The clinic was very well equipped and was clean and welcoming. I felt at ease and the staff were most helpful and ensured that I understood the noise the CT scanner would make and made every effort to explain what was happening during the scan. They also checked on my progress and made checks to ensure that I had no concerns.
Visited November 2023
Review titled Heath Lodge Clinic
Replied on 21 December 2023
Dear Patient Thank you very much for taking the time to leave Heath Lodge Clinic a 5* rating further to your recent appointment for your MRI scan. We are so pleased to hear that you received professional, excellent and friendly service, and that you found the clinic to be well- equipped and welcoming. We will also pass on your kind comments to our staff who will be delighted with your feedback. Thank you once again, and we wish you a very happy Christmas. Best wishes Heath Lodge Clinic
-
Review titled Great Practice
Rated 5 stars out of 5
by Steven - Posted on 24 October 2023
I have had occasion to attend this practice a number of times for both MRI and X-Ray scans. All of the staff were very professional, friendly and helpful explaining the procedures in detail with the results being sent to my referring GP in a timely manner.
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 25 October 2023
Dear Patient, Thank you for your recent feedback. We are delighted with your comments, giving Heath Lodge Clinic a 5* review, stating that we are a "great practice". We are pleased that on the number of occasions that you have attended Heath Lodge Clinic for MRI and X-Ray scans, that you have found our staff to be professional, helpful, and friendly, and that they were helpful in explaining the procedures to you, and that your results were sent promptly to your GP. We will ensure that your feedback is shared with our team, who will appreciate your kind words. Best wishes Heath Lodge Clinic
-
Review titled Great Place for Scans
Rated 5 stars out of 5
by Anonymous - Posted on 14 September 2023
I would surely recommend heath lodge clinic to others for scans. The staff is well trained and very friendly. Special thanks to the lady on the reception who accommodated me quickly even though I was running late for the appointment.
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 22 September 2023
Dear Patient, Thank you for taking the time to leave a 5* review further to your recent scan at Heath Lodge Clinic. We will ensure that your kind words are shared with the team, who will be pleased to hear that in particular you have praised them on being friendly and well trained. Best wishes Heath Lodge Clinic
-
Review titled Wonderful Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 04 October 2023
Having had an MRI at Heath Lodge has totally changed how I feel about having a scan. Due to severe claustrophobia I was extremely anxious before hand. I have been unable to have a scan before in other places I have tried. However, thanks to your team’s kindness and patience, I succeeded this time. It made all the difference that I was allowed to proceed at my own pace and didn’t feel hurried or pressured. Everyone was so lovely and the clinic has a very calm and reassuring feel. It is a great relief to know that I have found somewhere I can have any tests that I may need without any worry. Thank you.
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 05 October 2023
Dear Patient, Thank you for taking the time to leave such a complimentary 5* Google review further to attending Heath Lodge Clinic recently for your MRI scan. We so pleased that your patient experience with us has changed how you feel about having an MRI due to your claustrophobia and being anxious beforehand; and that despite being unable to have a scan elsewhere, that with the help of our kind and patient team, you were successful in having your MRI. Thank you for taking the time to comment that you felt you were able to proceed at your own pace and didn’t feel hurried or pressured. We will ensure that your kind comments are passed onto the staff who will appreciate your compliments. Thank so much for taking the time to leave your review, and we wish you all the very best. Heath Lodge Clinic.
-
Review titled Amazing service
Rated 5 stars out of 5
by Samii - Posted on 08 September 2023
I visited Heath lodge today I am someone who suffers from anxiety and claustrophobia the staff were amazing I was taken to a room with a member of staff who went through some safety questions I was reassured and shown an image of the MRI scan, I was taken to the lockers to put away my stuff. I was then taken to the MRI room again such amazing staff reassured me told me what would happen and if at any point I didn't feel comfortable they would take me out of the machine, I was given a headset where a member of staff stayed with me checked on me and reassured me all the way which kept me calm and made me feel like I was on good hands.. I would like to thank the staff at Heath lodge for such an amazing service. Oh and not forgetting the hot chocolate from the hot drinks machine beautiful!
Visited September 2023
Review titled Heath Lodge Clinic
Replied on 11 September 2023
Dear Samii, Thank you very much writing your 5* Google review over the weekend. We so pleased that given your claustrophobia that you found your patient experience here to be such a positive one by being put at ease and reassured by our staff. We will ensure that your kind comments are passed onto the staff who will appreciate your compliments about them being amazing and you felt in safe hands! And we agree- our hot chocolates from our drinks machine are amazing too 😊 Thank so much for taking the time to leave your review, and we wish you all the very best. From Heath Lodge Clinic.
-
Review titled Outstanding service
Rated 5 stars out of 5
by Pat - Posted on 09 September 2023
I do support and advocate the outstanding services provided by the clinic and would recommend the establishment to anyone seeking help for their particular ailment. I found the whole experience to be individual and personal. A pleasant, calming, journey into the unknown, and in my case, total relief from excruciating twenty four hour, seven days a week pain. My ‘recovery’ was without incident and can only be classified as remarkable. I will, I suspect, see you again in due course for my final procedure in this connection and will approach it with complete confidence.
Visited August 2023
Review titled Heath Lodge Clinic
Replied on 11 September 2023
Dear Pat, Thank you for your kind and complimentary 5* Google review further to recently undergoing your pain management procedure with us here at Heath Lodge Clinic. We are delighted that despite you found your patient experience to be pleasant, calming, individual to your needs and your recovery has been straightforward and remarkable. We will ensure that your kind comments are passed onto the team who will appreciate your recommendation, and we look forward to welcoming you into the clinic again when you attend for your final procedure. Thank so much for taking the time to leave such kind words. Best wishes, Heath Lodge Clinic
-
Review titled MRI scan
Rated 5 stars out of 5
by Debbi - Posted on 01 August 2023
was an easy experience from start to finish, staff very friendly explained what would be happening clearly, didn’t have to wait long to be seen and the cost for the private scan was reasonable
Visited July 2023
Review titled Heath Lodge Clinic
Replied on 03 August 2023
Dear Debbi, Thank you so much for taking the time to leave a review about your experience in undergoing your MRI scan here at Heath Lodge Clinic (and also thank you for the 5 stars! ⭐️). We are so pleased that you found undergoing your MRI scan here with us to be an easy experience, and our staff to be friendly and helpful, with everything being explained to you. We very much appreciate your feedback and will ensure that it is passed onto the team, who will be delighted with your kind words. Take care Heath Lodge Clinic
-
Review titled Superb service
Rated 5 stars out of 5
by Anonymous - Posted on 03 August 2023
I visited Heath lodge recently for an MRI scan. I was apprehensive understandably but I need not of worried as the staff were superb. Kind, informative and professional. The surroundings were clean and comfortable. I'll will be recommending to my friends and family for sure.
Visited July 2023
Review titled Heath Lodge Clinic
Replied on 04 August 2023
Dear Patient Thank you very much for your kind 5* review left yesterday further to you undergoing your MRI scan here at Heath Lodge Clinic back in July. Our staff will be delighted on your comments that they were superb, kind, informative and professional. We are so pleased that despite your initial apprehension, that you were able to undergo your scan and that you would also recommend the clinic to your family and friends. Thank you again, and have a good weekend. Heath Lodge Clinic.
-
Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2023
From the first engagement when my appointment was arranged for me by my Consultant right through to leaving after my procedure, everything went perfectly smoothly. The facilities were great, everyone was very kind and welcoming, all explanations were clear and concise, and the care was exemplary. In the kindest possible sense, I hope not to return, but if the need arises, I will have no concerns nor hesitations. Thank you for looking after me so well!
Visited July 2023
Review titled Heath Lodge Clinic
Replied on 21 August 2023
Dear patient, Thank you for taking the time to write your 5 star rating, further to yoou undergoing your procedure here at Heath Lodge Clinic in July. Thank you for taking the time to comment that from your first engagement with the clinic through to leaving after your procedure, that everything went perfectly smoothly. We are so pleased that you found our facilities to be great, and that everyone was kind, welcoming, and all explanations were clear and concise, and the care was exemplary. We will ensure that your kind words are passed onto the team. Best wishes Heath Lodge Clinic
Information supplied by The Royal Orthopaedic Hospital NHS Foundation Trust