Omnes Healthcare Ltd
Unit 133, Metal Box Factory Business Centre, 30 Great Guildford Street, London, SE1 0HSPatient ratings and reviews
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Review titled Appallingly inconsistent
Rated 2 stars out of 5
by John Machin - Posted on 05 December 2022
I was referred to Dermatology at Alma Healthcare Centre, Ponders End. Appointments are easy to make, the people who you deal with in that respect are pleasant and the wait is not long. I've had good experiences here; one of the doctors listened to my history & made a referral to a vascular specialist, but then I had an appointment with a different doctor 2 months later and everything changed. The referral to the specialist was cancelled and I was discharged from the Dermatology service completely, back to my GP, despite having had a non-healing - and previously misdiagnosed - venous leg ulcer for 3-4 years. The new doctor just wouldn't listen; on the day I saw him, as I explained, my ankle was having a good day: it wasn’t actually red raw and weeping like it usually is. He took one brief glance at it, and clearly decided I was wasting his time & should not be there. His advice was this, delivered in a monotone with no eye contact, not even looking in my direction: 'you're getting old (I'm early 60s), your circulation is failing, these things happen and it won't get better, you'll have this for the rest of your life, go home and keep your foot elevated.' I protested that I have a full-time job and a family to look after, but he wasn't listening. He was more like a robot than a caring doctor. I was completely taken aback, and furious. I will never return to this unit, because one day you might see a good doctor, only to have your hopes of effective treatment dashed on another day by a robotic substitute who does not listen, and bases his decision on a five-second glance at your leg.
Visited December 2022
Review titled Omnes Healthcare Ltd
Replied on 06 December 2022
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY