Frimley Health NHS Foundation Trust
Portsmouth Road, Frimley, Camberley, Surrey, GU16 7UJPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Frimley Health NHS Foundation Trust.
Reviews
-
Review titled excellent care
Rated 5 stars out of 5
by Mary - Posted on 22 August 2024
I had to attend Day surgery 2 a few days ago, from the time I arrived to leaving the care was very good. The staff were friendly, professional and caring as well as being very informative, Everything was explained and I was able to ask as many questions as needed. I even had a telephone call next day to ask how I was feeling. My only criticism is that the sinage for Day care surgery 2 is not clear when you arrive at the main entrance, fortunately a member of staff helped and we were directed to the children and maternity area which is the Green Zone, nothing to say about this at the Day surgey main entrance. Thankyou to every one
Visited August 2024
Frimley Health NHS Foundation Trust has not yet replied.
-
Review titled Confusing Information.
Rated 2 stars out of 5
by C.B - Posted on 29 July 2024
I have now now had a total of three cancelled outpatient appointments with urology at Heatherood, a fourth appointment has now been made a week later, each time I have questioned this I have been told that there is no clinic being held on the date the appointment was made for, then why make an appointment, and then contact the patient to say there is no clinic ?. I now have a new date and time, but when contacting appointments I was informed that no Urology Consultants were available for Clinics, not very reassuring, and am fully expecting to have the next appointment cancelled. We are constantly reminded how much it costs the n.h.s when patients fail to show for Outpatient appointments, but what of the cost to patients when their appointments are constantly cancelled, and plans have to be re arranged ?. Incidentally the messages I have on my Frimley Health Record state: Cancel reason Pre- Operative Guidance Not Followed,however I am attending an outpatients appointment for Histology results not having an operation, so perhaps someone could explain what this is supposed to mean ? Waiting for Histology results is never pleasant, particularly when appointments are constantly cancelled, hopefully the next appointment will go ahead as planned,but I am not confident it will.
Visited July 2024
Frimley Health NHS Foundation Trust has not yet replied.
-
Review titled Bad experience
by Anonymous - Posted on 02 May 2024
I called the respiratory department to inquire about my recent GP referral. I got through to a very rude lady who started being rude to me about my previous appointments. Honestly, I just called for an update, and now I'm scared to ever call the hospital again.
Visited May 2024
Review titled Frimley Health NHS Foundation Trust
Replied on 21 May 2024
Dear Anonymous, Thank you very much for taking the time to leave this feedback about your recent experience of Frimley Health. Please accept my apologies on behalf of the Trust that your experience was so poor – please be reassured that this is not the standard of care the Trust aims to deliver. In order for us to get to the bottom of this please contact fhft.patientexperience@nhs.net so we can share this appropriately with the correct team in order to investigate things more fully. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Amazing service
by Lisa Green - Posted on 04 April 2024
Thank you all for making my mums appointment so easy. Receptionist was so friendly & happy & the dermatology Doctor was amazing. He was welcoming & made everyone relaxed with the facts stated & the next appointment sorted. You were brilliant. Thank you so much.
Visited April 2024
Review titled Frimley Health NHS Foundation Trust
Replied on 21 May 2024
Dear Lisa, Thank you very much for taking the time to leave this brief summary of your mum’s recent experience of care at Frimley Health. It is lovely to know that our colleagues and the system worked together successfully to deliver such a positive experience for both of you. Thank you again for your lovely feedback and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Excellent staff
Rated 5 stars out of 5
by Tracey Herrington - Posted on 03 August 2024
Today i had surgery on my back at Heatherwood Hospital the staff should be so proud of themselves for there commitment and care for me and i thank the consultant for stopping the pain in my legs for the first time in 3 years Thank you again.
Visited March 2024
Frimley Health NHS Foundation Trust has not yet replied.
-
Review titled care above and beyond
by Mike Woolgar - Posted on 17 March 2024
I attended St Marks on Friday 15th March. I went to have wax extracted from my ears and the lady was really helpful and tried to overcome a problem I had, whereby wax in my right ear couldn't be shifted. She was showing great care and was very helpful for which I thanked her for
Visited March 2024
Review titled Frimley Health NHS Foundation Trust
Replied on 21 May 2024
Dear Mike, Thank you very much for taking the time to leave this feedback. It is great to learn that you were so well looked after and that your experience was so positive. Thank you again for your feedback and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
-
Review titled Farnham Hospital Outpatients
Rated 5 stars out of 5
by Vicky - Posted on 24 January 2024
I would like to say the care my adult disabled sister received at her outpatients appointment was amazing. Every member of staff we met were helpful, kind and interacted with my sister. The specialist nurse that saw her really knew about her needs and was kind and understood throughout our discussion. I would like to thank them all for their kind care they provided during her appointment
Visited January 2024
Review titled Frimley Health NHS Foundation Trust
Replied on 18 March 2024
Dear Vicky, Thank you very much for taking the time to leave this feedback – please accept my apologies for not having acknowledged your feedback sooner. It’s lovely to know that your sister was so well looked after and I will share your feedback with the team who will appreciate hearing that the care they delivered was so appreciated. Many thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net***
-
Review titled Amazing hospital
Rated 5 stars out of 5
by Mrs Anne Bryant - Posted on 13 July 2023
I was in Short Stay Surgery for a kidney operation and I just wanted to say that I received such professional, friendly and caring treatment from everyone I saw, from the pre op staff to the staff on the ward and in theatre, which is a scary place but I was put at my ease by the nurses and doctors. I can’t thank you all enough and I feel so lucky to have the care of the NHS .
Visited July 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 July 2023
Dear Mrs Bryant, Thank you very much for your kind feedback – it is always lovely to hear that patients are so well looked after and cared for. I will share your feedback with the team involved in your care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Amazing
Rated 5 stars out of 5
by Connor - Posted on 08 July 2023
This week I had a tonsillectomy during day surgery and the ENT team were smashing. It was my first GA experience and I woke up really distressed. The staff there were so kind and patient and left me feeling really happy as I was so well looked after. Unfortunately on the Thursday I had developed an infection and throat was very sore to the point I couldn’t even swallow water. I was seen by a great GP doctor who would’ve been more fun to talk to should I have been able to talk myself! I ended up being admitted to SAU and spending the night there. All the staff were lovely, came to see if I was ok, had plenty of drink and helped me with IV fluids etc. Overall I just wanted to say how amazing my experience was with Frimley Park this week. The staff were outstanding and hospitals aren’t the most inviting of places but I was ever so comfortable and supported by every member of Staff. You are all a credit to the NHS you should all be proud of yourselves. Thank you so much for making me feel so safe (as an ADHD/autistic individual) and never a moment I felt alone. Thank you so much.
Visited July 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Connor, Thank you very much for taking the time to write and share your recent of care at Frimley Health. I am delighted to hear that you were so well looked after and made to feel so comfortable – it really is lovely to know that our teams are successfully delivering the care they strive to deliver every single day. I will share your feedback with the teams involved who will really appreciate your kind words. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
-
Review titled Appointments Conformation by e-mail
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
I have just spent nearly an hour trying to follow the instructions on the e-mail you sent with regard to an on line check in for an appointment on Friday 14th July 2023. The instructions on the e-mail are impossible to follow as 4 different codes were sent to my phone and none were accepted to complete the process. It turns out, after I rang Frimley, this stressful activity was entirely unnecessary as I can check in on arrival!
Visited July 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Anonymous, Thank you for taking the time to share your recent experience of Frimley Health systems. Please accept my apologies on behalf of the Trust for the issues and confusion you clearly faced. Your feedback is valued as it is only by patients flagging issues such as these that we can make improvements to the system. I will share your feedback with the teams involved who will I am sure take you comments on board and try to streamline and simplify the system. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust