Avon and Wiltshire Mental Health Partnership NHS Trust
Bath NHS House, Newbridge Hill, Bath, Avon, BA1 3QEPatient ratings and reviews
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Reviews
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Review titled Late phone calls.
Rated 2 stars out of 5
by Anonymous - Posted on 20 June 2024
This was meant to be my first appointment with AWP after being rejected by TAHMS and referred by my doctor, the primary liaison team were supposed to be calling me but it is currently 30 minutes after the appointment was scheduled, I have a house inspection at 2 and I could not be waiting around for their phone call. It’s a shame that even when you wait on the waiting list for this service for weeks, you still have to sit and wait anxiously for a phone call. They are supposed to help with mental health! Not make it fire up.
Visited June 2024
Avon and Wiltshire Mental Health Partnership NHS Trust has not yet replied.
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Review titled Not Fit For Purpose
by Paul Jeffery - Posted on 03 May 2024
I've been waiting over 12 months for mental health treatments, in that time I've had zero support or care offered by the mental health team, I have been told on numerous occasions they don't offer primary care! They are a signposting service yet don't have a service to refer me too. Instead they've discharged patient twice, leaving me to seek assistance from my GP! I find it absolutely shocking that a mental health provider doesn't offer any services and will discharge someone without any care or anyone/anywhere to go when in crisis. It highlights the question, what is all that NHS money actually be spent on, because from my perspective it's just being wasted on staff who don’t do anything, quite literally as well.
Visited May 2024
Avon and Wiltshire Mental Health Partnership NHS Trust has not yet replied.
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Review titled Horrific
Rated 1 star out of 5
by Katie - Posted on 24 November 2023
AWP talking therapies is an absolute joke. Referred by my GP and told by therapies team I could be waiting up to 8 months to receive any treatment (with a minimum wait of 4 months). I had to seek treatment elsewhere even though I can’t afford it. If you dare seek treatment elsewhere whilst you are waiting they remove you from their waitlist. Not only do different team members give you conflicting information, they are patronising too. You either wait for months and risk your mental health getting worse, or you are forced to go private and pay even if you can’t afford it. Absolutely disgraceful service, no concern for your mental health at all.
Visited November 2023
Review titled Avon and Wiltshire Mental Health Partnership NHS Trust
Replied on 18 January 2024
Hi there, I hope that you received my response on NHS.uk
Provided by Care opinion
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Review titled No care in emergency
Rated 1 star out of 5
by Paul Jeffery - Posted on 08 September 2023
After waiting eagerly for the outcome of my MDT and treatment plan I’ve been left in an emotional crisis with no answers over when I will get any help. I’ve not seen a doctor or spoken with anyone and you’ve diagnosed me from a telephone conversation that happened weeks ago. I am hugely upset that as an Autistic patient only parts of my needs were considered and the rest ignored. My previous review has conveniently been removed but my comments on that review still stand
Visited September 2023
Review titled Avon and Wiltshire Mental Health Partnership NHS Trust
Replied on 20 September 2023
Dear Mr J I am really sorry to read that you have not received the support you need. From your response it is not clear which team you spoke with and we would like to be able to follow this up for you. We would be grateful if you would contact the PALS team to share more details of your contact and they will be pleased to help and advise you. They can be reached at awp.pals@nhs.net or by telephone at 0800 073 1778 or 01225 362900 with best wishes, Jo Collins, DH of Patient and Carer Experience
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Review titled Ring them now if you think you need to
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
I just wanted to say, I've spoken to many many professionals over the years and the person I spoke to today was extraordinary. They listened and then took time to inform me with great knowledge, care and understanding, what they knew. If this person is reflective of the service as a whole then it gives me no small amount of hope going forward. It took a little while to get through - which is to be expected - but if you're on the line - hold on - you just might get the person I spoke to and everything will be alright.
Visited July 2023
Review titled Avon and Wiltshire Mental Health Partnership NHS Trust
Replied on 18 July 2023
Dear Patient, thank you so much for leaving this review, it means a lot to staff to receive positive feedback. I am really pleased you felt listened to and cared for in your conversation and I hope writing about your experience will give others the confidence to reach out too. best wishes Jo Collins, DHoF Patient and Carer Experience, AWP
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Review titled Outstanding support and dedication
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
The support that our family has had from the crisis team has been outstanding. They are always available and have helped us feel we are not alone in the very traumatic experience of caring for one of our family members who has serious mental health issues. They recognised the fragility of the situation for the family as a whole and are supporting us to prevent that fracturing and to give our loved one the professional help she needs. With the current economic crisis I feared that we would not get help. As ever, the fact that it has been so brilliant is downto the people involved.
Visited October 2022
Review titled Avon and Wiltshire Mental Health Partnership NHS Trust
Replied on 02 November 2022
Thank you so much for taking the time to leave this feedback, we will ensure that it is shared with the service. We are really pleased to see that you were cared for as a family and we will also share this with our carer group as an example of where this has made a difference to you all. We do wish your loved one all the best in her recovery.
Provided by Care opinion