Nu-Cross Chemist
8 HERMITAGE ROAD, HITCHIN, HERTFORDSHIRE, SG5 1BSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Bad customer service
Rated 1 star out of 5
by Alexandra - Posted on 12 August 2024
Very bad customer service: I didn't even had a change to ask about how long a prescription might take when the pharmacist cut me off telling me they haven't got the prescription my GP sunt it to them and I have been asked to come back in the morning whilist they reveived it within 5 min I called my GP and showed them the barcode. I don't mind waiting until this is been preppted cause in the past I used to came back în 15 20 min, the thing that made me feel the service is totally unprofessional is that she cut me off în the middle of the sentence and showed me the door basically whilist I was waiting with a toddler in pain and needed for that antibiotic asap. Not talking about the fact that I was left to wait to be served for 10 min whilist 3 people were staying behind the till. Totally unprofessional and a very bad customer service in the past also with a patronising attitude towards customers . I would strongly recommed a customer orietented trainig asap. Its not the first time I sau how they are treating customers and this time wasn"t even a queue. 3 of them sitting behind the till whist I was waiting with a 2 years old with fever and pain whitout even been told they are a bit busy and they will be with me în a few moments
Visited August 2024
Review titled Nu-Cross Chemist
Replied on 12 August 2024
Dear Alexandra, Thank you for taking the time to provide your feedback, I am sorry that you had this experience, I think there must have been. misunderstanding in that they must have thought it was perhaps a repeat prescription which takes three working days and them not realising that you had just visited the doctors for an acute prescription. I will be having a meeting and retrain them in how to deal with queries , occasionally the prescription is missed out by the doctor not hitting the 'send' button or other IT issues. Once I have had the opportunity of speaking with the relevant staff I will revery to you can you kindly send me your details via email to esomheadoffice@gmail.com Kind regards Vijay Mistry Superintendent Pharmacist
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Review titled Very poor and unprofessional service
Rated 1 star out of 5
by Mrs Y - Posted on 12 July 2024
Went in for my repeat on 11.07.24. The person who served me stated that she has printed the prescription and will take 10 to 15 min although I was the only one there at that time. There were three staff and a pharmacist. Suddenly there was an argument between two colleagues in front of me about who is going to do whose job and one stated “ that is not my job…” It was so unprofessional!! Then I was left there waiting for at least 15 minutes whilst other people who came in after me got their medications and then one of the two colleagues who had the argument earlier asked if I was waiting for my prescription and the person that served me earlier couldn’t be bothered that I have waited there for so long!! It is clear disregard of customer waiting for the medication whilst they deal with each others disagreement about their individual responsibilities. Due to this so unprofessional behaviour, I have decided to switch to another pharmacy.
Visited July 2024
Review titled Nu-Cross Chemist
Replied on 15 July 2024
Dear patient, Thank you for your feedback. Prescriptions waiting time can easily be 15 minutes, there may appear to be no other patients in the pharmacy, however they must already be dealing with other patients that may have just popped out or they could be dealing with complicated prescriptions. However the argument is not acceptable, I will be personally identifying these members of staff to discuss the incident. I can only apologise for the poor experience. Please accept my reassurance that this will not be happening again, I will be undertaking a meeting with the entire team which may well result in disciplinary action. If you can kindly email me directly with your contact details to esomheadoffice @gmail.com I will respond soon. Kind regards Vijay Mistry Superintendent Pharmacist
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Review titled Unorganised and unfriendly place
Rated 1 star out of 5
by Steven - Posted on 25 June 2024
The prescription was issued 8 days ago but the staff indicated "they received nothing yet".Waited for half an hour for an investigation, but once they confirmed they found it, there was another half-hour wait with no explanation. After questioning, they said it would be further wait for an hour, as the pharmacist was at lunch. Decided to pick it up the next day, but it still wasn't ready, had to wait for the pharmacist to review it and sign it. Many older people were waiting at the same time with similar issues, some were frustrated.
Visited June 2024
Nu-Cross Chemist has not yet replied.
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Review titled Failing
Rated 1 star out of 5
by Anonymous - Posted on 13 May 2024
Went for a pre-booked COVID booster. Was told booking was unnecessary then had to provide full details again. The vaccination area was untidy and litter strewn (have photo), and the manner of the vaccinator was sloppy and unprofessional. Won't be going there again.
Visited May 2024
Nu-Cross Chemist has not yet replied.
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Review titled Extremely disorganised
Rated 1 star out of 5
by Allan Bennett - Posted on 04 October 2023
Today my wife and I attended for pre-booked 10:15 and 10:20 COVID booster appointments. We found and joined a long queue of patients. After a while the phamacist asked who had a booking, and brought us and a few others to the front of the queue. When it was our turn the pharmacist was unable to find either my or my wife's details on his tablet despite the fact we had our confirmation text messages with the booking numbers, so could not give us the jabs. Now the NHS app will not allow us to re-book because today's appointments are on file.
Visited October 2023
Nu-Cross Chemist has not yet replied.
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Review titled Good practic
Rated 5 stars out of 5
by Lynette Slater & Roy Simmons - Posted on 21 September 2023
We have had very helpful & efficient service from New Cross Pharmacy in Hitchin. The staff are friendly & go out of their way to assist whenever they can. I would definitely highly recommend this pharmacy.
Visited September 2023
Nu-Cross Chemist has not yet replied.
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Review titled Friendly, Professional Service
Rated 5 stars out of 5
by Melissa Cavanagh - Posted on 06 July 2023
Wonderful, personal service. Friendly, knowledgeable staff. Pharmacist is happy to answer questions and provide guidance. Minimal wait time. Clean, tidy shop. Reasonably convenient location. Definitely recommend. Trustworthy. Competent.
Visited July 2023
Nu-Cross Chemist has not yet replied.
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Review titled Telephone contact
Rated 3 stars out of 5
by William Davis - Posted on 07 March 2023
Almost impossible to contact by telephone. Line always either engaged or not answered. Totally unacceptable service
Visited March 2023
Nu-Cross Chemist has not yet replied.
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Review titled Chronically understaffed
Rated 2 stars out of 5
by Anonymous - Posted on 11 March 2023
Lovely people but severely understaffed. Assistants there feel helpless. Impossible to call via phone. Have to wait in a long queue twice for prescription. Once to ask about it and then again to queue to collect it. I’d avoid to relieve the pressure on them.
Visited March 2023
Nu-Cross Chemist has not yet replied.
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Review titled Poor Record Keeping
Rated 1 star out of 5
by James Sheppard - Posted on 19 October 2022
I received my Covid Booster at this pharmacy on the 7th October. That was carried out relatively efficiently however I was not impressed by the fact that patient details were written up manually on paper. I did not receive a document indicating date of vaccination and type of vaccine used. At the time of writing my vaccination record in the Nhs app has not been updated although almost 2 weeks have passed. Consequently there is currently no record that I have received the booster vaccine at all. On the same day I received my seasonal Flu vaccine at another Hitchin pharmacy. That vaccination was recorded electronically at the time of vaccination and the Nhs app updated with a record of my vaccination immediately. I would say that the administration and Information Technology infrastructure at this pharmacy leaves a lot to be desired and could be significantly improved. I attempted to contact the pharmacy to discuss this. When I called in person the queues were so long that I gave up after 10 minutes. When I rang the 'phone was either engaged or answered and then the receiver put down immediately. It would seem that the pharmacy is attempting to deal with too many people with too few staff. Other pharmacies in Hitchin would appear not to have this problem.
Visited October 2022
Nu-Cross Chemist has not yet replied.