CHEC Watford
Atria Centre, Lower Mall, Queens Road, Watford, Hertfordshire, WD17 2UBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled poor processing
Rated 3 stars out of 5
by Anonymous - Posted on 29 September 2024
clinic is clean, and people are courteous, they have broken down the process, so you require multiple appointments for the treatment. this delays your diagnosis and treatment, but looks good from the statistics that they are seeing many patients each day. my referral was urgent, I got initial appointment a month later. during my appointment, I was in & out in 5 minutes - took eye photo and asked me to book another appointment for follow up, which is now next month. I am at work and having to take much time off to achieve these appointments. also, they are usually late by minimum 30 mins to an hour. All this affects the uk gdp economy!
Visited September 2024
CHEC Watford has not yet replied.
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Review titled Conveyor belt
Rated 4 stars out of 5
by Christine - Posted on 07 August 2024
Staff friendly and efficient but the aftercare severely lacking . The surgeon did not speak to me at all after the surgery and it was a nurse who told me that he’d finished . The nurse took me through to the discharge room which was engaged so she started going through my aftercare details while standing in the hallway. No cup of tea as promised and I felt the whole thing was rushed. Most people including myself are a bit anxious going in for cataract surgery and a bit of tlc would have made the experience a lot more bearable.
Visited August 2024
Review titled CHEC Watford
Replied on 13 August 2024
Dear Christine, Thank you for taking your time to provide feedback. Our colleagues strive to be friendly and efficient, we always want a patient’s journey to run smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Incredible Facility
Rated 5 stars out of 5
by Caroline Kubilius - Posted on 14 July 2024
I cannot rate CHEC Watford highly enough - from referral to surgery - my experience was incredible. Spotlessly clean waiting rooms, kind and empathetic nurses and a wonderful, highly skilled surgeon. I was very nervous but was reassured and comforted. I had both eyes operated on within two weeks and the results are miraculous. Thank you CHEC Watford - the NHS at its very best.
Visited July 2024
Review titled CHEC Watford
Replied on 17 July 2024
Dear Caroline Kubilius, Thank you for your incredible review. We are delighted to hear that you are happy with the service you received from the CHEC team at our Watford clinic, and that your surgery went well. Our colleagues work hard to ensure patients receive high quality and efficient care and we are pleased that you rate your experience and results so highly. Best wishes CHEC
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Review titled Brutal
Rated 1 star out of 5
by David - Posted on 15 June 2024
I came all the way from London, cost a lot, was lost and arrived 10 mins late. Tried to phone on the way but phone lines closed. They refused to see me. No consideration. Putting patients at the centre of everything we do? Just words not the way they act.
Visited June 2024
Review titled CHEC Watford
Replied on 20 August 2024
Dear David, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect accessible high standard care to be provided for all our patients and apologise for any inconvenience caused. Our patients are our utmost priority, so we apologise that we were unable to honour your appointment on that day. We appreciate the frustration this may have caused, should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2024
From being referred for cataract surgery I found CHEC to be professional and efficient. All the staff were caring and I felt informed throughout the pathway. I am grateful to CHEC for the improvement in my eye sight. Thank you
Visited March 2024
Review titled CHEC Watford
Replied on 12 April 2024
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled A pleasant experience
Rated 5 stars out of 5
by Ingrid Todd - Posted on 11 March 2024
The tests before the operation as well as the operation itself where a pleasant experience with the staff being very efficient and professional. I would recommend this clinic to anybody else in my situation. However, there is one thing which I think needs improving. I was sent home with 5 mL of Maxitrol to use on my eyes for the next four weeks. But with two more weeks to go, I have now run out and have to go back to Watford from Amersham at some inconvenience and expense. Am I the only patient who runs out of drops? Or could one be sent home with some two bottles of eyedrops? I would be grateful to hear your response. It is a pity because this rather spoils the pleasant experience I had up till now.
Visited February 2024
Review titled CHEC Watford
Replied on 12 April 2024
Dear Ingrid Todd, Thank you for your review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional and efficient ensure a patient journey runs smoothly for them. Thank you for your feedback relating to the eyedrops, one bottle provides enough solution to last the full course, however we are aware on occasions patients may run out earlier for several different reasons, in which case we will provide an additional supply on request. Best wishes CHEC
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Review titled Professional Clinic
Rated 5 stars out of 5
by TINA - Posted on 08 March 2024
I have just had Bi Lateral cataracts removed, and im so pleased with everything. The clinic is clean and the staff are really helpful. I was only going to have 1 eye done at a time, but im a very anxious person so i opted to have them both done together. Im just so glad i can see properly again. Thank you so much
Visited February 2024
Review titled CHEC Watford
Replied on 12 April 2024
Dear Tina, Thank you for your review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your surgery. Best wishes CHEC
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Review titled Great experience, great practice
Rated 5 stars out of 5
by Josephine - Posted on 12 December 2023
I have been here a few times and everything has been great. The staff are very professional. I am very thankful to have my surgery here.
Visited November 2023
Review titled CHEC Watford
Replied on 19 December 2023
Dear Josephine Thank you for your positive review. We are pleased to hear of your satisfaction with our service. We hope all went well with your surgery. Best wishes CHEC
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Review titled Remarkable treatment
Rated 5 stars out of 5
by Jean - Posted on 19 October 2023
Four years of amazing care, courtesy, patience,understanding and such good nature. Receptionists are really amazing. Diagnostic eye testing is unbelievably good. Doctors are so good and very reassuring. Thank goodness for the CHEC in Watford-Atria.
Visited October 2023
Review titled CHEC Watford
Replied on 20 October 2023
Dear Jean, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC during your visits. Our colleagues strive to be professional, friendly and caring ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Gwen Mcbeth - Posted on 26 October 2023
Im so pleased I can see better. Everything is absolutely wonderful. Service is incredible.
Visited October 2023
Review titled CHEC Watford
Replied on 07 November 2023
Dear Gwen, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your appointment Best wishes CHEC
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