William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about William Harvey Hospital (Ashford).
Reviews
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Review titled Efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2023
Booked an X-ray this morning online, for an early afternoon X-ray. Arrived early and was X-rayed early. I didn’t even have to pay for the parking as wasn’t at the hospital for long. Great nhs service, thank you X-ray dept
Visited Diagnostic Imaging on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 08 January 2023
Thank you for taking the time to give your feedback on the efficient X-ray service at William Harvey Hospital. We'll make sure your comments are shared with the team.
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Review titled Visit to accident and emergency
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
Visited after my father fell in the street and had a head/facial injury that reached bone. Treatment was excellent and much more prompt than expected. 2 ecgs, examination by doctor and stitched by the expert maxilo facial doctor. Advice given in aftercare. My father is a nervous patient who avoids doctors and had never had any hospital treatment before and he was very impressed with doctors and much relieved that all went well. In an ideal world we would have liked for him to be treated quicker but we understand the pressures on the NHS and it's amazing and dedicated staff. Thank you.
Visited Accident and emergency services on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 27 January 2023
Thank you for taking the time to share your feedback. We hope your father is recovering well. Your comments and thanks will be shared with the team.
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Review titled Lack of communication
Rated 3 stars out of 5
by Diana Marlow - Posted on 05 January 2024
I received a letter from you stating that I would be informed of an appointment and that if I didn’t hear from you to telephone for an appointment. I have been on the phone to you on 3 separate occasions totalling 1.5 hrs without response. Can you please give me an appointment
Visited Colorectal cancer services on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 08 January 2024
I am so sorry to read that despite your immense patience which I thank you for sincerely you are however being left in the dark regarding your appointment. If you would like to send an email to our team which is the Patient Voice & Involvement team to ekhuft.patientvoice@nhs.net we would be happy to help you to get in contact with staff and hopefully get an appointment booking sorted. Please send us the department you are trying to get hold of and what the appointment is for. We look forward to hearing from you.
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Review titled Paeds A&E
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2023
Attended paeds A&E with my 14 month old daughter after discussion with NHS 111. Team were brilliant; from triage to discharge. Thank you.
Visited Children's & Adolescent Services on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 23 January 2023
Thank you so much for taking the time to tell us about your recent experience at Paediatric A&E at William Harvey. Your comments will be shared with the team.
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Review titled NHS at its best
Rated 5 stars out of 5
by Keith Leverington - Posted on 23 January 2023
I attended A&E with a possible recurrence of brain haemorrhage. I spent 1/2 hour in A&E then taken to Resuscitation. I was cared for in a highly professional way. The ward was modern and spotlessly clean. All medical staff in this department, CT scanning and x-ray were excellent. I was treated as though I was royalty. Because I was experiencing visual disturbance, I was thoroughly examined by the duty ophthalmologist as well. The medical registrar in Resusc in particular kept me informed and explained everything to me in clear language. This has been a huge improvement on some of my previous visits which were very much below the standard anyone would expect. Top marks to all the staff I encountered and very many thanks.
Visited Accident and emergency services on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 24 January 2023
Thank you so much for taking the time to share your experience at William Harvey Hospital A&E. Your comments will be shared with the team, who will be pleased to hear such positive feedback.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 January 2023
My father had to attend after a nasty fall and head wound needing significant stitching. He received excellent care from both the doctor who assessed him and nurse from the Maxillo-Facial unit who undertook the stitching. Thank you!
Visited Accident and emergency services on January 2023
Review titled William Harvey Hospital (Ashford)
Replied on 20 January 2023
Thank you for taking the time to give your feedback about the treatment your father received at William Harvey Hospital, from both the doctor and Maxio-Facial nurse. Your comments will be shared with the team. We wish your father well for his recovery.
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Review titled MRI unit, Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2022
I had to have MRI and the 3 staff members were extremely kind and helpful, as yet not had results and still feeling very unwell, I thank them for taking care of me.
Visited Diagnostic Imaging on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 08 December 2022
Thank you for taking the time to share your feedback on the positive experience you had when having an MRI at William Harvey Hospital. Your comments will be shared with the team.
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Review titled Excellent service
Rated 5 stars out of 5
by Elizabeth Atkinson - Posted on 03 December 2022
First ever visit to A & E and I was extremely happy with excellent and courteous treatment I had. People are so quick to post negative comments and watching last night I could see just hard they all work . Okay you may have to wait few hours but at the end of the day you will be seen and treated. My hat is off to all.
Visited Accident and emergency services on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 08 December 2022
Thank you for taking the time to give feedback about your positive experience at William Harvey Hospital A&E. This will be shared with the team there.
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Review titled great practive
Rated 5 stars out of 5
by Anonymous - Posted on 10 December 2022
I was rushed to this hospital from dartford after heart attact. I was taken straight to unit to have a stent put in which they completed and saved my life along with the ambulance crew. I has taken up to the ward in cardiac care unit and stayed for 3 days, and looked after very well by nurses and doctors. Thank you. I hope not to be seen again but if anything happens again I know i be looked after.
Visited Cardiology on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 12 December 2022
Thank you for taking the time to tell us about your recent positive experience at William Harvey Hospital. Your comments will be shared with the team. We wish you a continued good recovery.
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Review titled Amazing doctors and nurses
Rated 5 stars out of 5
by Anonymous - Posted on 02 January 2023
My mother in law was taken into your hospital just after Christmas and the staff from nurses, doctors to the domestic staff and porters were so friendly and helpful and just a credit to the hospital. They were run off their feet but still they were smiling and happy. Thank you to all in the a and e department
Visited Accident and emergency services on December 2022
Review titled William Harvey Hospital (Ashford)
Replied on 03 January 2023
Thanks for taking the time to tell us about your mother-in-law's experience. Your kind words are very much appreciated and will be shared with the team. We wish your mother in law a speedy recovery.
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Information supplied by East Kent Hospitals University NHS Foundation Trust