Worcestershire Royal Hospital
Charles Hastings Way, Charles Hastings Way, Worcester, Worcestershire, WR5 1DDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Cardio Treatment
Rated 5 stars out of 5
by David Stanier Timmins - Posted on 05 August 2024
I was given coronary angio plasty the day after seeing the Cardio doctor for results after tests. He was excellent at explaining the procedure and at carrying it out. I would like to thank him and the staff in the cardiac catheter suit for great treatment and aftercare. All were very kind. Couldn't recommend them enough.
Visited Cardiology on August 2024
Review titled Worcestershire Royal Hospital
Replied on 08 August 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Very disappointed and left feeling unsure and worried
Rated 1 star out of 5
by Hayley Thompson - Posted on 31 July 2024
Have been attending Worcester for fortnightly scans for my twin pregnancy due to them being high risk. I am constantly having to chase up my appointments because they are simply not booked even though I’m assured after each appointment they will be. Following a scan yesterday I’ve been told I need to see fetal medicine and I’d have an appointment for this Thursday. Again nothing has been booked and I am the one who is having to spend my entire day chasing this up. every time I call I’m told call back call back. I was even told to call back Monday which unless I don’t understand time is after Thursday so how does that work.
Visited Maternity services on July 2024
Review titled Worcestershire Royal Hospital
Replied on 08 August 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 88966.
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Review titled Well looked after
Rated 4 stars out of 5
by Andrew Racey - Posted on 04 May 2024
My wife was rushed into A and E by ambulance crew. Straight in although into the corridor. Triaged within minutes,, had to wait a couple of hours to see a doctor ( clearly a shortage ) however his consultation was excellent. Fully explained results of blood tests etc and given a brief diagnosis. Further drugs before discharge. Nursing staff all very nice. Super new department, thank you
Visited Accident and emergency services on May 2024
Review titled Worcestershire Royal Hospital
Replied on 08 May 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Great service from GP to Consultants and xray departments
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2024
Was referred due to lump on neck, seen by Xray department, and ultrasound. All staff were 100% Fantastic and caring, and I was treated with respect. The outcome to my visit of this hospital and Redditch Hospital ,and local GP practice was great news and a relief to me and my family.
Visited Ear, Nose & Throat on May 2024
Review titled Worcestershire Royal Hospital
Replied on 04 July 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Fabulous Staff
Rated 5 stars out of 5
by Matthew - Posted on 07 April 2024
I never leave reviews, until today. I feel that every single member of staff I dealt with were delightful, professional, patient and caring. As such, I feel I should take the time to express my gratitude. So thank you for your efforts, they do not go unnoticed
Visited General Medicine on April 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback. If you can let us know which service your comment is with regard to, we will share your comments with the responsible management team. Please contact us at wah-tr.Complaints@NHS.net and quote the reference number 84035.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 22 April 2024
I have been thouroughly impressed by the professionalism and the care from all the staff. We all come to A&E anxious and in pain but everyone, it was the first time for me using this service so I was very anxious. However, the receptionnists, all the nurses and the doctors have been fabulous. Their constant smiles and warmth made me feel more at ease, espcially given the fact that I came in the evening and they must have been very tired. I can't thank them enough.
Visited Accident and emergency services on April 2024
Review titled Worcestershire Royal Hospital
Replied on 30 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Awful Service
Rated 1 star out of 5
by John Rochester - Posted on 25 March 2024
Our 3 year old was brought into the children's accident and emergency at 12.30am with a temperature of 34.2°C and a low blood sugar level by an ambulance crew, who were superb, but that's where the positive experience ended. We initially had his observations taken and told to wait in reception without being given any real information about how serious his condition was. We had one observation at approx 2.30am where he had improved but then no other checks until 5:40am in the morning after it was requested by us. Which resulted in two nurses checking his temp in quick succesion. One of the nurses who did one of the checks in the morning remarked how his temperature had dropped a bit since the last observation which was good news. We had to tell her he was brought in for a low temperature, so it getting lower was bad news. She replied "oh he's in for a low temperature, I didn't know that" Our son got hungry during the night and the vending machines didn't work, so I asked at reception and she said there was a bowl of biscuits in reception for the kids which was empty and hadn't bothered to be replenished, which to be fair they did replenish after id spoken to them. During the the 6 hour wait, apart from the one observation we did not get asked once how our son was or where we were in the queue or even offered extra blankets through the night and nurses had walked passed us multiple times. I did initially think they must just be quite busy, but once we finally did get seen by a doctor at 6.45am we witnessed all the nurses huddled around the main desk nattering away with each other and us overhearing a nurse asking another nurse if she'd done an observation and her saying how she'd forgotten to do the observation and she was glad that the other nurse had reminded her. Then finally the doctor told us they didn't have the medication in stock and wrote us a prescription which our pharmacy said was written wrong, although they'd did give us a prescription we were told to speak to our GP because of the discrepancy and to make sure the course of treatment was the right amount. I understand these nurses must deal with a lot, but leaving a 3 year old in a reception area for 6 hours during the night without just popping out every hour or so just to see if we needed anything or just to tell us what number we are in the queue is unacceptable to us. The nurses just seemed to be doing the minimum required to get them through their shift. By 6.30 in the morning I'd had enough and I told the nurse unless he gets seen soon we were considering taking him home because he needed breakfast and a bed and a waiting room wasn't the place for a toddler to be for that amount of time. Within half hour we were seen by the doctor. My brother had the polar opposite experience at Warwick hospital with his son, where he said they were amazing and couldn't do enough for them, so this just isn't the way it is everywhere.
Visited Accident and emergency services on March 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84030.
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Review titled Outstanding volunteers, clinic reception and peadiatricion
Rated 5 stars out of 5
by Louise Hunt - Posted on 04 September 2024
From the moment we entered, we were greeted by volunteers who guided us in the right direction. We were greeted warmly by the clinic reception staff and also by the nurse, all before the paediatricion entered the waiting room, shook my sons hand and made warm introductions. There was no sense of urgency, just kindness, patience and such positivity. Hats off to the best paediatricion we have ever met - the female doctor makes such a difference.
Visited Children's & Adolescent Services on March 2024
Worcestershire Royal Hospital has not yet replied.
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Review titled Disabled Parking
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
I attended an appointment today to find you have removed the disabled parking except three spaces from the Rheumatology dept. Shame on you! Do you expect disabled people to walk from the main car park? Staff told me it is an NHS decision to do this. It’s disgraceful.
Visited Rheumatology on March 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.Complaints@NHS.net or by telephone on 0300 123 1733; please provide your name, contact information and quote the reference number 84033.
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Review titled Caring staff
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2024
I had an appointment at the pelvic pain clinic in the clover suite yesterday. I found it difficult sitting in the waiting room as I was feeling nauseous and had sharp pains but I didn’t want to disturb the staff. I was worried that I would vomit though so I asked for a sick bag. The receptionist took this seriously and asked a nurse to quickly give me a sick box. They then let me go into the appointment room to lie down. This was good as my appointment was about an hour late (I understand that there may have been emergency cases before me) so I was thankful I didn’t need to sit that long while feeling unwell and they told me to let them know if I need anything. They also took my blood pressure and checked my pulse and got me to do a urine sample during my waiting time. While I was walking to the toilet, I got in more pain and one of the nurses comforted me. I was very surprised as I get nervous that people might not like me because of my race and religion but it felt nice that the staff still seemed to be caring towards me. The appointment went really well. I felt like they listened to all my symptoms and were empathetic during this. They arranged further tests and prescribed me a medication to try in the meantime. I felt the appointment was productive.
Visited Gynaecology on March 2024
Review titled Worcestershire Royal Hospital
Replied on 09 April 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
Information supplied by Worcestershire Acute Hospitals NHS Trust