WELL
30 LEICESTER ROAD, LOUGHBOROUGH, LEICESTERSHIRE, LE11 2AGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled One thing lets this pharmacy down
by Anonymous - Posted on 11 October 2024
The Leicester Road pharmacy is quick to sort prescriptions and the staff are friendly and helpful, however the one thing that let's them down is the fact they never answer the phone! I have just sat on the phone for about an hour just letting it ring for ages, before the line goes dead and I try again - I've given up now and will have to go down to them to ask face to face. I realise they have busy periods, but this always happens, it's not just on this occasion - and I know other people who have the same issue. It's a pity, because as I said if it wasn't for that problem, the pharmacy would be great.
Visited October 2024
WELL has not yet replied.
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Review titled Very unhappy
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
I have been ringing for an hour for enquiries about medication for my elderly parents and no answer. Not happy as this could be an emergency
Visited February 2023
Review titled WELL
Replied on 08 March 2023
Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team Hello, Thank you for your feedback; please accept my apologies that your experience had fallen below the high standards you should be able to expect when you visit a Well Pharmacy. The Regional and Area Operations Managers responsible for this pharmacy were informed so that they could address your experience with the pharmacy team. Thank you once again for taking the time to share your feedback. Kind regards, Well Customer Operations Team