Psychiatry-UK
Trewalder Chapel, Trewalder, Cornwall, PL33 9ETPatient ratings and reviews
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Reviews
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Review titled Awful.
Rated 1 star out of 5
by Mrs hannah Taylor - Posted on 26 February 2024
My husband was discharged from the service without warning on Friday. My husband with previous mental health breakdowns and who is a carer for myself with disabilities. We have kids we have jobs and now after a few months of him feeling clarity it has been ripped from us. They upheld the decision, leaving us with the prospect of starting the two year process again. I'm due major surgery in a week (hysterectomy) and my husband has lost the one thing that helps him cope. It's a disgrace expecting people being diagnosed with executive dysfunction to comply with unclear policies with zero support. Had I seen these reviews first I would have run a mile. Disgrace.
Visited February 2024
Review titled Psychiatry-UK
Replied on 15 March 2024
Dear Patient Thank you for sharing your feedback with Psychiatry UK via our NHS review area. We are genuinely sorry to learn of the distress your husband’s discharge has caused to both him and your wider family. Unfortunately we have to operate a strict discharge policy, which may be activated if patients are not engaging regularly with our service. We are, however, continuously working to improve the communications we send out to ensure: (a) that our policies are clear to patients engaging with our service and (b) to send out notifications to patients that they may be discharged if they have not responded to messages. Our patient experience is paramount and we value all feedback provided to inform the continuous improvement of our service, making small, incremental changes as and when required. Kind regards Psychiatry UK
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
My son was referred by GP for an ADHD assessment, he was so relieved after a long wait to get to the top of the waiting list. However he was abruptly discharged as they said he did not fill in the required forms, which was untrue as he took ages to fill in, which is a real chore for someone with ADHD to do. I don’t know what is going on with this company but something is seriously wrong.
Visited February 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Hello We’re very sorry to hear about your son’s experience and truly appreciate you taking the time to share your feedback. We understand how important this issue is and want to address it properly. While we can’t investigate individual cases through this platform, we are committed to looking into any errors that may have occurred. If your son’s discharge was a result of a mistake on our part, we would like the opportunity to make things right. Please contact our dedicated Patient Safety Team at experience@psychiatry-uk.com, and we will thoroughly review the situation. Thank you again for bringing this to our attention. We are here to help and ensure that your concerns are resolved. Kind Regards Psychiatry UK
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Review titled No response
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2024
I've been waiting for a doctor to review my blood pressure results for over 2 months now. I am awaiting titration, and my GP has sent across my results via email, and I have also uploaded these to the portal. I have also tried to contact support through the portal, and there has been zero response. The phone number as posted on your contact us page, returns call failed.
Visited February 2024
Review titled Psychiatry-UK
Replied on 15 March 2024
Dear Patient Thank you for sharing your experience of our service and we sincerely apologise that you have been waiting so long for your blood pressure results to be reviewed. We are also concerned to learn that your call to our customer service team failed. While we are unable to address individual cases through public reviews, we would encourage you to please reach out to our dedicated Patient Safety Team at experience@psychiatry-uk.com. They will be able to look into your case and understand the specific issues you’ve encountered. We understand the importance of continuous improvement and are dedicated to enhancing our services based on the feedback of our patients. Kind regards Psychiatry UK
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Review titled Terrible communication Titration only
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Assesment and diagnosis proces were a lot faster than I expected and the psychologist was great I cannot fault anything from that. Titration on the other hand is awful. First off, they expect you to remember and order your medication with 7 days notice, which is crazy for a service provided to people with trouble in executive functioning and memory but thats not the point. After finally getting you on the right dose and you feel like you are winning life, they abandon you in times of crisis. Due to the shortages of medication (not their fault) I was suddenly without over night. When you take the medication it replaces the very little dopamine people with ADHD have so your brain stops producing it altogether. When you stop taking it abruptly you suffer withdrawals and dangerously low levels of neurotransmitters which can lead to, in certain circumstances, suicidality, depression and aggression. Nobody told me to ration the doses I had left, nobody told me how badly this would effect me. Nobody even contacted me after numerous notes on the portal and 3 emails to the customer care team. I got sent one note from a therapist with a link to an adhd website and the crisis team contact details. Which was not helpful at all, when all I was asking for was an update. I have today had a notification that my medication is on the way however, I have still not had any contact at all from the titration team. I do not know if it is safe to go straight back onto the dose I was on previously as I have now been off them for a while. I will be contacting my own GP to discuss this, as it seems pointless trying to get through to somebody at a service that is literally dedicated to it. Make that make sense. Communication goes a long way, if you are looking for it here, think again.
Visited February 2024
Review titled Psychiatry-UK
Replied on 18 February 2024
Dear Patient Thank you for your review, detailing the problems you have experienced during your titration. I am really sorry to hear that you have felt abandoned during the medication shortage. Unfortunately this review site is managed by Psychiatry-UK’s Communications Team, and we do not have clinical training to be able to give any type of advice. We are also not permitted to look into individual patient cases due to GDPR restrictions. Your review is concerning and we do not want to leave you feeling unsupported. Could I encourage you to please contact our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to discuss these issues with you in more depth and find the appropriate people to give you the advice you need and help you move forward.
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Review titled Finding excuses to discharge me back without seeing me
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2024
Been on waiting list for two years for adhd keep getting emails apologizing . Now I get one saying if I don’t log in they might discharge me back to GP. So it’s an excuse to remove you because they have too many patients. Can’t log in and can’t speak to an agent so they’ll refer me back to GP through no fault of my own. I know ADHD isn’t a major diagnosis but I know someone else who was just diagnosed by their GP without a specialist. I really hope the NHS is not paying for them to discharge me back without being seen.
Visited January 2024
Review titled Psychiatry-UK
Replied on 08 August 2024
Dear Patient We are sorry to hear about your frustrations with logging into your portal. This is a technical issue, please visit our "Contact Us" page on our website. Under "Other Enquiry," click the link for Technical Support. They will assist you in resolving your portal login issues. Alternatively, if you need further assistance, you can reach out to our dedicated patient safety team at experience@psychiatry-uk.com. Thank you for bringing this to our attention. Kind regards, Psychiatry UK
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Review titled Left with no support following diagnosis
Rated 2 stars out of 5
by Anonymous - Posted on 26 March 2024
My 18 year old son received an ADHD diagnosis via Psychiatry-UK in September 2023 after a reasonably short wait time - all good so far. However, after the diagnosis he was not offered any support whatsoever, not even sign-posting to support groups/websites etc, nothing at all. Then he started on titration ... it took a while to get a blood pressure monitor and his first prescription, lots of chasing up required, but he did eventually get going with the first lot of meds. Unfortunately, these meds did not suit him and he was advised to stop. But now of course, due to the lack of availability of meds, he is left with no meds, which I realise is not the fault of Psychiatry-UK, but what I find really frustrating is that they have left the responsibility for chasing up the titration with him, asking him to contact them every few weeks for an update. He has ADHD! This is exactly the sort of thing he struggles with! Surely they should be checking in with him regularly to see how he is, updating him about the availability of the meds he needs, not expecting him to chase them. And don't get me started on the massively lengthy emails they have sent him with so much information that he is expected to digest, understand and comply with various deadlines or be discharged - the only way he has been able to manage all this is because I help him. How people without support manage all this information is beyond me. How ironic that they diagnose people with ADHD and them immediately take none of this into account when communicating/supporting the patients after diagnosis. Not in the least bit inclusive, or even kind actually.
Visited January 2024
Review titled Psychiatry-UK
Replied on 13 August 2024
Hello We are truly sorry to hear about the frustrations you've experienced with your son's care. We understand how challenging and stressful this situation must be. The high demand for assessments nationwide has indeed created some delays, and we are working closely with the NHS to address these issues and improve our service. Your detailed feedback has been invaluable and has been shared with our team to help us better understand and address the concerns raised. We genuinely appreciate your review and understanding as we work hard to support our patients and improve our processes. While some factors are beyond our control, we are committed to making meaningful changes to enhance our service. Thank you again for your feedback. Kind regards, Psychiatry UK
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Review titled Great assessment but completely ignored my case since
Rated 2 stars out of 5
by Jordan - Posted on 13 February 2024
Hi there This is for assessment that was completed in November 2021, that's how long I have been waiting for medication pulling my hair out. At first it was an amazing experience from the referral to the diagnostic assessment, and my specialist really helped me. The letter to my gp was sent quickly and I was referred to cardiology services, I took the ecg and everything was fine. I was sent out my blood pressure monitoring machine and then from that point on have had no communication. My gp has had no communication and i come to find out that i have been removed from the service and now need to go back to my gp to then be re referred and then go through titration from beginning to finish before the wait for the medication shortage begins, It's been such a difficult time and i just want some support. A crisis line is not the same as having the medication needed to help rewire my brain.
Visited January 2024
Review titled Psychiatry-UK
Replied on 18 February 2024
Dear Patient Thank you for leaving a review. I completely understand the frustration you are feeling at having to seek a new referral from your GP and go through the titration process again. Without looking into your individual case it is impossible to explain the reasons for being discharged from our service. However, understandably, you need to move forward as quickly as possible and feel supported during this waiting period. Could I please encourage you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will be able to look into your case and assist you in finding out why you have been discharged.
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Review titled Major communication problems
Rated 3 stars out of 5
by Anonymous - Posted on 29 January 2024
Assessment process was good and thorough. Titration was awful though - incorrect dose of meds being sent, not getting replies for ages meaning prescriptions are late - this isn't to do with medication shortages but delays due to no one responding. Now I'm waiting to be transferred to shared care through the GP, was told P-uk would still do my prescriptions until I've been handed over but the customer service team take so long to respond and I can't get my prescriptions sorted. Not happy.
Visited January 2024
Review titled Psychiatry-UK
Replied on 18 February 2024
Dear Patient Thank you for taking the time to leave a review. All patient feedback, good or bad, is invaluable to us in helping us to unravel any issues and make positive changes to our service. We are pleased to learn that your assessment process has been positive, but understand that you have encountered some problems during your titration, and are not receiving timely responses to your communications. This review site is managed by our Communications Team and we are not permitted to look into patient cases to protect personal data. Could I please ask you to contact our Patient Experience Team at: experience@psychiatry-uk.com. They will get in touch with you to discuss the problems you are experiencing and get the advice you need to be able to move forward.
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Review titled Fails at every step
Rated 1 star out of 5
by Natalie - Posted on 22 August 2024
14 month wait for assessment, psychiatrist was good but the roulette of getting one who is happy to provide medication seems unfair and unless it is offered to all patients, it shouldn’t be allowed. I am still waiting for titration even though I as previously diagnosed in 2018. Advised 7 month wait which has now changed to 10 months, messages left on the portal go unanswered for weeks, currently 7 weeks since I contacted the titration team and still waiting. There is no care or consideration for the patients, they have clearly taken on too many patients and can’t support for them effectively. I would advise against choosing this service at all costs.
Visited January 2024
Review titled Psychiatry-UK
Replied on 03 September 2024
Dear Natalie, Thank you for your feedback and for taking the time to share your review. Unfortunately, we are unable to address individual cases on this platform. However, we would like to investigate this further and assist you with the concerns you've raised. Please reach out to our dedicated Patient safety Team at experience@psychiatry-uk.com Thank you again. Kind regards, Psychiatry UK
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Review titled Conflicting feelings on the service due to neglect
Rated 4 stars out of 5
by Anonymous - Posted on 17 December 2023
I’ve been back and forth with my opinion of psychiatry uk, whilst the service has been okay there are a lot of negatives, for someone with adhd to sit and write forms for multiple hours or remember to attend consultations or remember to check the portal, I can’t say that it’s an inclusive service however my largest qualm is the lack of responsibility, I’m hitting week 3 of no medication because of administrative neglect. My medication isn’t on the shortage list at the moment but because of the lack of communication between my gp and this service, I’ve been left to suffer as a full time worker and student without medication. I only got this far (working and studying) because I was medicated. Now I’m sat here waiting and praying that my medication shows up so I can actually work and studying over the Christmas period without getting disciplined at work for something that isn’t my fault. I had to get involved and be a middle man between my gp and this service just to get my medication sorted when I was assured that wouldn’t ever happen. Overall I haven’t had a bad experience here but for my first bad experience to be something so impactful to my daily life is just horrendous. I would recommend this service but only to those who have the support or ability to be prepared to advocate for themselves when the time comes.
Visited December 2023
Review titled Psychiatry-UK
Replied on 30 December 2023
Dear Patient Thank you for taking the time to leave a review. We are really sorry to hear that you have had issues with our service. You have made several points and I will try to look at these in order. Firstly, the pre-assessment questionnaires. We pride ourselves on being a neurodiverse-friendly organisation and are very aware that some of our patients struggle with our forms. We have undertaken a recent project to make these as user-friendly as possible, but they remain an essential part of our diagnostic process, helping your consultant to form an accurate picture of the struggles you have experienced, both as a child and an adult. We are also working on notification systems to alert patients to upcoming appointment dates and new portal notes posted by our admin and titration teams. Regarding the problems you have experienced during titration, our stocks, like other providers', have been badly affected by the national medication shortages. You have described having to liaise between P-UK and your GP. It is difficult to get a full picture from your review of what has caused this breakdown in communication. However, our Patient Experience Team would be happy to schedule a call to discuss these issues and see how they can help you move forward. If you feel this would be beneficial, please contact the team at: experience@psychiatry-uk.com. Many thanks The Psychiatry-UK Team