Rainbow Pharmacy
21 WITHAM COURT, BLETCHLEY, MILTON KEYNES, BUCKINGHAMSHIRE, MK3 7QUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled great pharmacy
Rated 5 stars out of 5
by ShanRay.McJ - Posted on 13 June 2024
They are very friendly and excellent services.. but it is very hard to get hold of them. I am disabled, and I have to take my car drive down to them, and drag my disabled husband with me. I can't phone being very hard of hearing, so my only contact is email or text...their phone number does not take text messages, and there is no email!
Visited June 2024
Rainbow Pharmacy has not yet replied.
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Review titled Friendly - but too difficult to contact.
Rated 4 stars out of 5
by Anonymous - Posted on 05 January 2024
I have tried today over 30 times to call the pharmacy. There needs to be an email correspondence option. I want to have on record my correspondence as the phone calls are not providing sufficient evidence of correspondence already undertaken -that continue to go unfulfilled. I have diabetic medication that needs to be delivered today. I got thru on 6th attempt 2 days ago. But still haven't received my medication. The prescription was submitted on 22nd Dec 2023 and the doctors have confirmed this was filled.
Visited January 2024
Review titled Rainbow Pharmacy
Replied on 22 January 2024
Dear sir/madam, Thank you for submitting your feedback. Friday 22 December 2023 was the last day before the Christmas weekend. It is probably the busiest day of the year in any pharmacy. In the week leading up to Christmas we receive a deluge of prescriptions and are inundated with telephone calls which puts an enormous strain on our resources. That said, we can also understand the frustrating this may cause you. However, we can assure you that our team do everything they can to ensure that all prescriptions are fulfilled and delivered promptly. In normal circumstances we request that patients allow five days from the time they order their repeat prescription to enable the surgery to issue the prescription and for us to dispense it. In situations where a medication is needed urgently, particularly with drugs such as diabetes medicines, we will always prioritize these prescriptions and, if necessary, get our driver to make a special trip to deliver it. You are welcome to pop in to the pharmacy to chat to our manager to discuss your particular experience. Finally, we take this opportunity to thank you for your continued support. Yours sincerely, Rainbow Pharmacy
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Review titled Very friendly
Rated 5 stars out of 5
by David Pascoe - Posted on 28 November 2023
Great service, always remember my name each time I go in for my medication or if wife goes in for me the shop assistant always asked how I am etc. Will call me to see how I am getting as well when changing medication. Currently on 10 different types however they always make sure my meds are in Stock.
Visited November 2023
Review titled Rainbow Pharmacy
Replied on 19 January 2024
Dear Mr Pascoe, It would appear that our reply below on 8 December 2023 to your feedback of 28 November was not uploaded at the time. Dear Mr Pascoe, Thank you for taking the time to provide your feedback which has been shared with our pharmacy team. At a time when we are facing unprecedented levels of drug shortages and huge challenges sourcing some of the most common medicines, your acknowledgement of the dedication and commitment of our team is very much appreciated. It goes a long way to keep the team motivated. Many thanks once again. Yours sincerely Rainbow Pharmacy.
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Review titled Missing medicines
Rated 2 stars out of 5
by Anonymous - Posted on 21 February 2023
I am elderly/disabled but live in sheltered housing to which Rainbow deliver medicines. But twice in last 6 months one item has not been delivered - however no notification of missing medicines is given or what to do about it! As I try not to use the phone because of deafness this causes real issues!
Visited February 2023
Rainbow Pharmacy has not yet replied.
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Review titled Always great
Rated 5 stars out of 5
by David B - Posted on 16 December 2022
I moved to the Rainbow Pharmacy a couple of years ago from a local 'major chain of chemists' due to their chronic understaffing and consequent long delays. Without exception, I have always found Rainbow to be very good indeed and they could teach the 'major chain' a thing or to, to boot. I usually request my repeat prescriptions at least a week in advance and give them a quick call before collection. Works every time. I think folks should remember that this is a small local pharmacy which managed to keep its head above water all the way through Covid and - like the rest of the NHS - is still under immense pressure.
Visited December 2022
Rainbow Pharmacy has not yet replied.