Cooks Pharmacy
6 REPLINGHAM ROAD, SOUTHFIELDS, LONDON, SW18 5LSContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor customer service
Rated 1 star out of 5
by Amir - Posted on 03 September 2024
Bought x2 bottles of rubbing alcohol, only used x1, and returned to get a refund for the unopened/unused bottle (on the same day) and I was informed that there is a “no refund policy”, I informed that this bottle is not used or opened, but reply was still a resounding “no”, they need to display this policy in store (visibly), or get used to getting poor customer satisfaction score/reviews.
Visited September 2024
Cooks Pharmacy has not yet replied.
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Review titled Introduced plastic bags for dispensing medicine
Rated 2 stars out of 5
by Marina - Posted on 06 January 2023
Disappointed to find out that the Cooks Medipharmacy will now dispense medication in plastic bags instead of paper. An unexplainable decision - we are drowning in plastic waste, most businesses are moving away from plastic and the group decided to start using plastic bags! They assured me that it was recyclable if people brough it back to them. (And also one can drop them in supermarkets). But it is a poor excuse. Paper is so much easier to recycle - it can be collected at curb side - no need to take it anywhere. It can also be composted. Plastic bags are so much harder to recycle. We should not be adding plastic where it is not necessary - and here - where paper bags have been used for decades - it is definitely not necessary. I will be asking my GP to send my prescriptions to a different local pharmacy. It is very sad, I have been a client for years. Very disappointed.
Visited January 2023
Cooks Pharmacy has not yet replied.