CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Beautiful experience
by Anonymous - Posted on 22 August 2023
My experience at CHEC was great after initial appointment being re arranged. I could not have praised the staff in the clinic enough. They were so delightful. I do not have complaints at all. I cannot wait for the second eye done. I'm looking forward to getting it done and going on my holidays.
Visited August 2023
Review titled CHEC Watford
Replied on 23 August 2023
Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your surgery. We would gladly welcome you back for your second eye should you wish to go ahead. Best wishes CHEC
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Review titled Friendly staff
by Roger Cox - Posted on 09 August 2023
Clinic staff were very friendly and have always booked me in for any appointments in a very timely manner and always managed to work around me. My first eye surgery has gone very well and i can't wait to get my second eye done.
Visited July 2023
Review titled CHEC Watford
Replied on 15 August 2023
Thank you for your lovely review. We are delighted you are happy with the service you have received from CHEC, and that we could accommodate your preferences. We always want a patient's journey to run smoothly for them. We are pleased you are happy with the outcome of your surgery and look forward to welcoming you back for your second eye should you wish to go ahead. Best wishes CHEC
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Review titled Great and helpful staff
by Anonymous - Posted on 03 August 2023
I went there with my grandma,she was having cataract surgery,and was really distressed that day,but once we got there she was much better! Staff really helpful,they explained us very well step by step what is going to happen and she felt much better! They looked after her with care and love. Thank you staff for making that stressful day much better! I would definitely recommend that place! It’s a surgery practice but kind of like home
Visited July 2023
Review titled CHEC Watford
Replied on 08 August 2023
Thank you for you lovely review. We are delighted that your grandma was happy with the service she received from CHEC and was put at ease. Our colleagues strive to be caring and informative, ensuring a patients journey runs smoothly for them. We hope all went well with your grandma's surgery. Best wishes CHEC
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Review titled Rapid response
by Michael Simon Stewart - Posted on 05 June 2023
I was telephoned this morning by a consultant at the time promised, within 2 hours of my request - most unusual with previous experiences. He was helpful and supportive. V impressed.
Visited June 2023
Review titled CHEC Watford
Replied on 08 June 2023
Dear Michael, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Excellent Service
by Anonymous - Posted on 27 June 2023
Very helpful and friendly. Excellent service, staff very attentive, nice and clean, couldn't fault. I was kept informed about what was happening. Couldn't fault, brilliantly run organisation.
Visited June 2023
Review titled CHEC Watford
Replied on 28 June 2023
Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor communication
by Roger Eric Fortune - Posted on 20 June 2023
Text advising that I had an appointment on the 20 June 2023 at 14.10 at the Watford Clinic. When I arrived today I was told that the appointment had been cancelled. I was also told that I would receive a phone call at 14.10 this did not happen. I am very disappointed over the lack of communication.
Visited June 2023
Review titled CHEC Watford
Replied on 23 June 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. We can see you have been contacted by our colleagues today to confirm your future appointments and look forward to welcoming you back for all future appointments you have. Should you wish to discuss any concerns further, or discuss your appointments, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Amazing Service
by Bernadette Martindill - Posted on 10 July 2023
The staff were amazing at the clinic. The care was fantastic. No problems what so ever. The whole experience was 100% great. I would highly recommend to anybody that needs their cataract surgery. Fantastic.
Visited June 2023
Review titled CHEC Watford
Replied on 11 July 2023
Hello Bernadette, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled I would recommend
by Richard Joseph Driver - Posted on 22 May 2023
Staff were professional, the clinic was clean, the toilet was not the best as it needed further cleaning. The surgery was great, didn't like it but had to do it.
Visited May 2023
Review titled CHEC Watford
Replied on 23 May 2023
Hello Richard, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Can not make contact with Clinic
by Ross Hensman - Posted on 11 May 2023
Trying to get in touch with a query/slight concern relating to my treatment but cant find an email address and the phone line is continually busy.
Visited May 2023
Review titled CHEC Watford
Replied on 11 May 2023
Dear Ross, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk
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Review titled Very Efficient
by Anonymous - Posted on 13 June 2023
I have been very happy with the treatment which i have received at the clinic. The staff there were very helpful and efficient and I have been pleasantly surprised at how simple the whole process has been.
Visited April 2023
Review titled CHEC Watford
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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