Heath Lodge Clinic
1357 Warwick Road, Knowle, Solihull, West Midlands, B93 9LWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Comforatble scan experience
Rated 5 stars out of 5
by Bob Mason - Posted on 08 October 2024
I was booked in for an m.r.i. scan on my lower back by my Physio. I'm fortunate enough to be able to pay for it and my physio work myself. From getting the e-mail with all the information I needed for the scan I attended. From checking in, to leaving with a personalised cd with my scan reults on it the hole experience was excellent. Although I've never had an m.r.i. before I wasn;t nervous but the radiographer made sure I was fully underanding of what to expect and madfe sure I was rerady before going into the scanner. Everything was explained clearly and a few of my questions were answered clearly so I knew what to expect. Scan went exactly as he detailed it would do and after a few minutes he handed me my cd with the pictures on and told me the scan would be analysed by a specialist and a report sent to my physio in a few days. I left the clinic extremely happy with everything from the initial email and call to book me in from leaving with a cd in my hand. Brilliant clinic alround.
Visited October 2024
Review titled Heath Lodge Clinic
Replied on 08 October 2024
Dear Mr Mason, thank you for your very kind NHS Choices review that you have left on the Heath Lodge Clinic review page today, further to being referred by your Physio for your MRI scan. We are so pleased that you found the entire process, from your initial enquiry, checking into the clinic, through to leaving the clinic with your CD, that you found the experience to be excellent. Thank you for commenting that the radiographer explained everything to you so that you knew what to expect, and the MRI scan went exactly as detailed, and you found Heath Lodge to be a brilliant clinic all round. You comments will be shared with the team, who will really appreciate your kind words. Best wishes Heath Lodge Clinic.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
I was advised to use the practice by my private consultant for a self paying MRI scan. The process from referral to scan was faultless. The communication was swift, an appt was offered within 24 hours of referral allowing for swift follow up with the team. The practice is welcoming, roomy, refreshments are available whilst you wait. The receptionist & scanning team were incredibly polite & made the anxiety of the scan a lot less by explaining every step of the way. I appreciate every member of staff who was involved in my care. Thank you.
Visited September 2024
Review titled Heath Lodge Clinic
Replied on 09 September 2024
Dear Patient, Thank you so much for taking the time to leave such a complimentary review further to you recently undergoing your MRI scan here at Heath Lodge Clinic (and also thank you for the 5 star rating!). We are so pleased that you found the process from referral to be faultless, and for your kind comments about our welcoming building and polite staff easing your anxiety. We will ensure that your review is passed onto the team who will appreciate your kind words, Thank you again, and take care Heath Lodge Clinic
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Review titled Really great experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 September 2024
At 84 I was very nervous but everyone was so caring,I wasn't nervous at all, the clinic was very clean, I was called in before my appointment time and was told everything about the X-ray before it was taken,the man taking the X-Ray couldn't have been caring. Would highly recommend this clinic to anyone
Visited September 2024
Review titled Heath Lodge Clinic
Replied on 19 September 2024
Dear Patient, Thank you so much for taking the time to leave such a kind, complimentary review further to you recently undergoing your X-Ray recently here at Heath Lodge Clinic. We are so pleased that our caring staff eased your nerves both before and during your appointment. Thank you for taking the time to comment that you found the clinic to be clean and that you would recommend the clinic to anyone. We will pass on your review to our staff, who will appreciate your kind words. Many thanks Heath Lodge Clinic
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Review titled Kind reassuring staff and reasonable price
Rated 5 stars out of 5
by Anonymous - Posted on 20 August 2024
I have now had 3 scans at Heath Lodge. The centre is immaculate, staff are friendly and kind and there is a very caring but professional and purposeful atmosphere. The scanner itself is large and very airy which makes it more pleasant. The cost is more affordable other hospitals near me. Lovely drinks available as you wait.
Visited August 2024
Review titled Heath Lodge Clinic
Replied on 21 August 2024
Dear Patient Thank you for the very kind 5* review left on our NHS Choices page further to you recently undergoing your 3rd MRI Scan here at Heath Lodge Clinic. Thank you for taking the time to comment that you found our staff to be kind and reassuring, and that you found our prices to be reasonable and more affordable that your local hospitals. We are pleased that you found the scanner large and very airy, and that you found the atmosphere to be caring yet professional. We will ensure that your kind words are passed onto the team. Thank you once again for taking the time to comment on your experience here at Heath Lodge Clinic
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Review titled Highly recommended
Rated 5 stars out of 5
by Mrs Danielle Rachael Beaumont - Posted on 23 August 2024
I agreed a date for an MRI within a couple of days. The staff were very pleasant and professional throughout every aspect of my visit. The results were received within 10 days.
Visited July 2024
Review titled Heath Lodge Clinic
Replied on 28 August 2024
Dear Mrs Beaumont Thank you so much for taking the time to leave such a complimentary review further to you recently undergoing your MRI scan here at Heath Lodge Clinic (and also thank you for the 5 star rating!). We are so pleased that you would highly recommend Heath Lodge Clinic, and that you found our staff to be pleasant and professional throughout every aspect of your visit. We will ensure that your review is passed onto the team who will appreciate your kind words, Thank you again, and take care Heath Lodge Clinic
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Review titled Very good and helpful
Rated 5 stars out of 5
by CHERYL BILLINGHAM - Posted on 09 July 2024
I suffer with very bad claustrophobia. I was terrified of having a scan. However I was able to use what they call a "doughnut" and the wonderful radiographer spent time with me before, during and after. I wouldn't say I enjoyed the experience, but nevertheless I managed it! A triumph in my eyes. At no time was I made feel feel "silly" or emotional. I cried before with fear and after with great relief. The radiographer was so very kind and thoughtful and made such a difference to me not having a scan, to be able to go through with it. Thank you to the team at Heath Lodge.
Visited July 2024
Review titled Heath Lodge Clinic
Replied on 09 July 2024
Dear Cheryl, Thank you for your extremely complimentary 5* review left this lunchtime on our NHS Choices page further to you undergoing your recent MRI here at Heath Lodge Clinic. We so pleased that despite your claustrophobia and being initially terrified about having a scan, you were able to successfully undergo your MRI scan, and although you didn’t “enjoy” the experience, you were able to complete the scan successfully. And we agree- a definite triumph! We are also pleased that the Radiographer was so kind and thoughtful, and our team were able to help you through the process. We will ensure that your kind comments are passed onto the staff who will really appreciate your kind words. Thank you for taking the time to leave your review, and we wish you all the best. From Heath Lodge Clinic.
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Review titled Excellent Staff & Facility
Rated 5 stars out of 5
by Mark R - Posted on 08 July 2024
I could not have been better looked after. Very welcoming and attentive staff. Extremely evident in getting me booked in, procedure completed and confirmed I was well enough to leave afterwards.
Visited June 2024
Review titled Heath Lodge Clinic
Replied on 09 July 2024
Dear Mark, thank you for taking the time to leave such a kind review (and also thank you for the 5 stars! ⭐️). We are so pleased that you feel that you could not have been any better looked after during your time with us, and you found our staff to be welcoming and attentive. We will ensure that your kind words are passed onto the team. Take care From the team at Heath Lodge Clinic
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Review titled Excellent personal service
Rated 5 stars out of 5
by Sue Brown - Posted on 10 June 2024
From start to finish, all staff friendly. There're very professional and caring. The whole experience was professional and caring
Visited May 2024
Review titled Heath Lodge Clinic
Replied on 11 June 2024
Dear Sue, Thank you so much for your 5* review left last night on our reviews page. We are so pleased to hear that you found our staff to be friendly from start to finish, and that your whole experience was professional and caring. We will share your review with the team within the clinic who will appreciate your kind words. Best wishes Heath Lodge Clinic
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Review titled Worth every penny
Rated 5 stars out of 5
by Natalie - Posted on 26 April 2024
I am an autistic adult and having tried another (old) MRI scanner, couldn't proceed with it due to claustrophobia and panic. The scanner at Heath Lodge is a wide-bore scanner and also very short (just over 4ft long - so looks more like a doughnut than a tunnel!). The staff take the time to explain every part of the process to you and to ensure everyone is familiar with what the issues are and what the scan is for. They give you a buzzer to hold that you can press at any point during the scan for assistance, and they can talk to you through the headphones they give you to wear. I specifically asked to be given timing updates (e.g. I was told the first part was 2 minutes long, so I kept still and counted the seconds in my head: 1000, 2000, 3000..., then the next part was 3 minutes long etc), which stopped me ruminating and was slightly meditative. I was also surprised at how quickly it went, as when I pre-rang to ask (a lot) of questions I was told it would be approx. 50 minutes, and it was only 15 minutes! - for two areas: lumbar and sacroiliac areas. For this area I was also able to go feet-first, so my head outside of the scanner itself. They do move you a few inches on occasion during the scan to better line you up, which I wasn't pre-warned about, but it was fine. Didn't feel clinical and threatening at all; very homely place and staff were friendly and sympathetic. My mum was able to come into the scanning room with me. I was so relaxed that I even started to find the MRI scanner's noises mildly amusing, as I don't think a single one sounded the same - so I occupied myself with waiting to hear the next round of scanning to see what noises were coming next. The noises, although loud, weren't scary; more like standing next to a building site using a pneumatic drill (but you have earplugs and headphones on). There was even a funny moment when the radiologist asked me through the headphones if I was ok, but I didn't respond (I wasn't sure if they wanted a thumbs-up, or could hear me if I spoke) - so the assistant came out to physically speak to me and I told her I'd been advised not to move, so she relayed back that I was just doing what I'd been told, and we all laughed. I will never fear having another MRI scan if needed, if it's at Heath Lodge.
Visited April 2024
Review titled Heath Lodge Clinic
Replied on 07 May 2024
Dear Natalie, Thank you for your 5* detailed review. We really appreciate the time that have taken to write such a detailed review based upon your recent experience in undergoing your scan here at Heath Lodge Clinic. We are delighted to hear that as an autistic adult with claustrophobic and panic that you found our staff to be reassuring throughout the process and were able to successfully proceed with your MRI Scan. We pride ourselves on our helpful staff, so we are so pleased that you have commented that our team explained every part of the process to you and what the scan was for and that you were given specific details with timings and found the process to be even slightly meditative and found the scan went quickly. Thank you also for taking the time to comment that you found the service to be value for money, and Heath Lodge Clinic not to feel clinical, more homely and staff were sympathetic. We will ensure that your feedback and such kind words are passed onto the team who will really appreciate your very kind words. We wish you all the best Many thanks Heath Lodge Clinic
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Review titled Very good service
Rated 5 stars out of 5
by Mrs Roberts - Posted on 18 April 2024
Pleasant and friendly staff and everything explained fully throughout my MRI procedure. I would definitely recommend Heath Lodge to anyone needing a MRI scan.
Visited March 2024
Review titled Heath Lodge Clinic
Replied on 19 April 2024
Dear Mrs Roberts, Thank you so much for your complimentary Google review further to you undergoing your pain management procedure here at Heath Lodge Clinic and over the last six months. We really appreciate you taking the time to leave such a kind review (and thank you for the 5 stars!), and for complementing our staff on their excellence, putting you at ease the minute you walk into the clinic, as well as our medical team and aftercare. We are also pleased to hear that you would highly recommend the clinic to friends and family needing pain management treatment. We will ensure that your kind words are shared with our team, who will appreciate your kind words Have a great weekend, Many thanks and best wishes Heath Lodge Clinic
Information supplied by The Royal Orthopaedic Hospital NHS Foundation Trust