Westcliffe Health Innovations Ltd
Westcliffe Medical Centre, Westcliffe Road, Shipley, West Yorkshire, BD18 3EEPatient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Steve - Posted on 29 August 2024
This is my first time as a patient (endosopy) but have taken my father numerous times and the people, place and service have been lovely
Visited August 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 03 September 2024
Thank you so much for taking the time to comment on our service. We re so pleased to have provided a good experience.
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Review titled Difficult, awkward and argumentative
Rated 2 stars out of 5
by Anonymous - Posted on 15 August 2024
This used to be a great service but is now staffed (at the front end, at least) by people that should not be working in a healthcare setting. I was steamrollered into accepting them for the provision and now I have to wait again for an appointment at an NHS trust hospital because they didn't listen and continue to not listen. My questions were ignored and the referring consultant's request has been ignored.
Visited August 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 19 August 2024
We are really sorry if you have had a poor experience of our service. This is not what we want for you or any patient. Without knowing your details we are unable to look into what wrong to ensure this does not happen again. If you could please contact us to let us know who you are we can then investigate. Thank you. Julie Winterbottom, Director of HR, Finance & Performance.
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Review titled Amazing
Rated 5 stars out of 5
by Jodie - Posted on 14 June 2024
I was referred for a endoscopy after stomach issues by my GP, all the staff were amazing, they really calmed my nerves and answered any questions I had, the procedure was over in 5 mins and I never felt a thing, such lovely members of staff everyone of them
Visited June 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 19 June 2024
Dear Jodie Thank you so much for taking the time to feedback to us. We are delighted that you had a good experience of our service. This will be fedback to staff.
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Review titled Kind and reassuring treatment
Rated 5 stars out of 5
by Western - Posted on 26 May 2024
I attended the centre as I was fast tracked for an endoscopy. The staff were kind and polite from the very first phone call. I had a short wait for my procedure but this was understandable because the centre was very busy. Once I was seen the nurses and the consultant were excellent. I was rather nervous but everybody I met explained everything well in a reassuring way. The procedure went well and I was even given tea and biscuits in recovery. Thank you for helping with my nerves and treating me with such skill, care and respect.
Visited May 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 28 May 2024
Dear Patient Thank you very much for taking the time to provide such positive feedback. This means a lot to us and our staff. We are pleased that we got everything right for you. Your feedback will be passed to staff.
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Review titled Excellent Clinic
Rated 4 stars out of 5
by Dennis - Posted on 10 April 2024
Had a small plastic surgery procedure that has been waiting to be carried out by my GP or hospital for two years. This morning the procedure was explained by the surgeon before being carried out and all was completed in 45min with excellent efficiency. Thank you to all staff involved.
Visited April 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 07 May 2024
Dear Dennis Thank you for your feedback. We are pleased that you had such a positive experience. Your comments will be fed back to our staff. It will mean a lot to them.
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
It may have the shortest queue for ENT but they lose you in the system then are completely unable to return your calls when they promise they will. 5 months, no follow up appointment issued and nobody has returned my 3 phone calls. Would have been better waiting longer for an appointment elsewhere. I may have been seen by now.
Visited January 2024
Review titled Westcliffe Health Innovations Ltd
Replied on 11 January 2024
We are sorry to hear of your experience of this service and thank you for taking the time to raise the matter. There are 2 ENT service providers based at the Eccleshill site, next door to each other. So firstly we need to confirm exactly which service you have attended then this matter can be fully investigated. If you are able to contact us with your name we can then look into exactly what has gone wrong and provide a more detailed response. If you could please email your name to westliffe.hi@nhs.net and mark the email for the attention of Julie Winterbottom. Thank you.
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Review titled Impressive service
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
Went along with my son for his appointment. The appointments he had were all on time and fantastic consultants and support staff who were very thorough and explained everything very well and down to earth!
Visited October 2023
Review titled Westcliffe Health Innovations Ltd
Replied on 21 November 2023
Thank you so much for taking the time to leave us a positive review. This is really appreciated by our team, who aim to provide that exact patient experience.