Frimley Health NHS Foundation Trust
Portsmouth Road, Frimley, Camberley, Surrey, GU16 7UJPatient ratings and reviews
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Reviews
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Review titled Excellent staff on Ward 2 at Wexham park
Rated 5 stars out of 5
by Iwan Leyshon-Jones - Posted on 05 July 2023
My father was recently admitted to ward 2 at Wexham park. He was in hospital for just over 3 weeks. Just want to say a massive thank you to all the staff in the ward who looked after my dad. Due to his dementia I imagine he could be quite a difficult patient at times but the staff were always kind, patient and professional when dealing with him whilst always maintaining a sense of humour and smile on their faces. Please pass on my thanks and appreciation for all that they did for my father.
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Iwan, Thank you very much for taking the time to share your, and your father’s, recent experience of care at Wexham Park. It is lovely to read that your father was so well looked after. I will share your feedback with the team involved who will, I am sure, be delighted that their efforts were so appreciated. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Showers
Rated 2 stars out of 5
by Former mayor of Slough - Posted on 05 July 2023
I used showers in three separate rooms in msu The first shower flooded my room,my clothes got soaking wet had to wait for family to bring dry clothing Am now in msu somebody had a shower and the water went everywhere,I vneeded the toilet and was scared stiff I would slip .staff say showers have reported but nothing is being done about the flooding
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Patient, Thank you very much for taking the time to share your experience of Frimley Health and bringing these matters to my attention. Please accept my sincere apologies on behalf of the Trust for the state of the facilities you encountered. I will share your feedback with the appropriate teams – including the estates and facilities team – and I would expect the issues to be resolved. Thank you again for your time, Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled A & E
Rated 4 stars out of 5
by Jason Nicholls - Posted on 18 June 2023
I was many miles from home on a Sat evening with an infection in my finger that was causing me great distress and pain. I appreciate in comparison with a lot of peoples issues this was not top priority. The A and E was very busy and I expected a long wait. I was delt with in less than 3 hours. The staff were fantastic , professional and a cedit to the NHS. Many thanks for your kindness.
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 19 June 2023
Dear Jason, Thank you very much for taking the time to share your recent experience of care from the ED teams at Frimley Health. It is reassuring to hear that the teams managed to look after you so well and that your care exceeded your expectations in terms of the speed with which you were seen, treated and discharged. I will share your feedback with the teams involved in your care who will appreciate knowing how much their work meant to you. Thank you again for sharing your story. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Martin Allen - Posted on 05 July 2023
Very much appreciate the care and treatment provided when i arrived at A&E in an ambulance after injuring myself when climbing over a gate. Lots of staff were involved, were all caring and helpful. The Nurse who did the stitching of my cuts did a great job- as confirmed by other NHS staff subsequently seen in London , including St Thomas Hand Trauma Clinic. Many many thanks! The NHS continues to impress even when under such Tory- driven stress!
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 13 July 2023
Dear Martin Thank you very much for taking the time to share your feedback of your recent experience in ED at Frimley Health. I am delighted to hear that you were so well looked after and that our teams did what they strive to do every single day to your benefit! I will share your feedback with the teams involved in your care – and I know they will appreciate it. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional care and support
Rated 5 stars out of 5
by Margaret Johnson - Posted on 04 June 2023
I would like to thank the wonderful staff at Children's Emergency Department. My son who is disabled was treated with such wonderful care and kindness. All the staff where so professional and caring. I cannot thank you all enough for making a stressful time so much easier. You all went above and beyond. Every member of staff was so lovely. Thankyou again and keep up the great work.
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 06 June 2023
Dear Margaret, Thank you very much for taking the time to leave this feedback. It is pleasing to know that your son was so well cared for by our clinical and medical colleagues. I will share your feedback with the teams involved who will I am sure be pleased that their efforts are so appreciated. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care and service
Rated 5 stars out of 5
by Jackie Lunn - Posted on 02 June 2023
I just want to express my gratitude to all the staff who helped during my visit to A & E. From the moment we walked through the door, we felt supported and cared for. Friendly, compassionate and professional service from all. Thank you so much!
Visited June 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 06 June 2023
Dear Jackie, Thank you very much for taking the time to share your recent experience of the care you received in the Emergency Department (ED) of Frimley Health. I will share your feedback with the teams involved in your care and I know they will appreciate it. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Bridget Mason - Posted on 27 May 2023
The care I received from everybody from anaesthetic, surgical and all ward staff was absolutely amazing during my stay at Frimly Park Hospital. I just want to thank everybody who looked after me.
Visited May 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 06 June 2023
Dear Bridget, Thank you very much for taking the time to share your recent experience of care at Frimley Health. I am delighted your stay was so good and that you were so well cared for. I will share your feedback with the teams involved in your care. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Superb Service
Rated 5 stars out of 5
by Marcus Vaigncourt-Strallen - Posted on 19 April 2023
On 18th April I attended Heatherwood Hospital Endoscopy department for a minor procedure under sedation. From the moment I arrived to the moment I left 2 hours later, the efficiency and friendliness of all the people I encountered (1 receptionist, 5 nurses and 1 consultant) could not be faulted. I am not usually given to leaving reviews, but this experience was in all ways exceptional. Thank you
Visited April 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 April 2023
Dear Marcus, Thank you very much for taking the time to share your recent experience of care at Frimley Health. It is lovely to know you were so well looked after and that your experience was so positive – I will share your feedback with the team and I know it will be appreciated. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional
Rated 5 stars out of 5
by Gillian McClounan - Posted on 13 March 2023
From the moment i received the telephone call from the consultants secretary, through to having my pre-op consultation, everything has been explained and is exceptional. The only comment i would make is the rather stupid check in on line appointment system. By the time you get your password and enter it, it has expired. I even got a check in e-mail today 56minutes after the time of my appointment. I would respectfully suggest you delete this part of your system until you have sorted the gremlins out, it can cause a lot of constination to elderly people, especially those who live on their own. Heatherwod hospital and its staff are a credit to your trust.
Visited March 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 15 March 2023
Dear Gillian, Thank you very much for taking the time to share your recent experience at Frimley Health. I am delighted to hear that the care you received was so good, that your overall experience went well and that your experience of Heatherwood was clearly positive. Thank you also for the feedback regarding the check-in system – though I am sorry you found this part of the experience so poor. I will share your feedback with the appropriate teams and I know it will be taken on board. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Exceptional care standards
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2023
I want to send a massive thank you to all of the staff involved with my care between the 15th and 18th of March 2023. I was sent to A&E after some complications with a recent surgery and was quickly admitted and taken care of by one of the sisters at the front desk. She made me feel calm and at ease while finding me a room to wait for care and consult of ENT. I had a short wait in A&E where I was cared for tentatively before being moved up to a ward and admitted. As my complications continued I was consulted by a number of ENT specialists who included me in decision making and planning for treatment. Ultimately I required a second surgery however despite this being sudden the team made me feel at ease and well cared for. They were able to get a theatre ready within ab hours notice and still had the time to explain the procedure and answer questions. Despite the urgency of the situation I was never once rushed or pushed into anything that made me uncomfortable. I was back on the ward where my fantastic nurse went out of her way to get me food as the kitchen had closed but I needed to eat. She provided me with lovely food and also comforted my mum who was quite stressed about the situation. I am so pleased with the care I experienced at Frimley Park. The staff resolved a lot of issues and complications I had and comforted me through some difficult nights. A very very big thank you to all!
Visited March 2023
Review titled Frimley Health NHS Foundation Trust
Replied on 20 March 2023
Dear Anonymous, Thank you very much for taking the time to share your recent experience of care at Frimley Health. It is always lovely and reassuring to read such feedback and to be reminded of the excellent job our teams do in delivering the best patient care. I am delighted that your experience was so positive and that you were so well looked after and that the same level of care and compassion was extended to your Mum. I will share your feedback with the teams involved. I hope you are now on the road to recovery. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust