Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled All the patients on the ward were treated with TLC.
by Lofty22 - Posted on 12 March 2023
I was admitted to Whiston Hospital at the end of January by my GP. I’d been getting shortness of breath and palpitations. I had my heart rate and blood pressure checked. My heart rate was really low and my blood pressure was really high when I arrived at Whiston Hospital. I had an X-Ray and ECG. After being admitted to ward 1E I had further checks on my blood pressure etc., it was decided I needed a pacemaker. All the staff on the ward were amazing and made my stay there (one week) very pleasant. It was a lovely ward and all the patients on the ward were treated with TLC. They all work so hard and they’ve all got a lot of patience and are extremely caring. Thank you to each and every one of you.
Visited February 2023
Provided by Care opinion
Review titled Whiston Hospital
Replied on 14 March 2023
Hi Lofty, thank you so much for taking the time to provide feedback following your recent experience on Ward 1E. We are delighted to hear that you had such a positive experience, and we will ensure your feedback is shared with the relevant staff, who will be delighted to receive such lovely comments. Wishing you a speedy recovery
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Review titled Excellent Service
Rated 5 stars out of 5
by Alan Tom Buckley - Posted on 13 February 2023
I attended A & E with the symptoms of a Stroke. I was fast tracked from A & E and onto a ward and received excellent care throughout and onto ward. The doctors, staff and stroke nurses on A & E and ward 5 C were caring and efficient throughout. I can't thank them enough
Visited Stroke on February 2023
Review titled Whiston Hospital
Replied on 14 February 2023
Hi Alan, thank you so much for taking the time to provide feedback; we are delighted to hear that you and had a positive experience when ED and Ward 5C and that you received excellent care. We will ensure your feedback is shared with the relevant staff and we wish you a speedy recovery
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Review titled Amazing staff!
Rated 5 stars out of 5
by Janine leyland - Posted on 10 February 2023
Just came out after 8 days and couldn't praise the staff more. Friendly, helpful, accommodating, efficient everyone is fantastic from the doctors to the cleaners. This was my first time in hospital at the age of 41, and I didn't know what to expect but my stay was like a little holiday with lots of antibiotics. I don't want to go back ever but I know I'd be in safe hands Thank you to everyone on 3e
Visited Gynaecology on February 2023
Review titled Whiston Hospital
Replied on 14 February 2023
Hi Janine, thank you so much for taking the time to provide feedback; we are delighted to hear that you and had a positive experience during your stay on Ward 3E. We will ensure your feedback is shared with the relevant staff and we wish you a speedy recovery
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Review titled Lovely doctor
Rated 4 stars out of 5
by Anonymous - Posted on 13 April 2023
I attended A&E for a painful and heavy miscarriage, I was in the waiting room for 5 minutes at most after triage when a doctor called me through. She was sympathetic and just lovely to speak to in quite an emotional and traumatic time. She ensured I was well taken care of and made sure I was seen to in gynecology asap.
Visited Accident and emergency services on February 2023
Review titled Whiston Hospital
Replied on 14 April 2023
Good morning, thank you for taking the time to provide feedback regarding your recent care and treatment in ED . We are sorry to hear about the circumstances of your admission but we are pleased that you felt well cared for and treated with kindness and compassion. Without your details it will be difficult to pass your gratitude directly to the Dr. If you would like us to do that please contact patientexperienceteam@sthk.nhs.uk and we will be able to find out who that Dr was from your details. We will ensure that your feedback is shared with the wider ED team. Take good care.
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Review titled Fantastic practice, joined up thinking, caring and kind
Rated 5 stars out of 5
by Anonymous - Posted on 24 January 2023
Amazingly good. Kind, caring, professional and efficient. My father was admitted through a&e with extreme orthopaedic trauma and a number of serious comorbidities. He spent time on wards 3a, 3b and 3c.The communication between teams was exceptional. The treatment was timely , fully explained and effective. The doctors , nurses and all staff were kind, caring, available ,efficient and very hard working. It’s impossible to pick out any one member of staff as nothing was too much trouble for anyone on any of the wards. The communication between departments was excellent, everything was thought through, followed up and executed in a timely manner. Astounding for a service under such pressure. The discharge support on ward 3c was exceptional. We wanted to get dad home as quickly as possible with a care package that kept him safe at home. This meant him staying in hospital for a couple of days after he was fit to discharge. In a very busy ward, we were helped to arrange an appointment at another hospital while: including arranging an ambulance transfer on a strike day. The assistance received from the discharge team to organise things including living aids, checks inside the hospital,medication advice was way above and beyond you could ever expect in a service under so much pressure. We can’t thank everyone enough for saving dads life , getting his infection under control and getting him safely home with the minimum of fuss and the maximum of goodwill .
Visited Major trauma on January 2023
Review titled Whiston Hospital
Replied on 26 January 2023
Hi, thank you so much for taking the time to provide positive feedback following your fathers admission. We are really pleased to hear that the positive experience regarding communication, staff and your fathers care and treatment. We will ensure that this is shared with all the teams and we wish your father a speedy recovery. Best wishes, Patient Experience & Inclusion Team
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Review titled Grateful for the midwives, doctors etc.
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2023
We had to have an emergency c section on the 28th of December 2022. The midwife was great during labour and I’m grateful for the doctor and rest of the team for taking over when needed. We had to spend another 2 days or so in another ward and the midwives there were equally supportive, teaching us breastfeeding techniques etc. Parking is not extortionate and the food was great for a hospital.
Visited Maternity services on December 2022
Review titled Whiston Hospital
Replied on 06 January 2023
Good morning, congratulations on the birth of your baby and thank you for taking the time to share your birthing experience within our maternity care. We are pleased to hear that you have had a positive experience. We will ensure that your feedback is passed on to the team that looked after you.
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Review titled Amazing care from all involved
Rated 5 stars out of 5
by Jane Fiona Elliott - Posted on 09 January 2023
This is the 7th hospital I have spent time in and I have never been so well looked after by all of the staff in ward 3a. Nothing was too much trouble from the cheery lady handing out the tea to the amazingly friendly and helpful nurses and doctors.I even got massages. Thanks so much to everyone involved.
Visited Plastic surgery on December 2022
Review titled Whiston Hospital
Replied on 10 January 2023
Hi Jane, thank you so much for taking the time to share your recent experience on Ward 3A. We are delighted to hear that you and had a positive experience . We will ensure that your comments are passed onto the staff who looked after you so they can see how much you appreciated the care that you received. Wishing you a speedy recovery.
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Review titled A and E left me traumatised and anxious
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2023
I proberly won't have anoth characters to express all of the experience i had at whiston a and e. This was not for one secound about the wait .The care I received from the a and e staff was short of compassion, care dignaty ,respect ,most things you expect and appreciate when your in emence pain . I was in a and e for 3 days and the only interaction i was asked was how much pain I was in .even when i said 10 nothing was done .only two nurses out of all the nurses helped with my pain and distress . One nurse said to another patient that quote "iam trouble " I was never updated about any aspects of my care and I did not see a doctor for 60 hrs even though i had been taken in with suspected septic arthritis. It is one of the worst experiences of my life and has left me truly traumatised .
Visited Accident and emergency services on December 2022
Review titled Whiston Hospital
Replied on 20 February 2023
Hello, thank you for taking the time to provide feedback on your experience at Whiston Hospital. We are sorry to hear that you have had a poor experience in the ED Department. Unfortunately your feedback has been submitted anonymously and without your personal details we are unable to look into this for you. If you would like us to look into your concerns, please contact the PALS Team on pals@sthk.nhs.uk or telephone 0151 430 1376 where they will be happy to help you.
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Review titled Thank you for everything
Rated 5 stars out of 5
by D I - Posted on 05 December 2022
You saved my baby and you gave me a reason to live! Until the last moment we tried to have it delivered natural but because of complications it had to be through c cection. I know how lucky I am and I'm very happy and grateful that I chose this hospital. The whole team, pre and after birth were amazing. My baby had treatment and I was able to stay beside him. I learned so much from the staff around me, it was like a school for mommy's! Now he is breastfeeding, happy, and everything I know is because of you! Thank you again, may God bless the whole team and see you again in future!
Visited Maternity services on November 2022
Review titled Whiston Hospital
Replied on 28 December 2022
Morning D I, Firstly apologies for the delay, your feedback posted on the 5/12/2022 was only received by the team yesterday. Thank you for taking the time to provide feedback on you and your baby's recent experience at Whiston Hospital. We are glad to hear that you have had such a positive experience. We will ensure that the obstetric team receive your feedback.
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Review titled Fantastic care and amazing consultant !
Rated 5 stars out of 5
by Julie Martin - Posted on 04 January 2023
I came in to ward 3b after having my knee replaced and can not fault the care and treatment I received . Nothing was too much trouble ! From being booked in to the fantastic anaesthetist , my brilliant surgeon and all the threatre staff who were amazing to all the nurses and staff on the ward I could not fault anyone ! They are all working so hard and doing an amazing job and I want to thank you for making a tough time a lot easier xx
Visited Orthopaedics on November 2022
Review titled Whiston Hospital
Replied on 05 January 2023
Hi Julie, thank you so much for taking the time to share your recent experience on Ward 3B. We are delighted to hear that you and had a positive experience when attending the department. We will ensure that your comments are passed on to the staff who looked after you so they can see how much you appreciated the care that you received. Wishing you a speedy recovery. Patient Experience & Inclusion Team
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust