Lowick Ltd
BRACKLEY MEDICAL CENTRE, WELLINGTON ROAD, BRACKLEY, NORTHAMPTONSHIRE, NN13 6QZContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Confidentiality
Rated 3 stars out of 5
by Karla - Posted on 05 September 2024
Staff are very friendly, very helpful, and I don't mind queueing because I know it's very busy. However, I do object to my prescription being said out loud for all to hear. I teach, so if a student or a student's parent was in the queue, they would know what meds I'm taking. It's one thing to say the first line of your address, but I really don't want to discuss out loud my medication. Often it's too late to say, "please would you mind...". I also feel terribly guilty mentioning it, but this happens regularly and I come away feeling awkward and embarrassed. Please can I ask that the staff be mindful of confidentiality at the counter, as it causes great embarrassment. Many thanks.
Visited September 2024
Lowick Ltd has not yet replied.
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Review titled Disrespectful To It's Customers
Rated 3 stars out of 5
by Anonymous - Posted on 12 September 2024
The staff used to be friendly and helpful in Lowick, but, unfortunately, not now. There was an older lady who was standing with a stick, queuing in front of me when I arrived. After 6 long minutes she was attended to, goodness knows how long she had been there in total. The thing is, there were 9, yes 9, people working in the pharmacy, with only one member of staff appearing to be looking after 3 other customers who were waiting. 1 staff member was lounging on one of the customers chairs, sticking prices on to goods to be sold, once she had put the goods on to the shelves she deigned to then help the older lady who now appeared very tired and uncomfortable having stood for so long. Could Lowick please explain why it treats its customers in such a low, disrespectful and uncaring way, as though they, the customers, don't matter, as if they are a nuisance? Also, why are there so many members of staff, all of which totally ignore the customers, actual people, who are there in the pharmacy waiting to be served? It is evident that the members of staff feel they are much more important than the customers waiting? Lowick please reply to this message? Thank you.
Visited September 2024
Lowick Ltd has not yet replied.
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Review titled Takes too long
Rated 1 star out of 5
by Leonie Evans - Posted on 08 April 2024
No matter what day or time they pharmacy is rammed with patients u able to be seen as only one person serving despite 8 people clearly working out back as you can see. Had to wait over 30 mins to ask a pharmacist a question …. Avoid avoid avoid
Visited April 2024
Lowick Ltd has not yet replied.
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Review titled Poorly managed
Rated 3 stars out of 5
by Anonymous - Posted on 19 June 2023
Staff are nice but have no urgency. No matter when or what time you go there is always a queue. What's going on!! There are people in the background, the machines dispensing just no one seems interested in responding. Went in at 1.30pm today the 19/06/23, queue of six no one serviced by 1.45 pm. Was on my lunch break so couldn't wait. While I'm writing this review I'd like to mention its stock availability, when waiting the week I go to pick up my prescription and invariably one of my repeats they don't have in stock surly stock should be replenished on its customers repeat demands. I understand lowick is the largest of 3 in Brackley and has the monopoly of the community but it really has to up its game.
Visited June 2023
Lowick Ltd has not yet replied.
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Review titled Super helpful, friendly and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Moved here after poor service at other pharmacies in town. Lowick are brilliant and only wish I'd moved to them sooner. Always friendly, helpful and super efficient. During a recent visit, they could not have been nicer, taking a moment to speak to my children and offer them a sticker whilst they patiently waited. Always listened to and advice is given in a friendly manner. If they don't have an item in stock, they take a pragmatic approach to help you get what you need, when you need it. Whether they're better resourced than other pharmacies or better trained, I don't know. But they should be used as a great example of how to serve the customer well.
Visited April 2023
Lowick Ltd has not yet replied.