Sirona Care & Health
Kingswood Civic Centre, High Street, Kingswood, Bristol, Avon, BS15 9TRPatient ratings and reviews
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Reviews
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Review titled The District Nurse Team is in disarray
Rated 1 star out of 5
by Ruth Campbell - Posted on 14 September 2022
My husband is having end-of-life treatment, supported by Sirona District Nurses (North Bristol). At every stage of supposed treatment, from assessment to visits we have been let down. The purpose of the support was explained in various, conflicting ways. Paperwork was incomplete and late, though eventually it was completed. Visits did not materialise as the time promised, often with no further information available. Three visits did occur, each of which entailed a different treatment and recommendation from each Nurse. Other times the Nurse 'could not find the address' (which gets regular deliveries from all other contractors). The phone system is irregular and misleading. Since the District Nurse team is the sole conduit for other services (eg medical equipment, medications) the failure to provide even a skeleton service in a coherent way is shortening my husband's life even more, and more uncomfortably.
Visited September 2022
Review titled Sirona Care & Health
Replied on 27 September 2022
Dear Ruth, We were really sorry to hear about your experience and thank you for taking the time to feedback. We have shared your comments with our service and asked senior team leads to contact you personally so we can address the issues you have raised. If you have any queries please do contact our Customer Care team on sirona.customercare@nhs.net or call 0300 124 5400. With best wishes Wendy Wendy Best Head of Communications
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Review titled Wonderful staff
Rated 5 stars out of 5
by Elaine - Posted on 09 November 2022
Sirona nurses provided a very high standard of end-of-life care to my mum. All the nurses were caring, compassionate, patient and good humoured. As well as caring for mum, they were happy to spend time supporting our family by explaining how to help mum and what to expect. The only bad bit about our experience was the telephone line. A couple of nights when we really needed to talk to someone, we were unable to get through. This was very distressing!
Visited September 2022
Sirona Care & Health has not yet replied.