Total Health Pharmacy
14 GREGOR SHANKS WAY, WATTON, THETFORD, NORFOLK, IP25 6FAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Total Health Pharmacy.
Reviews
-
Review titled Awful service/Closes earlier than it should.
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2024
I needed to go to the pharmacy late on a Sunday afternoon/evening. I saw the pharmacy was open until 8:30pm on the NHS website, I rang ahead and spoke to a woman who confirmed they would be open until 8:30pm. After finishing work I had only a short period of time to travel nearly 15 miles to get here and I arrived at 8:23pm, I did not need a prescription, just an over the counter item. For some reason upon my arrival they had already closed and were locking the building. I spoke to the woman closing up and explained how I’d called ahead regarding their closing time and how far I’d travelled to get here but she did not care, she was abrupt and rude and proceeded to ignore me and walk away. I understand I was cutting it close to the closing time but 7 minutes is plenty of time to run in and buy one single item. There is a close time for a reason. I ended up having to travel a further 26 miles to the next pharmacy and then over 40 miles to get back home, in pain too may I add, all because they couldn’t stay open for 7 more minutes. Additionally, when calling to confirm the close time she was very short with me. I’m nearly 30 years old but I look and sound a lot younger than I am and I fear this may be the reason for her rudeness. Maybe if I were older I would’ve received better treatment. This may sound trivial but it caused a great deal of stress unnecessarily, just because of a few minutes. I will not be going to this pharmacy again nor do I recommend it to anyone. This is not the first issue I’ve had at this pharmacy but it will be the last.
Visited August 2024
Total Health Pharmacy has not yet replied.
-
Review titled One month's supply medication is problematic
Rated 3 stars out of 5
by Jean Wagner - Posted on 16 April 2024
My comment is directed at commissioners, not at the pharmacy. I strongly urge commissioners to re-consider their decision to allow patients to collect only one month's supply of medicines at a time. This blanket rule seems illogical at a time when GPs and pharmacists are so over-stretched. Surely an algorithm could be developed that identifies patients on stable, long-term medication regimes who undergo only an annual medication review, so that they could be prescribed three months of medication at a time? I have no idea how many patients per pharmacy this would impact, but even if only a few, it would reduce pharmacist and GP work-load and would greatly improve the patient experience. Queuing in ever lengthening queues, every month, for a medicine that I need to take for the rest of my life is far from ideal. Patients without access to transport or support are particularly impacted by this decision by commissioners, and I wonder if it has affected medication adherence in some cases, widening health inequalities.
Visited April 2024
Total Health Pharmacy has not yet replied.
-
Review titled Pathetic service
Rated 1 star out of 5
by Anonymous - Posted on 13 February 2024
For the second consecutive month I had to wait in excess of 30 minutes to be served with my repeat prescription. This time it was slightly different as' although the Pharmacy had received it from Watton Medical Practice the prescribed tablets were not ready. I was asked to come back later. Alternatively I could have waited for un unspecified time which was not acceptable to me as I was already suffering from having to stand for so long. All seats were taken by those who also had to wait. Surely it was not beyond the wit of the management to realise that with the closure of Boots in the High Street there would be increased demands on their services. This begs the question as to why they did not increase the number of counter staff so as to cope satisfactorily. I have no doubt that some suitably qualified staff would have been available from Boots. I intend to help the situation in future by collecting my regular repeat prescriptions from a different pharmacy
Visited February 2024
Total Health Pharmacy has not yet replied.
-
Review titled Not Helpful
Rated 3 stars out of 5
by Anonymous - Posted on 07 January 2024
I needed some made to measure compression socks for health reasons ,as this is my local chemist I got my prescription and took it there , was told they would not get them. I have had to take the prescription to a chemist 15 miles away ,who were quite happy to sort it for me.
Visited January 2024
Total Health Pharmacy has not yet replied.
-
Review titled Wonderful service
Rated 5 stars out of 5
by Frosty - Posted on 22 November 2023
The people working in the pharmacy are excellent. They are clearly working hard and have a lot to do but they always have been professional and very helpful, going out of their way to get prescriptions ready urgently when absolutely necessary. You do have to allow at least 7 days for prescriptions to be ready but if you are organised then this is a small price to pay for the excellent service.
Visited November 2023
Total Health Pharmacy has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Ann Frior - Posted on 23 May 2023
An item had been missed from a prescription. Visited WMP and was told that the item would be signed off on Monday afternoon. Went to Total health and explained the situation and the lady said she would ensure it was dealt with on receipt. It was ready later in Monday. Once again excellent service. Thank you everyone.
Visited May 2023
Total Health Pharmacy has not yet replied.
-
Review titled Great service
Rated 5 stars out of 5
by Delia Bridgeman - Posted on 01 February 2023
I have used this chemist on many occasions and they have always been extremely helpful. I am housebound at the moment and they have delivered my prescriptions to me very quickly which I am so grateful for.
Visited February 2023
Total Health Pharmacy has not yet replied.
-
Review titled Incorrect opening hours!!!
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
Given a prescription by 111, advised to collect from this pharmacy because it’s open until 11pm! Update your opening hours!!! Simple business practice! Last updated 26th January 2023!!! What a joke
Visited January 2023
Total Health Pharmacy has not yet replied.
-
Review titled Good pharmacy but
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2022
All the staff are lovely and friendly. Lovely clean shop with lots of present ideas. I Would just like you to update your website when you have closures as I don’t have my nose glued to facebook.
Visited October 2022
Total Health Pharmacy has not yet replied.