Circle MSK Bedfordshire
The Barn, Church End, Biddenham, Bedfordshire, MK40 4AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disapointed
Rated 1 star out of 5
by Anne McReynolds - Posted on 15 August 2024
After leaving a 5 star review, I am disappointed that the physio i was seeing has lied to me. Told me i would be seeing a consultant after a supposedly MDT meeting in a few weeks.....Wrong , my appt to see Consultant is in Dec 2025 !!. I have attempted to speak or see this physio with no result. No way would i now recommend this service i feel it is just ticking boxes.
Visited July 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled It's like you go into A&E for a broken leg but the doctor wants to sort fix the blackhead on your nose instead!
by Anonymous - Posted on 11 August 2024
Referred to MSK. They "outsourced" to Parks Therapy for physio without having seen me. MSK then send me an assessment form for my "neck condition" (I have a neck condition but that was irrelevant to what I needed to be seen for). Went to the physio appointment and all they kept focussing on was my neck despite me repeatedly saying what the issue actually was and which joints it was affecting. A three year old would have been able to point out the relevant body parts but physio seemed unable to! Was given neck exercises to do (which would not have helped my issue at all). Funny thing is, they failed to check that I was even able to do these exercises, if they had checked they would have fund out that due to disability, I would not have been able to perform them, especially the ones standing up right leaning up and onto the wall! When the second appointment came around, I wasn't even asked if I had done or even attempted any of the exercises but they still focussed on my neck and I still reiterated what I was supposed to be there for. Are these people actually qualified? If they are, they clearly have absolutely no listening skills whatsoever. That second appointment, like the first was a complete farce. It ended with me being told that the needed to discharge me. Well surprise, surprise, the fact that I haven't got any problems with my neck and that is what they wanted to focus on, not my actual problems, that was enough. It honestly felt the same as if I had gone into A&E with a broken leg but the doctor wants to focus on a blackhead instead. The condition I have gone in to see you about it not the condition you want to focus on. The condition which will render me immobile has more of an impact than something that is completely irrelevant. Perhaps MSK should actually listen to their patients or look at a body map prior to seeing their patients.
Visited July 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Atrocious service being passed off as nhs care
Rated 1 star out of 5
by Anonymous - Posted on 19 June 2024
Shocking, atrocious service being passed off as NHS care. My referrals have been stuck in the system for months. I get no help from circle or my gp. Circle have a call centre number. I have tried calling five times and have been stuck in the queue for over an hour. When a human does pick up the call they hang up you without even bothering to speak to you. I cannot afford private healthcare. NHS care is the only option I have. I am left suffering in terrible pain.
Visited June 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled If it wasn't shocking it would be hilarious!
Rated 3 stars out of 5
by Anonymous - Posted on 30 July 2024
My GP referred me as I have had a problem with my shoulder for years. While waiting for an appointment to be seen by MSK, an appointment with podiatry came through. No idea why or who had requested a podiatry appointment but I went along to it. Neither the podiatrist nor I knew why I was there - I don't have any concerns with my feet etc. While the podiatrist was lovely, attended an appointment for unknown reasons was a complete waste of my time and expense getting there etc. But it transpired MSK referred me to it - laughable to say the least when I have a shoulder issue and they had not even taken a look at my shoulder. So the NHS seems to like wasting NHS money, time and resources referring people to departments they don't even need to go to and still to this day I have not actually been seen by MSK about my shoulder.
Visited June 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Appalling Service
Rated 1 star out of 5
by Joe Mooney - Posted on 04 July 2024
Still waiting 9 weeks after for my MRI results, told 2 days ago it will be another 4-6 weeks, now on half pay at work and at risk of losing my job. Utterly useless service, CQC need to give it a very large boot up the b*m 😡😡
Visited May 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Dusappointment
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
I had a good experience ending in November 2023. This time I was shown 4 exercises which I do at my exercise class. given a sheet of exercises and told to go home. When I mentioned my tingling feet it was just ignored. This was at Park centre in St Neots the same place and physiotherapist I had successfully seen before.
Visited April 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled Positive appointment
Rated 5 stars out of 5
by Anne McReynolds - Posted on 18 February 2024
Having read the mainly negative reviews i really didn't want to go to this service. However the physio i saw was excellent, clearly passionate about his job and very informative. He examined me in far more detail than 2 GPs and surgery physio did. I left that appointment feeling "at last someone knows what they are talking about " he listened to what i had to say and gave rationales for investigations. He said he will contact me when he sees the report of the imaging i had taken and make a plan going forward.
Visited February 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled No Deaf Awareness
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Asked to phone to book an appointment. phoned, had to leave a voice mail. I was phoning on behalf of a profoundly deaf patient who cannot use the phone and cannot accept returned phone calls. no other means of contact given. Absolutely ridoculous.
Visited November 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Wrong body part
Rated 1 star out of 5
by Linda Hodge - Posted on 31 October 2023
GP referred me for the second time following right knee injury, which was not getting better. There was no improvement following first visit. My GP felt that I needed an MRI scan. I was sent an email referring to my right ‘elbow’. I emailed back and said that it was my right knee and not elbow. I received an email apologising and saying the wrong body part had been entered and had now been amended. Telephone consultation today : Firstly, was an hour early, which luckily wasn’t a problem. Secondly, again I was asked about my right elbow!! Wrong body part again, which has not inspired me with confidence. Was left feeling quite unhappy and with little confidence in service.
Visited October 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Seek Alternative options if possible…
Rated 1 star out of 5
by Matt - Posted on 14 June 2023
Referred by my GP in April 23 to Circle MSK Beds for a phone appointment in June 2023. Received call discussed problem, was offered “self help” and informed an email containing exercise details would follow. Nothing received, I emailed after 7 days, had reply but still no sign of exercises, emailed again after 11 days still nothing. I would actually struggle to say anything positive other than the admin person will reply by email if you give her couple of days to do so. In terms of treatment it’s any one’s guess !
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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