Medefer
19 Eastbourne Terrace, London, Greater London, W2 6LGPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Medefer.
Reviews
-
Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 29 September 2022
I had been waiting a long time for my referral to be reviewed but since Medefer took on the referral, tests were arranged quickly, the letters were detailed and tests seemed to be requested in a more methodical manner than via my GP, couldn't fault the service.
Visited September 2022
Medefer has not yet replied.
-
Review titled Very quick
Rated 5 stars out of 5
by SLC - Posted on 29 September 2022
No issues, I had the initial consultation within a few weeks and then further tests were also arranged soon after with results then fed back shortly after. Couldn't fault the process and better than waiting ages.
Visited September 2022
Medefer has not yet replied.
-
Review titled Not impressed!
Rated 2 stars out of 5
by Anonymous - Posted on 28 September 2022
I have had two telephone calls booked in and not one doctor has called me to discuss my referral. Really dissatisfied with medefer right now!
Visited September 2022
Review titled Medefer
Replied on 04 October 2022
Dear Patient, Thank you for taking the time to bring your concerns to our attention. We are so sorry you were unable to speak to a doctor despite being booked in. We are looking into what may have caused this to happen. So that we can arrange for you to speak to a doctor, we would be grateful if you could please contact a member of our Patient Care Team on 08000 112 113 or by email at admin.medefer@nhs.net, any time between 8am and 6pm, Monday-Friday. Kind regards, The Medefer Patient Experience Team
-
Review titled Very efficient service
Rated 5 stars out of 5
by WJF - Posted on 22 September 2022
After seeing my GP and them referring me to Medefer, I had a range of tests that were organised very quickly and fortunately haven’t found anything too untoward. I’m very happy with the service received, I would probably still be waiting to be seen!
Visited September 2022
Medefer has not yet replied.