William Harvey Hospital (Ashford)
Kennington Road, Willesborough, Ashford, Kent, TN24 0LZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Smoking
Rated 4 stars out of 5
by Lance Inskip - Posted on 13 September 2024
I am a smoker but I am appalled by the amount of people smoking and vaping near the front entrance and on the benches by the parking machine, I’ve just seen reviews from 2014 (ten years ago) complaining about smoking on site, and it looks as though nothing has been done about it, and staff and security do nothing to challenge people smoking on site, even though that is part of the policy. The reviews in 2014 also suggested smoking areas away from the buildings, but according to the hospital reply, this was shot down by health professional colleagues who preferred a no smoking policy - which is fine, but why have the policy and then do nothing about it? Like I said I am a smoker, but smoking on hospital grounds is unacceptable, and it appears nothing has been done about it (in ten years) so when are you going to grow a backbone and start telling people not to smoke out the front?
Visited Don't know on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 16 September 2024
Dear Mr Inskip, Thank you for passing on your feedback. You are absolutely right regarding smoking in our Trust. This is something that actually is being extensively looked at right now . My line manager has been pushing for the Trust to install smoking shelters and I agree this should have happened a long time ago. No patients should have to walk through people smoking when they leave and enter our hospital grounds. If you would like to talk to my team further surrounding this please contact us via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled A & E - Good; Majors Assessment Unit - not so much
Rated 3 stars out of 5
by Tony Frost - Posted on 04 September 2024
I attended the A & E at 5pm on 1st September and was dealt with efficiently as they were not all that busy when I arrived. Eventually I was transferred to the Majors Assessment Unit at 8pm. This unit is obviously a recent addition as the signage to locate it is temporary and it was obviously recently converted from an observation ward. The unit was very much overworked and there were long wait times on uncomfortable chairs arranged around a large room obviously converted from a ward. I waited 17 hours to be assessed and eventually sent home, but had I been admitted there would have been a wait of 2 days 11 hours for a bed; all the time in these unsuitable chairs. There were people sleeping on the floor and on the chairs who were waiting for beds. In the area where the consultations took place there were a few beds but even a very elderly lady who was very distressed was denied use of them. If wait times in this area are going to be this long - hours and possibly days - then the seating needs to be improved, possibly a TV showing - for example - a news channel with no sound on, a vending machine or two, fully functioning toilets (1 out of 2 was out of order), and the windows in the waiting area changed from frosted glass to clear glass so the outside world can be seen. The staff were very good, kind, and understanding but very overworked. However the surroundings were claustrophobic, tatty, and looked temporary.
Visited Accident and emergency services on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 05 September 2024
Dear Mr Frost, Thank you so much for passing on your detailed feedback regarding your recent experience attending our A&E department. I have shared your words with senior staff. It is good to see how we are doing well but always important to know from our patients and visitors where we need to improve. If you would be interested in talking in more detail with some of our staff regarding feedback please contact my departments email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled missing medication
Rated 2 stars out of 5
by Raymond Merwood - Posted on 04 September 2024
The tablets you ask me to take in my discharge letter were not given to me and now have to visit my Doctors Surgery to get them but should have been taking them for the last two nights
Visited Pharmacy available on-site on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 05 September 2024
Dear Mr Merwood, I am so sorry that this happened to you and obviously this is not the treatment we want our patients to receive. If you would like to discuss your experience further please contact my department via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled My experience was 100% positive
Rated 5 stars out of 5
by PollyVinall - Posted on 11 September 2024
I checked in through A & E and once going through the normal expected long waiting times to see the nurses, doctors and receiving results I was admitted. I can only say that my short stay at William Harvey hospital on the Kings Ward was exceptional. The staff from the doctors, nurses, carers, cleaners and the waiting staff that took our orders for food and served us, were amazing, so very caring, friendly and there was a feel of a personal touch. The women that I shared the ward with were so welcoming, supportive of each other while each one of them having gone through life changing operations and then having to adapt. So inspiring. Finally the air bed was the best, it made the stay so more comfortable. This is the NHS at its best.
Visited Don't know on September 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 September 2024
Dear Ms Vinall, Thank you so much for passing on your feedback. I'm glad you had such a positive experience. In order for me to be able to share your kind words would you mind advising which of the Kings wards you was on. was it Kings A2, B, C1, C2 or D? If you would like to let me know via my teams email address it is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Very Disappointing
Rated 1 star out of 5
by Nikki - Posted on 12 August 2024
I regret, I cannot say that my four days' experience at the WHH (A&E, then in the Ward) was an eperience I would recall with pleasure. Therefore, I, personally, would not recommend this hospital to friends or family!
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 13 August 2024
Dear Nikki, Thank you for passing on your feedback. I am so sorry that you had such a bad experience. Would you mind contacting my team's email address which is ekhuft.patientvoice@nhs.net and giving a bit more clarity regarding why you wouldn't recommend our Trust. It would help so we can improve our services and hopefully yours should you attend our hospitals again. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Fantastic staff, fantastic care
Rated 5 stars out of 5
by MRS S L POLLOCK - Posted on 24 August 2024
Came as out patient and found all staff to be kind, pleasant, helpful. Appointment bang on time and staff went above and beyond! First time and was very impressed. Very pleased to see Costa Coffee here .
Visited Oral and Maxillofacial Surgery on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Mrs Pollock, Thank you for your kind words. I will be sharing with the staff, who I'm sure will be very happy to read your feedback. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Superb treatment
Rated 5 stars out of 5
by Tony Buttler - Posted on 13 August 2024
The treatment I received from the time that the support volunteer arrived in advance of the ambulance on the afternoon of 27 July to my discharge on 6 August was superlative. Every one of the medical staff that attended me performed in the most professional way and cheerful manner. Absolutely brilliant. Thank you.
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 14 August 2024
Dear Mr Buttler, Thank you so much for your lovely piece of feedback. I have passed your kind words onto the department. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled thank you and sorry its so late
Rated 5 stars out of 5
by Irena Chojnacka - Posted on 31 August 2024
sorry its so late! but on the 15th august of 2013- the a/e consultant on that shift saved my life. I had a brain bleed from a ruptured avm. she asked my husband if I could be in a research trial for stopping bleeding- and it worked. I am now 11 years after the horror of this episode and will forever be grateful for her care and all of the hcp's that assisted her. I am so thankful- thank you -irena chojnacka ( it happened on the 15/8/2013) A day I will never forget ....It has changed my life and I have only you and your fabulous team to say a great big thank you for all you did in saving my life x
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Ms Chojnacka, Your story is lovely to read and it is never too late I feel to pass on gratitude. I will make sure to pass on your feedback to the department. I am so pleased your experience has had a positive impact on your life thanks to our wonderful staff. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Totally useless
by Paula Bottone - Posted on 23 August 2024
I was in a mental crisis last night. I was phoned by a doctors and was told that I should go to the William Harvey hospital. I arrived and was triaged and was told that I was to have a wound dressed and speak to a member of the mental health team. What a complete load of rubbish. I was waiting and kept on asking and was told the doctor would be 10 minutes. I am also autistic and have adhd. This was not taken into consideration. 6 and a half hours later, the mental health room, which happens to be in the rapid assessment area ,began to fill up with patients which I was not comfortable, so without questioning I left the hospital and returned home. It is now 8.50am and I'm feeling worse than before I went in. The hospital is a disgrace and should be absolutely ashamed of themselves. I will never trust them again and it's an absolute shambles
Visited Accident and emergency services on August 2024
Review titled William Harvey Hospital (Ashford)
Replied on 03 September 2024
Dear Ms Bottone, I am so sorry you had such an ordeal. Would you be willing to discuss your experience further by contacting my departments email address which is ekhuft.patientvoice@nhs.net I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Coordinator)
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Review titled Caring a&e female doctor
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
We visited a&e yesterday 21/07 (it was my birthday!) We saw a young female doctor at the end of her long shift. She spent around 30 minutes, listening, talking and recommending treatment for my long illness. I had recently spent three weeks at whh & four days at k&c. She was caring, warm & professional throughout, a real credit to the NHS! Thank you young woman, your honest & kind support, really makes a difference, you’re a credit to your profession. I hope that you had a pleasant evening. Many thanks.
Visited Accident and emergency services on July 2024
Review titled William Harvey Hospital (Ashford)
Replied on 30 July 2024
Thank you so much for your beautiful feedback. I will make sure to share your kind words with the staff you mentioned. I wish you all the best. Kind regards Josh Page (Patient Feedback Coordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust