WELL
2 ETHEL TERRACE, CASTLETOWN, SUNDERLAND, TYNE AND WEAR, SR5 3BQContact details and opening times
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Reviews
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Review titled Very poor attitude towards patients
Rated 1 star out of 5
by Mrs Sarah Shevlin - Posted on 09 January 2024
I visited the pharmacy today to pick up prescription medication, this wasn’t ready for collection & no options to wait just asked if I had enough medication to wait until tomorrow. I advised it was a new medication and therefore I didn’t have any. I said I’d go back after work to collect. This was agreed. Went back after work to be told they didn’t have medication. This would have been ok if assistance hadn’t just shrugged her shoulders & was completely uninterested in my health or need for the medication. Gave me prescription to take somewhere else. If I’d known they didn’t have the medication when I’d visited earlier in the day I could have made alternative arrangements then rather than having to find another pharmacy late in the evening. No care at all for patients & not even an apology which would have at least helped the situation. Definitely won’t be recommending.
Visited January 2024
Review titled WELL
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team