Ahmeys Late Night Pharmacy
150 OXFORD ROAD, COWLEY, OXFORD, OX4 2EAContact details and opening times
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Review titled Awful service
Rated 1 star out of 5
by C chambers - Posted on 21 October 2023
If you arrive to collect medication without having received a text, staff say you should have waited but the texts never arrive, even after weeks. I've had multiple experiences of being told my prescription was already collected when it definitely has not. Yesterday I went to collect several family members' prescriptions, several weeks after the GP had sent them across, because we're having to order them well in advance to this pharmacy because they're never ready or are not in stock. First, staff told me that prescriptions have to be collected within thirty days of receipt and he would only give me six days' of treatment as I was 'late', instead of the full amount! I called my GP practice and the GP confirmed this was wrong. The pharmacy kept me waiting 40 minutes before telling me none of our prescriptions were ready. The pharmacist then said the first prescription had been collected and then accused me of lying about it not having been collected. I can see they're very busy, but the service was awful, disorganised, rude, and very unprofessional. Have asked GP to send prescriptions elsewhere in future and plan to make a formal complaint. Also, please note that website is out of date and they now close at 6 on weekdays and lunchtime on Saturdays.
Visited October 2023
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