MSI Reproductive Choices
1 Conway Street, London, W1T 6LPPatient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 20 September 2022
Attended having firstly been allocated a clinic nowhere near me two days prior to the appointment, despite the extensive questioning etc prior so had to change it. Went to Day post family & was told at the door that children are banned. I do understand given the nature of the clinic but really feel that this ought to be explicitly mentioned in & along the enormous list of questions & instructions as attempting to arrange childcare on the doorstep is not acceptable. Informed by reception that this has happened multiple times before. The iud insertion itself was fine.m though v clear no notes had n en read prior. Unacceptable that referring GP practice is not updated by MSI reproductive choices.
Visited September 2022
Review titled MSI Reproductive Choices
Replied on 27 September 2022
Dear Client, thank you for your feedback, we are sorry you had a negative experience with our services. We would like to investigate this further, please get in touch with us, you can find all the information at this page: https://www.msichoices.org.uk/contact-us/ . If you want to log a formal complaint, you can email our Quality and Customer Services team at this email address Quality.customerservice@msichoices.org.uk so that we can get in touch. We do strive to provide the best possible care to our clients, and we take every opportunity to continuously improve the quality of our services. Thank you once again for getting in touch.