Asda Pharmacy
KINGSWOOD RETAIL PARK, BUDE ROAD, KINGSTON UPON HULL, HU7 3DAContact details and opening times
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Reviews
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Review titled Terrible pharmacy - do not recommend
Rated 1 star out of 5
by Anonymous - Posted on 22 March 2024
Terrible pharmacy, do not recommend coming here. Normally a 15-20 minute wait to speak to the one staff member serving, then generally a 20 minute wait for prescriptions ordered days before. Today, even though the prescription was ordered over a week ago, there is an hour's wait for the prescription to be ready. Absolutely ridiculous. Terrible service. The pharmacist always seems to be on a break. Obviously need more pharmacists and more staff serving to deal with the backlog. Would not recommend this pharmacy to anyone. I have an exemption card however before I received it in the post, the person serving made me pay, I asked how to get a refund, she said it's just a standard receipt I'd need. I left, googled it and had to go back as she had to fill out a form as well! Surely she should have known this...
Visited March 2024
Asda Pharmacy has not yet replied.
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Review titled Shocking service, appalling customer service
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
We often have issues with this pharmacy mainly arising around the pharmacist being on break. Firstly it’s shocking to me that a pharmacy has to delay all requests for the return of the pharmacist, secondly the frequency of these breaks is beyond belief. It can’t be coincidence that every time we go to collect a prescription the pharmacist is “on break”. However what we experienced today was the reason for the review, we went for a prescription and was told the pharmacist was on break and to come back 30 minutes later, they took our name and told us it would be ready for us. Upon return the assistants told us that it was still not ready and then blatantly lied to us and told us they didn’t take our name, with some attitude aswell. Then told us it would be another 30 minutes. It obviously happened to other customers as they were also complaining about the lies surrounding their times. Luckily these prescriptions are not life or death but imagine if they were? Absolutely appalling experience from all aspects of the pharmacy. They obviously need retraining surrounding customer service. We will be trying our best to part ways with this pharmacy and will be advising anyone we know to avoid it and spare them this awkward experience and service that is meant to be compassionate and easy.
Visited January 2024
Asda Pharmacy has not yet replied.