University College London Hospitals NHS Foundation Trust
250 Euston Road, London, NW1 2PGPatient ratings and reviews
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Reviews
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Review titled Amazing service & staff
Rated 5 stars out of 5
by David Marsh - Posted on 13 November 2023
I had to go tropical diseases unit at university college hospital london following a trip to s. america. They were so thorough, efficient and kind. One of their reception staff took me down to the pharmacy & showed me the way to the main site, as referred by the doc I saw. I was given a clear prescription for one diagnosis & then referred to same day emergency care unit. The receptionist, volunteer & nurse there were excellent. I am.awaiting blood results prior to seeing a doc - however the doc came to me whilst waiting for the blood results coming through, just to keep me updated. The service in both units has been exemplary & sadly, in stark contrast to some other hospital experiences. If only this could be replicated throughout the national health service
Visited November 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Bad experience
Rated 2 stars out of 5
by Anonymous - Posted on 18 October 2023
Unfortunately out experience is really bad.we had an appointment on Saturday for my wife to give birth.they cancelled last min.Monday we went back and they put her in a chair for 6hours( she is 9months pregnant ) because they couldn’t find free bed.around 2 in the morning they found us a bed,it’s Wednesday now so we are 3 days in the hospital and still cannot give birth because they don’t have free bed in the labour this time .my wife is in a real pain but they can’t do anything until they have a free bed.she didn’t sleep for 2 days now but still nothing.i hope in the end that everything will be ok.we both not feel safe for my wife and the child that is coming.i don’t recommend anyone to come here. Positive: everyone is friendly and everything is super clean
Visited October 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Wonderful care and incredible nursing
Rated 5 stars out of 5
by Caroline Golchewski - Posted on 06 October 2023
I had a procedure done in the Grafton way building and cannot thank the doctors and nurses enough for the incredible care I was given I am extremely grateful
Visited October 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Wonderful staff at endoscopy unit
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I attended the endoscopy unit with my daughter. She explained to the staff that she had previously had a bad experience at another hospital. The staff were absolutely wonderful and looked after my daughter so well. They were attentive, kind and caring. I was able to stay with her until she went under and the care my daughter received was faultless. My daughter was put at ease which resulted in a successful outcome from the procedure. This has to be one of the best experiences we have had of the NHS as a family. Thank you so much.
Visited October 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Foot surgery from the first consultation to operation every visit, interaction by NHS staff was efficient, professional, amazing . The Patient Initiated Follow Up Activation worked really well. MyCare access /app really good.
Visited September 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Not a great experience
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2023
Can't fault the surgeon. He did a fantastic job with my operation. The issue is with my post-surgery appointment aftercare. They canceled my initial appointment due to strikes, and the second time they canceled without notifying me. As I didn't 'turn up', they discharged me back to my GP. Now I have to go back to my GP to arrange an appointment which is going to delay things. They really should've called me to let me know what was going on.
Visited August 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Muhammad Hanif Patel - Posted on 04 September 2023
I am so, so grateful for my stay in the AMU ward bed 21. Everyone involved in my care was absolutely wonderful (and I could see the little kindnesses they showed to other patients also, above and beyond their jobs). No-one chooses to need treatment (!) but the staff here make the experience as pleasant as possible, and their patients are very fortunate! From the A & E department to the AMU ward bed 2,All the doctors, nurses and the admin staff were great and gave an excellent service.
Visited August 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Amazing A&E
Rated 5 stars out of 5
by Mollie - Posted on 10 July 2023
Everyone was so kind, informative and efficient. I only waited 2.5hrs including xrays and cast being completed. Truely amazing. I feel very lucky to have been cared for by these people & for the NHS in general.
Visited July 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Great on the whole except once
by Anonymous - Posted on 02 May 2024
I have used this hospital for various reasons over the last 2 years. Every time I have had a very good experience and I am very grateful for that. Although one time I had to go to A&E as my copper coil had come out and it was very painful. I mentioned how I wanted my partner with me while they were examining me intermittently who was waiting near by. I was told that they were not okay with my partner being there and that it made them uncomfortable even though I specifically didn’t want to be alone as I have had a bad experience before. I never had the courage to say anything before because I thought I was making a bigger deal out of something but it still bothers me to this day and I think the care should be about how the patient feels not the A&E doctor or nurse on duty. I wouldn’t want anyone else to have that experience of crying and feeling really anxious whilst being examined. Other than this experience I have only ever had positive experiences with really lovely people.
Visited June 2023
University College London Hospitals NHS Foundation Trust has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 09 June 2023
I attended first day of chemo as a support to a good friend. We were apprehensive need not have been felt we had the best of care and thank all the staff for their support and being so friendly and approachable
Visited June 2023
University College London Hospitals NHS Foundation Trust has not yet replied.