Barnet, Enfield and Haringey Mental Health NHS Trust
Trust Headquarters, Orchard House, St Ann's Hospital, St Ann's Road, London, N15 3THPatient ratings and reviews
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Reviews
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Review titled Horrible service
Rated 1 star out of 5
by Bennamin - Posted on 30 March 2024
I was in bad feel and I called to getting help, but when they was answering phone they was cutting straight away and after few times when they responded I explained them she got angry.
Visited March 2024
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
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Review titled Transformative
Rated 5 stars out of 5
by Harriet Albert - Posted on 17 February 2024
My son received counselling from CAHMS from a highly skilled clinical psychologist. The experience has been transformative for us as a family. For the first time we felt understood as parents and we were given the insight into how to understand our son and see through the challenging behaviours to what he was really trying to communicate underneath. We learned how to handle emotional crisis moments in ways that felt to us revolutionary. We have been on a long journey of change. We could not have gone on this journery without the empathic understanding we received from our psycologist. We got highly specialised help that we really needed. We were at crisis point and I do not think it is too dramatic to say that the counselling we received as a family saved us. It has given our son ways forward so he can manage intense emotions safely. Our overwhelming feeling is one of deep gratitude for the service CAHMS (Baytree House, Enfield) provided for us from August 2023 to Feb 2024. Thank you.
Visited January 2024
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
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Review titled Shockingly terrible (lack of) mental health care
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
Will call you out of nowhere from No Caller ID without leaving a voicemail and then discharge you because you didn't engage with the service (when you didn't even know they'd rang), will patronise you during assessments, will raise their voice at you if you ask any questions, will refuse to listen to you. Trust me, this whole dialog+ "putting patients in control of their treatment" thing is an absolute lie, you won't once be asked for your input or opinion on your condition or your treatment. You will be constantly spoken down to, shouted at, sighed at, and ignored (seriously good luck trying to get into contact with these people, no one answers the phone or emails and if they do they're unhelpful and rude, but god forbid you miss a caller ID withheld phone call, you'll be discharged). This was all my experience with Barnet North Core team, it has made me more unwell and stressed. It's a shame mental health care is a postcode lottery, and if you live in Barnet, you've lost.
Visited June 2023
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
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Review titled Shocking lack of care and unreachable by telephone
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
My daughter was referred to a link worker in the Barnet Mental Health West team. The worker called her out of the blue but my daughter could not talk as she was about to go into a Zoom meeting for work. The link worker arranged to call her the very next day. That was 13 days ago. Shocking. We have both tried repeatedly to contact said worker but amazingly, their lines are never answered and do not even have the facility to leave a message. The service's main switchboard operator gave me the wrong number (for a clinic) and said he could not send an email. My daughter is really struggling - hence the referral - and the lack of compassion and professionalism is exacerbating the feeling of being alone.
Visited May 2023
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.
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Review titled Devastating experience
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Referred by GP several years back and since then I've gone from monthly panci attack to weekly panic attack to daily thanks to them. The crisis team do nothing if you have a crisis they simply say are you feeling sucidual if you say yes the will call an ambulance to take you to A& E if you say no but I need help it's end of conversation. I reached out to them numerous times and you have only one option given they can call an ambulance to go to A & E and if not you are to get off the line. I stopped even bothering to ring after I explained I needed to talk as panic attacks were getting worse to which they asked for my address I refused to give them it as I didn't want to go to A & E and I heard one say loudly to the other staff member "This person on phone wants help and won't even give her address and another member muttering or laughing either way it was extremely rude. I had counselling with them well a few and I'm not even going into that nightmare but I escaped from there and tried to contact a charity for actual help but by this time due to being traumatized by this place I was told I the charity couldn't help me as my score for both anxiety and depression was unbelievably high and wrote a letter to my GP recommending I be referred to the complex care team that's how bad this place left me but then I started avoiding GP because I realized they will probably refer me back to this place as it's local. I called NHS and they put me through to them so I just said I'm fine and hung up another crisis team somewhere else I didn't realize was connected to them as different area and she was lovely so I finally after years of being absolutely traumatized by them did finally get to talk to one single person that was great and told me to explain to my GP what I'd told her so I don't get referred back to them. I'm now up at 1.43am and after another panic attack so worried that if my GP can't find somewhere else other than this place I will not get the help I've needed for years as I'd never deal with them again.
Visited February 2023
Barnet, Enfield and Haringey Mental Health NHS Trust has not yet replied.