The Mall Pharmacy
Unit 3 Luton Mall, 46-48 George Street, Luton, LU1 2AZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2023
I called my GP for a check and they booked an appointment for me at the pharmacy, for the next day. This is great as I would otherwise had to wait a couple of weeks for an appointment with the nurse. It took 20mn for the check to be done and I also got my medication straight away. This is a new pilot scheme that is being tried and it works wonders. The pharmacist also confirmed that next time I do not have to book an appointment, I could just pop in. I couldn't have asked for anything better. The ladies were a delight to speak to. Definitely recommend them.
Visited June 2023
Review titled The Mall Pharmacy
Replied on 26 June 2023
Dear Patient Thank you for sharing your experience of this service. As you are aware, GPs are under enormous pressure and the involvement of the wider primary care multidisciplinary team, including pharmacy, is important to create "headspace" for GPs. We are offering a wide range of additional services, beyond dispensing prescriptions. We at the Mall Pharmacy are geared up to provide these extended services to patients so that they can receive a high level of professional care in a convenient setting. Please tell your friends!
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Review titled Very Friendly Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 18 March 2023
Having tried two chemists in the Mall to dispense my script with out much success i took it to the mall pharmacy. This family run pharmacy has served Luton since the 1980`s, The staff are very helpful,friendly & very knowledgeable i would certainly recommend them . top pharmacy
Visited March 2023
Review titled The Mall Pharmacy
Replied on 26 June 2023
Dear Patient Thank you so much for taking the time to post your review and sharing your experiences. As you say, we have been serving the local community for 40 years. Whilst we are a small pharmacy, we are often able to service patients better as we have a wide range of suppliers (unlike many large national chains who are restricted from where they can get their supplies). Many patients are surprised this and happy with the high level of service we provide. Please do tell your friends and family!
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Review titled Great Blood Pressure Monitoring
Rated 5 stars out of 5
by Neils Hammond-Quaye - Posted on 22 March 2024
A year ago I had elevated blood pressure readings around 208 systolic, a very busy walk-in centre referred me to The Mall Pharmacy. The pharmacist checked my blood pressure and then installed a 24 hour monitoring device on my arm, which I returned the following day with readings. The pharmacist also advised me on reducing salt, healthy diet and exercise. Following advice and taking medication my blood pressure is now around 120/80. The medical service provided by the pharmacy was excellent and extremely professional and priceless.
Visited March 2023
Review titled The Mall Pharmacy
Replied on 22 April 2024
Dear Mr Neils Hammond-Quaye. Thank you so much for your feedback. We are so pleased that your blood pressure was brought back to normal healthy levels and hope that the lifestyle advice and medication intervention has led to an improvement to the quality of your life. The clinic blood pressure measurement we do includes checking the BP in both arms to detect any significant differences between the arms (a sign of other potential issues) and the 24 hour "ABPM" BP measurement also allows us to check normal daytime BP (to identify "white coat" hypertension) and to identify any abnormalities in BP at night (eg does the BP dip at night as per the circadian cycle or is there a morning surge). This then allows us to give a comprehensive report for your GP then to initiate appropriate treatment. Thank you for sharing your experiences with us. Mahesh Shah, Pharmacist
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Review titled Great Pharmacy
Rated 5 stars out of 5
by Marion Willis - Posted on 14 June 2023
I had reason for getting some advice from them and they were so helpful and kind. I can't recommend them highly enough.
Visited March 2023
Review titled The Mall Pharmacy
Replied on 26 June 2023
Dear Marion Willis Thank you for your feedback and recommendation. It is much appreciated. As a small business, word of mouth feedback is so important for our continued survival - please do also tell all your friends and family and ask them to nominate our pharmacy for their prescriptions.
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Review titled A 'Life-saving' Pharmacy
Rated 5 stars out of 5
by Nigel Barzilay - Posted on 16 February 2024
Over a good number of years I have used this Pharmacy for casual health enquiries, prescriptions, and general medical advice. Without exception this has always been delivered with charm, compassion, and true humanity. The sense that the Pharmacist and staff have an interest in both you and your health is always evident. It is a pleasure to pass by and be afforded a genuine "How are you?" to a more specific and concerned analysis of whatever might be ailing you. This was certainly true in January last year when I passed by with one minor concern requiring some over-the-counter medicine, and another which I presented more out of vanity than as some vexing or immediate health worry. The Pharmacist thought differently and recognised a potential life-threating condition, insisting I act immediately on her advice. I did and she was correct. This was genuinely an instance of my life being saved by her trained eye and professional experience. within less than two hours I was having blood tests, seeing a doctor, and being prescribed steroids as a precaution before a series of hastily arranged hospital visits. There are few places you can go with your medical worries and always be assured of a friendly, unhurried ear and a sense of good old-fashioned humanity, but The Mall Pharmacy is genuinely such a place. I wouldn't hesitate for a second in recommending this marvellous little medical oasis. And affording my heartfelt thank you to the extraordinary ladies who work there.
Visited January 2023
Review titled The Mall Pharmacy
Replied on 22 April 2024
Dear Mr Barzilay. Thank you very much for your feedback. I am so pleased that the pharmacists were vigilant and diligent to pick up a potentially serious condition and advice you on the urgent steps you needed to take to ensure that the risk of more serious consequences were addressed as a matter of urgency. I loved your description of our pharmacy as a "marvellous little medical oasis" - we have been here for >40 years and that is exactly what we set out to achieve, a place where we could use our knowledge and training to support the health of the community we serve. Thanks again for taking the time to share your positive experiences - all our staff will be encouraged by your words. Mahesh Shah, Pharmacist
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Review titled Friendly Pharmacy
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
All the staff here are very helpful and professional they are very knowledgeable they offer the flu vaccination and they personally delivered my medication to my home due to the fact that I had a fall at home and could not collect it they offer advice on different over the counter medication they have also done my blood pressure. I highly recommend this pharmacy they are so friendly
Visited November 2022
Review titled The Mall Pharmacy
Replied on 26 June 2023
Thank you for you kind review. We are pleased to be of service to you. We provide a whole range of services and advice to meet a wide range of healthcare needs. We hope to continue to support you in the future.
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Review titled Great service
Rated 5 stars out of 5
by Beverley Levy - Posted on 22 November 2022
I was encouraged to have my blood pressure taken at the Mall Pharmacy. I'm so glad I did. It turned out my blood pressure was high. Because of them sending the report to my GP, I was able to get an appointment to have an NHS health check. Staff in The Mall Pharmacy are so friendly and courteous. Thank upu all dough for all your help and advice. Would definitely recommend to anyone may need this service.
Visited November 2022
Review titled The Mall Pharmacy
Replied on 26 June 2023
Thank you so much for posting your review. Your feedback is important to us and I will pass your comments to the staff. Hope your high BP is now being managed and under control. Please continue monitoring your BP on a regular basis. Thank you.