DHC Talking Therapies
Woking Community Hospital, Betchworth, Surrey, GU22 7HSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Making IAPT culture a joke
by Anon - Posted on 17 September 2024
I was triaged upon calling, and my contact spoke to her supervisor, then shared that they considered that I wouldn’t be suitable for CBT, but instead needed Talking therapies. She informed me that I would need to wait for contact to arrange an appointment. Meanwhile, I then get sent a link to their automated CBT-based service with no instruction or expected communication. Do I need to complete this before receiving an appointment for what I have been triaged as needing? No idea. I eventually get a call when I am just stepping into a meeting to see clients of my own, I don’t have my calendar in front of me, so have to agree to the date that is thrust upon me. Naturally, this is of course during a meeting. That I cannot rearrange, and so try to rearrange my talking therapy, to be told that I can do this only 3 times and will then trigger discharge. I accept this, as I know that services need to draw the line somewhere; but you are there to support people who may struggle to access service, as I know I certainly do - I have to be in the right mindset to ask for help, I am also dyslexic and struggle with organisation. As a society, we are talking about men not being able to ask for help, why is it still so obstructive when we do? Why you think an unannounced phone call is the best way to do this is beyond my comprehension. Long story short, after an interminably long wait, an ill-advised robot service that arguably worsened my mental health, and some of the worst automated customer service policy ever, I have been discharged without support. I guess we still have a long way to go to improving access to mental health services. I love the concept of the NHS, but any intervention I have been identified as needing has needed fighting for so much. I’m sorry for the individuals, but this is another example of a broken and unsuitable system.
Visited September 2024
DHC Talking Therapies has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Shell - Posted on 12 October 2024
First time visiting Talking Therapies for health anxiety. Never suffered with anxiety before so I wasn’t quite sure what was happening to me. I did the 6 week on line course first which was really helpful, but I still needed some extra help. My 1-1 face to face therapist was amazing, the advice she gave me for working through my anxiety and the coping mechanisms she taught me were so helpful. I never thought I would get back to how I was before my anxiety started. After 6 sessions I now feel like I am in control and all the homework I did has been so helpful and still is. Amazing service, lovely caring professional therapists.
Visited August 2024
DHC Talking Therapies has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 06 July 2024
When I first started with this practice I was a bit anxious and sceptical as I did not know what to expect with it being my first time receiving therapy. However after the first few sessions I found myself staring to be a lot more open to the idea of it and became a lot more confident and open about my problems. This is in no small part to the excellent service I received they were very easy to talk to and were quick to explain anything I didn't understand. Loved having the choice to access from my phone at home as it means I could be on time to very appointment after work and could do it in a more familiar and comfortable environment. The homework I received on a weekly basis I have found very useful it has left me some good tools to go back to and has taught me to look at my problems from an entirely different perspective. Would highly recommend this practice to anyone who is starting out or is looking for somewhere new.
Visited May 2024
DHC Talking Therapies has not yet replied.
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Review titled A definite and positive step forward
by Tony - Posted on 08 July 2024
I had approached my Doctor in a state of severe depression, and was signed off work for a month. Whilst I was able to recover in that time, the underlying issues were still there and on my return to work, my Mental Health declined again , so I approached DHC Talking Therapies. Although I was aware of what the problems were, I needed help in managing them. Through some excellent counselling, I was able to find myself again. I was asked towards the end of my sessions if I'd considered being a counsellor. A true testament to recovery through excellent counselling, which I am seriously considering. I would not hesitate, and indeed, have not hesitated to suggest counselling to those who are struggling. It really does help clear the mind, put things into perspective, allowing you to move forward with your life. Please don't struggle alone. The help is there if you need it.
Visited May 2024
DHC Talking Therapies has not yet replied.
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Review titled Very positive experience
Rated 5 stars out of 5
by Maggie - Posted on 30 May 2024
I recently completed 11 one to one sessions via video link. I found the initial assessment and the sessions provided were both friendly and professional. Being an extremely private and fairly reserved person I was rather reluctant to undertake therapy, the idea of opening up to someone, particularly a stranger was quite daunting. I found the therapist to be kind, professional, friendly, caring, empathetic and extremely patient. At no point did she make me feel under pressure or judged. Her guidance and support throughout has been invaluable and has made a significant difference to my general outlook, sleep, mood and anxiety. Going through this process has been incredibly challenging but extremely positive. Completing the homework and following the advice and suggestions made by the therapist is imperative, it takes time and effort but it has undoubtedly had a positive impact. I am incredibly grateful to the therapist for her time, advice, support and the specific tools/strategies used to help me deal with and come to terms with what has been a very difficult time. Thank you !
Visited May 2024
DHC Talking Therapies has not yet replied.
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Review titled Terrible service and snotty therapist
by Anonymous - Posted on 28 May 2024
I missed two of my appointments and i was told on a text to expect a call. I got a call from a abrupt woman who told me it's a video call and where am I. I said i had to deal with my dog because she got angry at the postman (clique but true). I made a joke of it and utter silence no laugh just utter silence then asking me again then to say I do have anouther appointment after yours. I told her how do i join.. Its on a previous email which i couldn't find. I want a therapist who is kind, easy going and possibly sounds like she wants to talk... Professional people in this field can be ridiculously stuck up. No thank you I'll find my own way... Mental health.. Pfft yeah ok.
Visited May 2024
DHC Talking Therapies has not yet replied.
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Review titled Helpful advice
Rated 5 stars out of 5
by Anonymous - Posted on 25 May 2024
I attended five sessions of guided self help based on CBT, concentrating on worry management. At first I was nervous and apprehensive but my therapist was kind and friendly and soon put me at ease. We looked at techniques to help me deal with worries, and I was given homework tasks which we looked at and dealt with in the next therapy session. I gradually found I learnt to look at things in a more rational and confident way. I am very grateful to my therapist for teaching me a different way of thinking about things.
Visited April 2024
DHC Talking Therapies has not yet replied.
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Review titled Positive steps
Rated 5 stars out of 5
by Millie - Posted on 23 April 2024
I was very sceptical to try therapy, in honesty I didn’t think CBT would work for me but I’m so glad I allowed myself to give it a go. It was hard at first talking to a stranger, particularly when I’m in a job role where people tell me about their lives every day and I try and help them, but my therapist was honestly great. She listened, encouraged and never judged. I felt challenged by the things we discussed and the ‘homework’ I was set but nothing was too overwhelming or time consuming. The self reflections each week were so useful in helping me identify and understand things in myself, things I had not seen before but now that I do, I can address and manage them better. After 5 sessions I’m by no means free of low moods/depression, but I feel my therapist helped me make a good start and equipped me with the skills I need to manage it and keep moving in the right direction. Thank you for everything!
Visited April 2024
DHC Talking Therapies has not yet replied.
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Review titled Amazing service!
Rated 5 stars out of 5
by Louise James - Posted on 07 February 2024
I have recently received 4 sessions of cbt with a great practitioner from dhc Talking Therapies. I was apprehensive at first but was quickly put at ease. I now feel I have some great tools in my toolkit and feel so much more positive about life and the challenges I might face in the future. The programme was easy to follow and the guides/ videos were amazing to keep referring to. My anxieties will never go completely as that is part of life but I now feel I no longer let them control me. Thank you for all your help and support.
Visited February 2024
DHC Talking Therapies has not yet replied.
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Review titled Diabolical assessment
Rated 3 stars out of 5
by Anonymous - Posted on 11 February 2024
Having seen my gp for depression I started on anti-depressants, I also referred to talking therapies as suggested by my gp. The tablets eliminated the depression but casued me have anxiety instead. The therapy appointment came though within a month and I was to have a 45 min telephone assessment. I filled in the online questionaire which now I was on medication scored very low. The very polite and well spoken person stated my scores were low, I explained the medication had resolved the initial issue yet needed to address the causes. The assessor explained there were 2 choices to pick from, I made one. Rather than the assessment start the person stated that the one I picked had a longer wait possibly many months. As the medication I had started would have to be for many months I replied that was fine go ahead with the assessment. The assessor again asked if I wanted to proceed but explained I could also refer to M I N D instead or at the same time as talking therapies. I explained why I preferred the N H S and again was asked do I want to go ahead with the assessment. After being sent in circles 3 times when asked if I wanted to go ahead I now felt stressed, angry and anxious. Politely I replied that I did not feel the assessor felt I was ill enough and that they did not want to complete the assessment, I then put the telephone down after 20 minutes achieving nothing.
Visited February 2024
DHC Talking Therapies has not yet replied.
Information supplied by Dorking Healthcare Limited (DHC)