Taurus Healthcare Ltd
Suite 1, Berrows Business Centre, Bath Street, Hereford, Herefordshire, HR1 2HEPatient ratings and reviews
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Reviews
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Review titled Great service
Rated 4 stars out of 5
by Anonymous - Posted on 09 April 2024
Following a call to 111 I received a call back from a GP within the hour. The GP requested I attend Hereford Medical Group with a urine sample. I was seen promptly on my arrival and issued with antibiotics.The longest delay was actually at the pharmacy waiting for my medication.
Visited April 2024
Review titled Taurus Healthcare Ltd
Replied on 29 April 2024
Thank you for your feedback. It is always good to hear positive reviews and we are glad to hear that you had a positive experience when utilising our services. Best wishes.
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Review titled NOT GOOD SERVICE
Rated 1 star out of 5
by Ashley Dennis James Skyrme - Posted on 12 March 2024
i meant to have a phone appointment today they rang me i answered the phone then 1 second they decided to hang up on me for no reason at all but they kept ringing me and i answered again then hanged up on me again what a waste of time these people are
Visited March 2024
Review titled Taurus Healthcare Ltd
Replied on 15 March 2024
Thank you for taking the time to share your experience. We are very sorry to read that there were challenges with the phones when you were contacted regarding an appointment. Please would you email our Quality team via quality.taurus@nhs.net or telephone 01432 270636 so that we can address your concerns and understand any improvement that we can make for you and individuals in the future.
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Review titled Disgraceful service
Rated 1 star out of 5
by Donald Michael Bell - Posted on 29 December 2023
I was unable to have a face to face appointment with a doctor in Ledbury, instead getting a telephone consultation with Taurus. I had, and still have painfully disturbed sleep and shoulder pain. Over the phone I was asked to perform various movements of my arm which without a Zoom call I could not be sure I was carrying out correctly. The net result was that I was diagnosed with arthritis and despite very rarely taking pain killers in my life, I was prescribed 112 Codeine pills. Is this appropriate? or am I just being turned into an opiod addict. I am nearly 75, have only rarely troubled GP services with serious matters. How old do I have to be to get a face to face appointment with a GP. ?
Visited June 2023
Review titled Taurus Healthcare Ltd
Replied on 08 January 2024
Thank you for taking the time to share your experience. We are very sorry to hear that you were dissatisfied with the services you received from us. Please would you email our Quality team via quality.taurus@nhs.net or telephone 01432 270636 so that we can address your concerns and understand any improvement that we can make for you and individuals in the future.