TESCO INSTORE PHARMACY
JIGS LANE, WARFIELD, BERKSHIRE, RG42 3JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2024
Waited 35 mins just to get to the till too then be told 40 min wait medication too then be told after 40 mins and Queuing for another 20 mins. The prescription can’t be dispensed as the pharmacist doesn’t know how to get on the prescription system. This was for an emergency prescription absolutely shocking !
Visited July 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Wat a joke
Rated 1 star out of 5
by Shaun - Posted on 21 June 2024
After ordereding tablets over a week ago still nothing ready, just excuses over not enough staff and been busy, I normally get my tablets here every month but there never ready, some staff are good but others are incompetent, I need my tablets to live but all I get is excuses its a joke will be looking elsewhere as I cannot live with out them
Visited June 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Rude staff
by Vidi - Posted on 14 June 2024
I visited the pharmacy today to collect a prescription from 111. I been told to wait for 15 minutes because the pharmacist was busy.After waiting for more then 45 min, I had the opportunity to speak to this “lovely” lady who told me to wait for her to prepare the medicine.Surprisingly, in the meanwhile she was chatting, laughings and talking to colleagues.I had to wait for another 40 min to get the medication. No name or badge to identify who she was, the only thing I can tell is that she was a coloured lady.Avoid this place….
Visited May 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Inefficient
Rated 1 star out of 5
by Marion Cherrington - Posted on 22 April 2024
My Husband went to collect my prescription yesterday Sunday 21st April and was told even though they had had the prescription request from the surgery since the Thursday before it wasn't made up. Come back tomorrow. So he went today to be told it still wasn't made up so waited whist it was done. He was given what medicines they had but three out of ten were out of stock. Apparently the pharmacy is expecting a large delivery tomorrow so it probably wont be worth going again until Wednesday. A few weeks ago I was given my own pills plus another person's pills. I returned the ones that did not belong to me. If you go to the pharmacy at the weekend the queues are long because there never seems to be enough staff and when you get to be served they cannot answer questions as I am told they do not normally work in Tesco Warfield so it's come back Monday. This is not the sort of service one would expect from a supermarket which is supposed to be one of the leading companies in the country. I have been a Tesco customer for many years but not for much longer.
Visited April 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Dossett pack phase out
Rated 5 stars out of 5
by Alan Hanger - Posted on 28 February 2024
My letter to the Tesco Pharmacy Superintendant explains my annoyance of them driving customers away who require dossett packs for safe dispensing. Dear Superintendant Below is a list of the medication that your team at Corby dispense for my wife each month. The oral meds are made up into Dossett packs to ensure I can safely give them to my wife. I manage her meds as she has dementia. Depending on her condition her meds are fluid, and the team adapt easily to changes that have to be made. It is by far the best service we have received from any pharmacy. The team have informed me they have been directed to stop issuing Dossett packs, so as they are important for safe dispensing, I now have to reluctantly find another pharmacy. Before so doing, I urge that you reconsider your strange dictat to get rid of what you probably consider nuisance customers and ask that you share your appraisal of how ridding yourself of us balances against lost sales. If your answer is to remain inflexible to your customers’ needs, can you please give details of your complaint’s procedure. Yours sincerely Alan Hanger
Visited February 2024
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Terrible service won’t answer phone
Rated 2 stars out of 5
by Paul - Posted on 27 December 2023
I have spent an hour today trying to sort out a repeat prescription as an automatic dispensing customer on the phone. Only to have it ring out or be hung up on. This seems to happen every time I call so I doubt that I am the only one. It bothers me because if I just show up at the pharmacy they tell me off for not calling in advance! If you advertise these services then they need to be adequately staffed in order to be able to be used. And certainly it rudely told off when they can’t be bothered to answer the phone.
Visited December 2023
TESCO INSTORE PHARMACY has not yet replied.
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Review titled Failing to provide the advertised service
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
The tesco pharmacy advertised a service where your doctor sends them your prescription, you receive a text to say it is ready then pick it up. For some months now, I haven't received any texts and when going to pick up my prescription I am being told to either return tomorrow or wait as long as 90 minutes. When I asked why this was happening, I received a curt response of "This is how the management want it so complain to them" I no longer use tesco pharmacy.
Visited April 2023
TESCO INSTORE PHARMACY has not yet replied.