Healthharmonie Limited
Unit B, Harborne Court, 67-69 Harborne Road, Edgbaston, Birmingham, West Midlands, B15 3BUPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Healthharmonie Limited.
Reviews
-
Review titled Average at best
Rated 2 stars out of 5
by Anonymous - Posted on 23 March 2024
I waited a few months to see dermatology at HH following a referral by my GP. The dr called me in to the room where a nurse was sat at her computer. She said and did nothing the whole consultation. She was sat there with ridiculously long acrylic nails, her watch on and reapplied her lip gloss during my appointment! Certainly not very infection control friendly or professional. The consultant asked me a few questions, checked my skin. Advised to continue with the treatment I have had before (treatment that I advised did not work hence I was referred to them!). He spoke very softly, I had to ask him to repeat a few things which seemed to annoy them. It would have been beneficial to write down a treatment plan as if you do miss hear it or forget, you have it in writing. No information leaflets given either. Overall not a great appointment. Not a very warm, friendly or inviting atmosphere
Visited March 2024
Review titled Healthharmonie Limited
Replied on 23 April 2024
Dear Patient, thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience with our service. So, we can investigate the concerns you have raised, please contact us with further information by emailing our Quality & Governance team at hh.governance@nhs.net. HealthHarmonie.
-
Review titled Patch testing clinic
Rated 5 stars out of 5
by Anonymous - Posted on 02 March 2024
I had a great experience. The team were punctual and efficient. They explained the process to me very clearly so I knew what to expect. They then explained the results to me and gave me extra information to read. An excellent service, thank you.
Visited February 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with your patch test appointments. I will pass your feedback on to the team. HealthHarmonie Ltd.
-
Review titled The Basford Photo Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
Staff friendly and helpful and explained everything well, only downside is trying to contact the Birmingham office which is very hard to get through to
Visited February 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our Phototherapy Service. I will pass your feedback on to the team. HealthHarmonie Ltd.
-
Review titled Poor experience
Rated 1 star out of 5
by Jayne Greer - Posted on 16 January 2024
Visited dermatology Got caught in a traffic accident, my husband and myself called constantly and couldn't get through to basford directly to inform I'd be late. Took me 80 minutes to do a 20 minute journey to be told I'm being signed off! Why on earth could this not be done by a phone call? Then if I had continued concerns I could have a face to face. This is my second visit here and can't say I'd look forward to any more. Staff were nice, parking a nightmare
Visited January 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Jayne, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience. If you would be happy to provide us with further feedback so we can investigate further, please write to us at hh.governance@nhs.net. Your feedback helps to improve our service. HealthHarmonie Ltd.
-
Review titled Chasing my tail
Rated 1 star out of 5
by Kerryanne Crutchley - Posted on 25 January 2024
I have been in out of the system now with them for 4 years, getting discharged without treatment being completed, finally get a referral but when the hospital can't find this information they fob me off saying try us again in a few days, while being extremely rude. I have asked for them to contact me back and yet I'm left chasing my own NHS care. They are not patient lead, I feel it is all about figure. Patients are not a number they a person
Visited January 2024
Review titled Healthharmonie Limited
Replied on 20 March 2024
Dear Kerryanne, Thank you for taking the time to provide us with your feedback. I am sorry to hear about your experience while being seen within our services. Your feedback helps us to improve our services, if you would be happy to provide us with further feedback so we can investigate further and provide you with a response, please write to us at hh.governance@nhs.net. HealthHarmonie Ltd.
-
Review titled Phototherapy Bastford
Rated 5 stars out of 5
by Aimee-Grace Shaw - Posted on 05 January 2024
staff are very kind and proffessional and the location and parking are easy to access. The treatment itself is very benefitial. I havent been able to find anything thats worked for my psoriasis until i was offered this.
Visited January 2024
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
-
Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2023
If you like to see a doctor that doesn’t read notes from gp or look at your health history then this is your place! They will misdiagnose you and be as useful as a chocolate fireguard! You’ll be seeing the waiting area for long than actually in the appointment.
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Patient, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when using our services. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
-
Review titled Waste of time!!!
Rated 2 stars out of 5
by Abi Harvey - Posted on 02 January 2024
Went to an appointment for dermatology. After waiting 7 months for an appointment from referral from my GP. I arrived for my 12:45 appointment at 12:40, was called in on time and was out of the place by 12:47. Doctor asked no questions regarding my skin.. The whole reason i was there. I was told i had to go and find out what medication i had previously had from my GP. Shouldn't you have access to this before the appointment or inform me before i arrive at least?? After this appointment i was called to tell them the medication i had been on, alls i was told was collect my prescription from the pharmacy when there open. No discussion of what this medication is. Proceeded to ring the pharmacy and no suprise ive been given something ive already had multiple times which did not work. No recognition when i called to say i wasnt happy told me i had to wait until march for a face to face appointment. Disgusting!! Do not attend or wait for an appointment its a waste of your time!!
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Dear Abi, Thank you for taking the time to provide us with your feedback. I am sorry to hear of your experience when visiting our Dermatology clinic. If you wish to provide us with any further feedback regarding your experience and to receive a detailed response, please contact us via email at hh.governance@nhs.net. HealthHarmonie.
-
Review titled Very helpful
Rated 5 stars out of 5
by Jane and philip Warner - Posted on 21 December 2023
Each person I have found so helpful when we have to change and rebook appointments . They have gone the extra mile to find an appointment .
Visited December 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie
-
Review titled Basford clinic - lovely people
Rated 5 stars out of 5
by Sally Trow - Posted on 02 November 2023
I had a procedure that I was very anxious about and was a little painful. The doctor and nurses that helped me were lovely. They did their best to put me at ease and make me comfortable. I cannot thank them enough. Lovely lovely people.
Visited November 2023
Review titled Healthharmonie Limited
Replied on 08 January 2024
Thank you for taking the time to provide us with your feedback. I am pleased to hear of your positive experience with our service. I will pass your feedback on to our team. HealthHarmonie