Superdrug Pharmacy
UNIT5, TEMPLARS SQUARE, COWLEY CENTRE, OXFORD, OX4 3UZContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Superdrug Pharmacy.
Reviews
-
Review titled great pharmacist
Rated 4 stars out of 5
by Dr Lauer - Posted on 02 December 2023
Pharmacist working on 29/11 at Whitgift Centre was of great help, demonstrating that exceptional circumstances need exceptional measures. Thank you.
Visited November 2023
Superdrug Pharmacy has not yet replied.
-
Review titled Cannot fault them
Rated 5 stars out of 5
by Andy Thorne - Posted on 02 September 2023
The team from ordering, to collecting, all phone calls and queries (including after care) are first rate. I had to switch following the closure of my Lloyd's chemist, but this firm is exemplary
Visited September 2023
Review titled Superdrug Pharmacy
Replied on 07 September 2023
Thank you for taking the time to share your experience and leave our Pharmacy a great review. We pride ourselves on our service standards and patient care and hope that we will see you in our pharmacy again soon so we can support your healthcare needs.
-
Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Keeps saying GP hasn’t issued a prescription when they have. Long waits before and after being served, staff polite but unhelpful, and unwilling to admit that issues are on their end of the prescription issue.
Visited January 2023
Review titled Superdrug Pharmacy
Replied on 13 February 2023
Thank you for taking the time to provide your feedback. We would like to apologise that the service you have received does not meet the standards we expect from our pharmacy services and for any inconvenience or distress that this has caused. Please be reassured that this has been esclated to the Regional Healthcare Manager to take remedial action to improve the service we offer our patients. If you require any support in obtaining your prescription please contact the Superdrug customer service team via email help@superdrug.com or webchat https://www.superdrug.com/contact and the team will be happy help.
-
Review titled Not reliable
Rated 2 stars out of 5
by Anonymous - Posted on 23 January 2023
Previously this pharmacy was great but since staffing changes have happened it's a nightmare getting meds from here. They miss entire prescriptions even if I ask them if that specific med is in the bag just given to me. On a good day it will take 30 mins on a bad day you could be in there for over an hour.
Visited January 2023
Review titled Superdrug Pharmacy
Replied on 31 January 2023
Thank you for your feedback. We would like to apologise that the service you have received recently does not meet our usual standards and for any inconvenience that this has caused. Our healthcare teams are currently working through a period of unprecedented demand for our healthcare services, and this has inevitably impacted our availability. Your feedback has been escalated to the Regional Manager for this branch to review and take any action deemed appropriate to support in improving our service.