Cumbria Northumberland Tyne and Wear NHS Foundation Trust
St. Nicholas Hospital, Jubilee Road, Gosforth, Newcastle upon Tyne, Tyne and Wear, NE3 3XTPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Cumbria Northumberland Tyne and Wear NHS Foundation Trust.
Reviews
-
Review titled An increasingly unacceptable level of care
by adly - Posted on 27 October 2022
I have been both a service user and carer of a service user of the Sunderland IRS service for some time. The level of care has never been great, ranging from dangerous to passable, which I mention to highlight that problems don’t stem from NHS struggles due to COVID-19, etc. but are much more long term.I’ve dealt with referrals being lost or not followed up, which remains an outstanding issue. This appears to be due to referrals going via existing care teams, who don't appear to do anything with it unless you’re constantly chasing or checking on progress. I fear for those without an advocate or unable to manage as I’ve no doubt their referrals would simply fall through the cracks.In the event you’re lucky enough to have a CPN, you at best have to deal with what appears to be an under qualified individual doing everything they can to help with limited resources, or at worst a rude and patronising individual whose only contribution in my experience to your health is to worsen it. Access to more qualified individuals, regardless of how complex your needs or history, occurs rarely if extremely lucky but generally simply doesn’t occur.My personal recent experience left me with the realisation this service, despite what individual staff members may claim, simply doesn’t seem to care, and the current NHS struggles are a convenient excuse. I’ve no doubt some staff members are doing their utmost in difficult circumstances, but it’s clear patients have become a dismissible number for most. My view is that certain long-term staff members continue to have pre-existing attitudes and lack of caring. The goal is to get you to go anywhere else and to avoid providing any care if at all possible.Fortunately, I’m currently robust enough to deal with this and to help the person I care for, with difficulty. However, I am extremely concerned for those unable to do this and frankly should I have any further difficulties would see no point in reaching out to this service in a crisis. Unfortunately, I also see no potential improvement in the future, which is extremely disappointing.
Visited October 2022
Provided by Care opinion
Review titled Cumbria Northumberland Tyne and Wear NHS Foundation Trust
Replied on 22 February 2024
This experience has been responded to via direct contact with the Trust. Should you wish to discuss further please contact poy@cntw.nhs.uk
-
Review titled Crisis Team Cause a Crisis!!
Rated 2 stars out of 5
by Dean - Posted on 15 September 2022
Had a mental health nurse call me back on 13/09/2022 at aprox 16:50 (my mobile ending 706) because I was having a mental health crisis and feeling suicidal! The nurse was awful, uncaring and very patronizing with me. It felt as if she wanted an argument with me and all I wanted was help with my issue. It was very lucky that my sister rang me not long after otherwise god knows what would of happened? Someone seriously needs to be looking into this service because some of the people working in the service are a disgrace to their profession!
Visited September 2022
Review titled Cumbria Northumberland Tyne and Wear NHS Foundation Trust
Replied on 27 September 2022
Thank you for taking the time to feed back your experience Dean. We are sorry you did not feel supported by your contact with our crisis service. We have a number of crisis services across the Trust and cant pinpoint which one so have made the decision to share your feedback with all of our crisis services. We are always looking to improve the experience of people when they access our services and your feedback will support that improvement. We would also support you to to make a complaint given the nature of your comments. The team can be contacted by the following: If you feel you need to make a complaint or comment to the Trust, you can do so: By post Complaints Department St. Nicholas Hospital Gosforth Newcastle upon Tyne NE3 3XT By email complaints@cntw.nhs.uk By phone Call us on 0191 245 6672 Many thanks Paul - Feedback and Outcomes Lead