Circle MSK Bedfordshire
The Barn, Church End, Biddenham, Bedfordshire, MK40 4AWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor communications poor admin service
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
I echo previous respondents. march 2020 was my first appt. When i actually get to see a specialist they are good but no long term resolution, just a holding pattern, but the back office staff continuously shifted visits, do not respond to emails and generally are dismissive. Really unimpressed with this service as i thought it was supposed to be the specialist care unit to resolve chronic issues.
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled No care, no communication
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
How the Circle MSK can be part of our wonderful NHS is beyond me. I have be waiting months to be seen, I turned up for an appointment today only to be told it is cancelled an hour ago !, they advised a text was send, needless to say it did not get to me. The appointment letter states we have to give a minimum of 48hrs notice to cancel and there is no phone number on the letter, its a joke. I am left in pain which effects every part of my life and this has been going on for 8 months now and getting no where, it is a disgrace.
Visited May 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Beyond Bad
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2023
My GP referred me to this service over 5 months ago and I am still waiting to get some form of suitable treatment. When I queried why it has taken this long they responded with Circle MSK is a non urgent service. Despite the fact the GP stated all spinal injuries have to go through Circle. The service needs to be investigated for the lack of care they are responsible for delivering.
Visited March 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Diabolical poor
Rated 1 star out of 5
by Lisa Stirling - Posted on 03 May 2023
I have been left months without an appointment have left me basically unable to walk in chronic pain and rheumatologist is only in three times a month .
Visited February 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by J Bayley - Posted on 22 December 2022
My GP arranged for me to have an x-ray taken in September, which was made available to Circle. Three months on I saw a Circle consultant. That appointment (on 9 December) was futile because Circle failed to provide the consultant with the x-ray. This has resulted in my needing to have repeat x-rays and to attend a second consultant appointment at some stage in the future; thus increasing wait time not just for me but for other patients and increasing cost to the NHS due to unnecessary duplication. Only wait! It is 22 December and Circle have told me by email that they don't know when the consultant will be holding clinics for NHS patients in 2023. Their wording clearly suggests that they know the dates their private patients. This seems to be an astounding approach to NHS patient health and wellbeing. It is unfathomable that those responsible within Circle for managing NHS patient appointments have allowed such a state of affairs to develop. Circle have left me in extreme pain, not knowing what the next steps in my treatment are or when they will be. This is very worrying for me as a patient. I am having to take high dose prescription pain killers. Not only is this costly for the NHS (the most up to date prescription cost analysis from 2018 puts the cost of prescriptions dispensed in the community at £8.8 billion), it is also medically undesirable. To say I am disappointed with the service provided by Circle is an understatement.
Visited December 2022
Circle MSK Bedfordshire has not yet replied.
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Review titled Fully Professional service I highly recommend
Rated 5 stars out of 5
by Daniel Z - Posted on 28 September 2022
Very thorough approach to the patient as well as friendly and reliable service. No problems with speaking the meeting you just have to wait a bit but it's worth it
Visited September 2022
Circle MSK Bedfordshire has not yet replied.
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Review titled Awfull
Rated 1 star out of 5
by T Bailey - Posted on 21 September 2022
Had my phone appointment cancelled (by them) and was given a new day/time. Waited in 3 hours but no call. I called them and was told that the clinician had tried to call me 3 times (they had not-i had no missed calls)- i was then told that the clinician would call me later (by 4pm)- they did not! I assume they will now try to tell GP that i missed an appointment.
Visited September 2022
Circle MSK Bedfordshire has not yet replied.
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