Morrisons Pharmacy
Dell Piece West, Lakesmere Road, Horndean, Hampshire, PO8 9FBContact details and opening times
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Reviews
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Review titled Refused to help
Rated 1 star out of 5
by Anonymous - Posted on 17 December 2023
My father has used this pharmacy for many years. His health has recently severely deteriorated and we were advised by the social care nurse, hospital staff and community nurses that his medication should now be issued ready sorted. I asked at the pharmacy today how we arrange this and was told they were no longer providing this service. I explained the severity of Dad's situation but was still refused and told to use a pharmacy over 10miles away. It is unlikely they will deliver to my dad. Appalling service.
Visited December 2023
Morrisons Pharmacy has not yet replied.
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Review titled What is wrong with your phone?
Rated 4 stars out of 5
by HNE - Posted on 28 October 2023
It is impossible to get through to the pharmacy by phone anymore. I use the right number, I double checked, I even went in once and asked one of the ladies behind the counter, whether the number is still correct and I was assured it was. My medication wasn’t there before I left to the continent. I returned now and wanted to make sure that my medication is there. I tried to phone again and it is ringing and ringing and ringing and no one is lifting the receiver. I checked online again. It is the right number. I used my mobile phone instead of the landline and tried that. Also not working. I’m so frustrated. I might have to go in now again to ask and if I’m lucky, my medication is there. If not, I have to repeat it next weekend . I don’t know what is wrong, I do that for many, many years and the problem started about one month ago that I can’t reach someone over the phone. Normally I’m really happy with the service I received there. But not being able to reach them by phone is a nightmare for me .
Visited October 2023
Review titled Morrisons Pharmacy
Replied on 02 November 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Refused to dispose of unneeded medication
Rated 1 star out of 5
by Graham - Posted on 17 October 2023
I took several pens of out of date insulin to be properly disposed of. The assistant refused to take them saying they did not take sharps. I explained that these were unused out of date pens which had no sharps attached. After speaking to the pharmacist she still refused to take them. This sort of behaviour by supposed professionals is why medications end up down the sinkcontaminating our environment. The assistant then mumbled something about giving me a phone number. At this point I left seeing no point in continuing talking.
Visited October 2023
Review titled Morrisons Pharmacy
Replied on 02 November 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Rude. Arrogant. Disorganised.
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
This pharmacy has deteriorated over the last 2 years to the point whereby it needs shutting and overhauling. There needs to be generally a more efficient system of checking off prescriptions and then finding the bag of drugs. It appears disorganisation is un helped by lack of room. This however is no excuse for the lack of staff training in every manner. You need someone to smile and say hello at the desk. To treat you as a customer with respect. To take you to one side if the conversation is more private. Not shout at you as you leave saying’ what was your medical exemption again?’ How about the front of house actually stops ambling around as if it is all a new experience? What if the pharmacist followed a dress code that did not involve jeans and a shirt that barely covers the stomach? This pharmacy has nothing to be proud of. You are meant to be in a caring profession- so listen do not tut. You are meant to be running a business so turn things round quicker. Just be nice!
Visited September 2023
Review titled Morrisons Pharmacy
Replied on 02 November 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Distressing and uncaring service.
Rated 1 star out of 5
by Teri Rebecca - Posted on 11 August 2023
I have used this pharmacy for the past 2 years and have never ever experienced what I have today. The First Lady was so unhelpful and unkind so I asked to speak to someone else who proceeded to laugh at me when I told her why I needed my medication- which is mental health reason. I spent the whole phone call crying, begging for my medication like I wasn’t a human being like these lady’s. I am still mortified by this service and I will never ever be stepping foot in Morrisons again let alone getting my needed medication from this pharmacy and I would highly suggest anyone that is thinking of using this service!!!
Visited August 2023
Review titled Morrisons Pharmacy
Replied on 02 November 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Slow and unprofessional customer service
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2023
The service is so slow you are given no information how long you might wait all you hear is your name being shouted due to you still waiting. When you eventually get to collect your prescription you are greeted with a comment about how expensive it will be. My heart sinks when I have to collect a prescription here and I try to avoid at all costs
Visited March 2023
Review titled Morrisons Pharmacy
Replied on 19 April 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Disgrace
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2023
Collecting a repeat for the last few months has been awful! Always say its not there! Last week i was told to take it to my doctors as they dont have the staff to take it! Today he said i need to take it to my GP them pick it up from there in 3 days! As he has no staff! Today i was told it wasnt there again! Phoned my GP who said it had been sent and they have 2 weeks in morrisons! Pharmacist refused to speak to my gp surgery, said 'no point' argued with me infront of other people queing saying i was in the wrong! Told me he did not care if i didnt have my medication, when i asked him to repeat what he just said, he said 'i dont care if u have no medication' phoned my GP again who he then spoke to. Then threw my phone back at me! Horrible horrible man who should not be in that line of work! He has a duty of care for peoples medication! Even my GP couldnt believe how wrong be was.
Visited January 2023
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Distressing and uncaring service
Rated 1 star out of 5
by Norma Kearney - Posted on 07 December 2022
Items on repeat prescription were not given, When questioned pharmacist said they did not have prescription…despite me having this medication for years! Eventually given 7 days of prescription despite needing 30 days. Attitude was uncaring and highly indifferent to my trying to discuss what was going on with prescription. Very distressing for me…especially as pharmacist seemed not to care and seemed to miss the point that a repeat prescription is a necessary part of a persons illness. Utterly disgusted. How can they be so uncaring and unhelpful regardinf a persons necessary medication.
Visited December 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Uncaring staff with little training
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
I have used this pharmacy for years and have watched it deteriorate over the past 3 years to the shambles it is now. From changing the way you order repeat prescriptions, no longer able to phone it through as they don’t answer the phone. They didn’t leave an answer phone message explaining this they just did not answer! To not checking repeat items and after ordering a week in advance items still not available. When challenged the staff really could not care less or don’t understand the problem and stand with a blank expression on their face. It seems that training is minimal and empathy non existent! Terrible pharmacy
Visited December 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us
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Review titled Never again
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
Kept me waiting 10 minutes to tell me they would not sell me non prescription medicine (that I have taken previously with no side effects) without a prescription. I will not be returning.
Visited November 2022
Review titled Morrisons Pharmacy
Replied on 22 March 2023
We are sorry to hear about your recent experience and would like to thank you for sharing this feedback with us. If you would like to discuss the incident in more detail, please contact our customer services team at https://your.morrisons.com/contact-us