Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Livi.
Reviews
-
Review titled 3 Missed calls in 3 Days - Froze then wouldn't connect.
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2022
Tuesday's call froze. Doctor cancelled my appointment. Wednsday's call froze. Doctor cancelled my appointment. Received messages saying that it failed owing to my superfast work internet not being good enough and that the appointment was cancelled as I wasn't able to take the call. Complained to my GP who had Livi call me. Most likely a crashed App is what I was told. Was guided to remove the App and re-install it. The support person was helpful in getting a new appointment for Thursday too. I could see the confirmation for Thursday new appointment and everything seemed to be working. Thursday, I couldn't answer the call when it came in because the App wanted me to enter my phone number and password that would be sent to me before connecting me to the incoming Doctor's call. It worked fine after we re-installed it day before. As the Doctor tried calling 4 times, my phone number was not accepted for login and I then got message saying I had been locked out. Missed my call for a 3rd day in a row. Suprised the stress this App causes didn't trigger a major heart attack. As heart patient with pretty much constant chest pain, speaking to my doctor about my last blood tests and whether I should be referred for additional heart scans seemed important. Still waiting for Livi support to call back following an e-mail for support but think I have fixed it. Just had to enter the wrong phone number for me to back out of the we have sent you a message with a code box then re-enter my phone number to get the code to receive the code to login. Shame it took 30 minutes after my missed call for me to fix something that shouldn't have been an issue having been working again 24hours earlier. What ever happened to the Doctor calling your mobile or home number. That was never a problem.
Visited September 2022
Livi has not yet replied.
-
Review titled Still waiting!
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Impossible to see an actual GP for an issue with a previous ankle injury. Now sat here waiting for a LIvi appointment for over an hour and still no GP assigned to me. Oh well, guess I’ll leave it, end up off my legs, completely immobile, and costing both the NHS and Social Services an absolute fortune then. Great plan!
Visited September 2022
Livi has not yet replied.
-
Review titled Got help at the right time - Thank you Livi
Rated 5 stars out of 5
by Shirin JBr - Posted on 05 October 2022
As most GP practices operate Mon to Fri, being able to see a GP, via Livi, during weekend, allowed me to get treatment at the right time. Livi GP took time to understand my condition. Very happy with their service.
Visited September 2022
Livi has not yet replied.