Twyford Pharmacy
PHARMACY TWYFORD SURGERY, HAZELEY ROAD, TWYFORD, WINCHESTER, HAMPSHIRE, SO21 1QYContact details and opening times
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Reviews
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Review titled Bad service and attitude
Rated 1 star out of 5
by Anonymous - Posted on 15 May 2024
While it's not the pharmacist's fault that various drugs are in short supply, this pharmacy seems to be unwilling and unable to cope. First script was half filled, on return for the other half we got a quarter and then nothing except a refusal to advise the doctor so a replacement script could be issued. Had to complain to the practice manager for someone to just send an email explaining the only 62.5% of the drugs had been provided. Nothing after that and then said the script had expired. No doubt they claimed for the whole amount which probably amounts to defrauding the NHS ....
Visited April 2024
Review titled Twyford Pharmacy
Replied on 20 May 2024
Dear Customer Thank you for your feedback. We understand frustration regarding your recent experience, we are aware that there are shortages on medication at present and this is causing concerns to patients. We can only apologise for this. Please be assured that we only claim for the items we dispense, however, If you would like us to investigate this further, please email or write in to the Manager. Regards Twyford Pharmacy.
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Review titled Staff should be aware of basic hygiene
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
Every child in the country knows not to cough openly into the air, since the pandemic. Shocked to find the woman who served me today, coughing openly and making no attempt to cover with elbow or tissue. Vulnerable people visit GP surgeries and pharmacy. Staff training required.
Visited December 2023
Review titled Twyford Pharmacy
Replied on 07 December 2023
Dear Patient/Customer Thank you for you comments. Please accept our apologies for the poor experience during your visit to the Pharmacy. We have discussed this incident with the staff and have confirmed the correct procedures with them. Please can we assure you that we take patient/customer safety with the upmost importance. Please do not hesitate in contacting me if I can be of any further assistance. Hayley Wade Twyford Surgery Manager Twyford Pharmacy Secretary. hiowicb-hsi.practicemanager.twyford@nhs.net