Medway Community Healthcare
MCH House, Gillingham, Kent, ME8 0PZPatient ratings and reviews
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Reviews
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Review titled Children’s Services - Atrocious Service for SEN children
by Anonymous - Posted on 27 March 2024
I had a terrible experience, with Snapdragons, Children's Services. My 4 year old SEN child, was wrongly referred to Social Services, based on fabricated lies. As well as taking ages, to respond back to you, the therapists do not consult with you, on what is needed for your child. Even though, I told the therapists, I have a few calming toys, for their group sessions, the therapists don't allow you to use them, or tell you to stop, even though, your child finds it calming. They say allowing my child to cry is a good thing, when it does the opposite, and will not be productive. How about listening to us for a change, who knows their child, better than any therapist? I was in a situation being secretly judged, both at home and in the special nursery sessions. I found the therapists pretending to care when I was going through a bereavement making it out I was unstable mentally, affecting my child's welfare. I couldn't believe, when I found out, apparently, the therapists said, I needed to have a GP note or hospital note, for my child’s appointment absence. This is the first, I have heard of this. Also, it's bizarre, why the therapists decided, to write a referral to Social Services, based on my child, not having a special school placement as well. We all know special schools are oversubscribed, and the LA are doing their best. However, the therapists, made me feel, that I was neglecting education, for my child.
Visited December 2023
Medway Community Healthcare has not yet replied.
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Review titled Terrible waiting time by phone
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2023
Had a new replacement hip and phoned MCH on Thursday 17th August to arrange a date for my physio. I was in a queue which lasted 1hour and 35 mins and I was at number 7 in the queue for 20 mins of that time . I know there’s a call back but I had to sort it out that day due to me not having a carer for the next couple of days I find this totally unbelievable Today the 26th August I received my monthly statement from virgin and to my horror was billed £15 for the waiting time
Visited August 2023
Review titled Medway Community Healthcare
Replied on 29 August 2023
Apologies for the delays with our phone lines. We can assure you that we try to answer as many people as we can on a daily basis. If you would like to put your complaint further, please email medch.customercare@nhs.net and a member of the team will be able to help. Many thanks - Charlie
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Review titled Absolutely dire
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2022
Attended A &E via 111, five hours to be triaged then sent to Meddoc only to find a 7 hour wait. 7 Hours! Whole families spread out over chairs, on the floor, everywhere. How can a 7 hour wait be justified in this day and age. Whilst I get they are short staffed surely do whatever is necessary to sort this out, people can’t get Gp appointment so turn up there, start from the bottom up! Broken Britain and not fit for purpose at all. I still can’t get over a 7 hour wait!!!!!!!!!!
Visited November 2022
Review titled Medway Community Healthcare
Replied on 08 December 2022
Hi, We apologise for your recent experience with our MedOCC service. Although we appreciate 7 hours is a very long time to wait, we do try our best to see our patients as quickly as possible. If you would like to escalate your complaint further, please email medch.customercare@nhs.net or call 0300 123 3444