WELL
938-940 WALSALL ROAD, SCOTT ARMS SHOPPING CTRE, GREAT BARR, BIRMINGHAM, WEST MIDLANDS, B42 1TQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Used to be a good pharmacy, not anymore.
Rated 2 stars out of 5
by Helen Deakin - Posted on 11 January 2024
This pharmacy has gone downhill. My most recent experience has left me upset and without my medication. The phone is never answered and when it is, they just blame the GP for medication not being ready. My last months medication wasn't ordered, when it was, I never got a text to say it was. I still don't have all my medication, and had the phone put down on me when I rang up to ask what was happening with it. Suspect they have more patients than they can handle, but that's not the patients fault. Unhelpful and uncaring staff doesn't help. Worst thing is, I tried to contact the customer service department, but they don't reply. Please do better, no one should be left without medication.
Visited January 2024
Review titled WELL
Replied on 26 January 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team
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Review titled I spoke too soon.
Rated 3 stars out of 5
by Harry Hancox - Posted on 29 August 2023
My first visit a few months ago found it closed at 10.00am. Subsequent visits were fine & staff fairly efficient. They work long hours so I try to understand slip ups. Today, Tuesday August 29, 2023 I went to buy some Witch Hazel or similar at 10.30 am, it was closed. I decided to go elsewhere. I do hope this is an after effect of Bank Holiday and not repeated.
Visited August 2023
Review titled WELL
Replied on 08 September 2023
Hello, Thank you for sharing your feedback. We are deeply sorry to hear your experience has fallen below the standards we would expect our customers to receive. This has been reported on our internal reporting system where the branch area manager has been informed and can address with the pharmacy directly. If you wish to discuss this further then please don’t hesitate in contacting us, you can email us at: hello@well.co.uk. Thank you once again for your feedback, please accept our sincerest apologies once again. Kind Regards, Well Pharmacy
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Review titled Improving experience
Rated 4 stars out of 5
by Harry Hancox - Posted on 23 August 2023
My first visit was not good, it was not open, I left by 10.00am. I returned later in the afternoon & my prescription was ready & rapidly despatched. Two subsequent visits in August have been good & staff who work long hours efficient. I had no texts any prescription was ready, so I shall check if that is something I need to request.
Visited August 2023
Review titled WELL
Replied on 24 August 2023
Hello, Thank you for your feedback and for taking the time to share the positive experience you have had with the pharmacy team. The Regional and Area Operations Managers responsible for this pharmacy have been informed so that they could thank and congratulate the pharmacy team. Thank you once again, we appreciate you taking the time to provide us with your feedback. Kind regards, Well Customer Operations Team
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Review titled Gone downhill drastically
Rated 2 stars out of 5
by L Jones - Posted on 20 March 2024
For years I have used this Pharmacy, since being taken over by Well it's awful. It seems they don't bother doing regular downloads of repeat prescriptions from GP so can be waiting weeks for medication. In January I ordered my prescription in plenty of time before I ran out, but didn't get text. They initially blamed the GP so spend ages ringing GP to be told sent day after you ordered it. Not informed if a prescription is ready and the worst is you have to listen to rubbish about COVID vaccines before branch phone even rings. Then they can't be bothered to answer it or pick it up and put it down. I have gone to the shop and asked if my prescription was ready and told GP just sent. Yet I know GP sent 10 days ago. This means I go over a week without meds. There is no point complaining to Well management team (online) as they don't bother responding.
Visited January 2023
Review titled WELL
Replied on 26 April 2024
Hello, Thank you for your feedback, we are very sorry to hear of your experience when visiting one of our well pharmacies, this is not the kind of service we expect our customers to receive. I just want to assure you that the branch area manager and regional operational manager do have visibility of this and will have addressed this with the pharmacy directly. Thank you once again for your feedback and please accept our sincerest apologies once more. Kind Regards, Well Customer Operations Team