Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Private Healthcare Marketing Ploy
Rated 1 star out of 5
by Alexandra - Posted on 21 April 2023
Make sure if getting a prescription through Livi that they share your data with NHS otherwisebthere is no record of it and you will be in trouble if you need a repeat from your GP. Also livi only free for 2 months then you have to pay substantial private fees for it. Nothing more than a cheap marketing ploy.
Visited March 2023
Livi has not yet replied.
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Review titled Appointment Cancelled Last Minute
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
Appointment for 9.45pm, filled in the App as required, 9.45 came and went until finally at 22.11pm I received a message to say it was cancelled, finally thought I was getting somewhere seeing or speaking to a Doctor after trying virtually all week, Disappointed is an understatement, feeling pretty fobbed off yet again.
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi there. We appreciate you bringing this frustrating matter to our attention and we are very sorry to hear about your experience. We'd like to look into this for you, please could you email our support team at support@livi.co.uk and a member of the team will be in touch to help. Take care, Team Livi
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
Whatever time of day or night you log on to Livi, you simply get a message informing you that the service is fully booked and to try again tomorrow. Each day you get the precise same message. It’s completely pointless. In a nutshell, if you need medical advice, don’t bother with Livi, because there’s never any availability!
Visited March 2023
Livi has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
Had an appointment at 9:30 but it was cancelled after 45 minutes! Don’t bother with Livi app as it is unreliable! Book an appointment through GP surgery instead!
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 20 March 2023
My local Surgery (clinic) could not get me to see a GP at a convenient time that suits my schedule, so they advised me to download the Livi app where I can meet a GP online. On the day of my online appointment, I waited for the call and immediaTely after picking up, the assigned GP says they couldnt reach me due to poor network? I highly doubt it has anything to do with my internet connection since I was online on the app in the first place. I even stayed in the line for a minute more to see if the GP would bother calling me back. Disappointingly, they did not.
Visited March 2023
Livi has not yet replied.
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Review titled GP never called
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I found easily an appointment the day I wanted to, as I had chosen my day off. However, the GP never called me. I have to book now a new appointment with my proper GP, which will take about 3 weeks. Disappointed
Visited March 2023
Livi has not yet replied.
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Review titled Fantastic addition to the NHS
Rated 5 stars out of 5
by Pablo - Posted on 29 March 2023
Both myself and my wife have used Livi over the past 2 years. Fantastic service for both immediate and long term conditions. Our GPS practice has recently unsigned from the service, so I’m now back to dealing with their poor service and unable to get an appointment. Livi, or a similar service from the NHS is the future of GP practices in my opinion
Visited March 2023
Livi has not yet replied.
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Review titled Worse than trying to speak to your actual GP
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
Waste of time and money , more stressful and longer waiting times for the Livi support team than trying to get hold of the actual GP surgery .
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
Whatever time of day or night you log on to Livi, you simply get a message informing you that the service is fully booked and to try again tomorrow. Each day you get the precise same message. It’s completely pointless. In a nutshell, if you need medical advice, don’t bother with Livi, because there’s never any availability!
Visited March 2023
Livi has not yet replied.
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Review titled Waiting hours for the call and it never came
Rated 2 stars out of 5
by Jennifer Maguire - Posted on 09 March 2023
So I have been waiting all day for a call from a GP and it's now 21:18 and still waiting. The first appointment was rescheduled after receiving a notification to be ready for my appointment and then rescheduled for 7:45 after waiting over an hr staring at my phone. Again waited for the call and then at 9pm my appointment was no longer showing! No communication or anything. I have now rescheduled the appointment and told that a free slot was for 9:10pm. Strange considering I've been struggling to get my call all day. Anyway, I thought let's book it and quess what? No call! Currently being told its delayed. I have no more words. Why are GPs promoting this service.
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi, thank you for taking the time to share your review. We're sorry to hear of your disappointment and frustration with Livi. We'd really like to look into this for you, please can you email our support team at support@livi.co.uk and member of our team will be in touch to help. Take care, Team Livi