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Cohens Chemist

UNIT 6, WESTBROOK SHOPPING CTRE, WARRINGTON, CHESHIRE, WA5 8UG

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Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Horrible service

    Rated 1 star out of 5

    by Anonymous - Posted on 12 September 2024

    Horrible service by blond old lady with glasses on. Thursday 12 September 2024. Was seeking advice, but that lady was very loud and indiscreet I was embarrassed about my situation and she did let everyone in the store aware. Very unprofessional and rude.

    Visited September 2024

    Report as unsuitable

    Review titled Cohens Chemist

    Replied on 13 September 2024

    Thank you for your feedback. I have investigated this with the pharmacy and we think you may have selected the incorrect pharmacy. After speaking to the manager she has confirmed that there is no staff member in the branch that is blonde or who wears glasses. I am very sorry that you had a bad experience with the staff member but am unable to assist any further with this as this isn't the correct pharmacy. Thank you Cohens Group

    Report as unsuitable

  2. Review titled Very slow

    Rated 2 stars out of 5

    by Anonymous - Posted on 29 March 2023

    As a new customer I downloaded their app, put in my prescription and waited 5 days ..... Nothing happened so I went in to the pharmacy to check. The prescription was still in a pile and not even looked at yet. I had to wait 30 minutes while they did it. Not impressed. One more try and if no good I'm off elsewhere.

    Visited February 2023

    Report as unsuitable

    Review titled Cohens Chemist

    Replied on 30 March 2023

    Thank you for leaving this feedback. We are very sorry to read of the issues you have experienced with this pharmacy it is not the level of service we would expect our customers to receive. Unfortunately the pharmacy is struggling with staff being off currently which has impacted the level of service and caused delays - we are working hard to rectify this and we hope the pharmacy will be back on track as soon as possible. Thank you for bringing this to our attention. The Cohens Group

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