Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bad service
Rated 3 stars out of 5
by Anonymous - Posted on 02 September 2024
I had an appointment at whiston hospital reception told it was at st.Helens Hospital got taxi to St.helens hospital told itwasat whiston hospital got another taxi to whiston hospital told I was too late for my appointment got to wait for another appointment
Visited Gastrointestinal and Liver services on August 2024
Review titled Whiston Hospital
Replied on 03 September 2024
Thank you for taking the time to share your experience about youra appointment. We are sorry to hear that you have had a negative experience. We will share your feedback with the team. If you would like us to look into your feedback we will be happy to do that. Please contact PALS on pals@sthk.nhs.uk, alternatively you can call them on 0151 430 1376, a PALS officer will be happy to support you.
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Review titled Tale of two visits
Rated 4 stars out of 5
by Oliver K - Posted on 30 August 2024
Recently attended the A&E department with a neck problem... First visit was okay, was triaged and saw a nurse practitioner who was very nice. As my condition was a worsening of a cervical neck issues was issued some extra pain relief and given some physio exercises to do... nothing serious just a neck sprain... So off I went, well a week later and after the agonising pain got even worse my GP sends me back to A&E, so was triaged and this time saw a consultant who kindly got me an MRI scan the next day. So I had my scan and saw a younger doctor who was very through who upped my meds and refered me on to neurosurgery for my neck pain. Don't get me wrong wait times are horrific, but when your sat there watching the doctors and nurses flying about its plain to see the pressure they are under, and some of the abuse they put up with is awful... For my part I would like to say thank you, my first vist obviously didn't have a great out come. However the young doctor who I saw on my second visit was amazing, she was obviously rushed off her feet but still delivered great care and got me sorted out. Top notch care from our amazing NHS, the doctors, nurses and the radiographer were all amazing.
Visited Accident and emergency services on August 2024
Review titled Whiston Hospital
Replied on 03 September 2024
Dear Oliver, Thank you for taking the time to provide feedback about two recent consecutive visits to ED at Whiston Hospital, it is much appreciated. We are sorry that your condition deteriorated further and meant that you had to revisit the Department. The path or disease is sometimes unclear but we are pleased that you are now awaiting further specialist investigation. Thank you for your patience and understanding of the pressures facing all hospitals, especially at a difficult time for you. I will make sure that your feedback is shared with the ED team who will pleased to receive it. Wishing you a good ongoing journey of treatment and speedy recovery
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Review titled Emergency Radiology Department
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2024
I recently had to visit accident and emergency for a Computed Tomography scan and having had such a negative experience with every other department, radiology was incredible. I was seen immediately and every single person I dealt with was so kind and caring and made sure I was comfortable with everything that was going to happen during the procedure. I couldn't get over how genuinely nice and interested every member of staff was. A stark contrast to the accident and emergency department and Ward 1b staff.
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 15 July 2024
Hi, Thank you for taking the time to provide your feedback, following your recent experience with our emergency radiology department. We are pleased to hear that you are happy with your treatment, and that you felt everyone who you dealt with was kind and caring. We will ensure this is shared with the team who will be delighted to receive your feedback. Take care, Patient Experience and Inclusion Team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
I overheard a nurse claim my seizure was "fake" because I sat down before the seizure. No IV was placed as per seizure protocol. This allows rescue medicine for subsequent seizures and prevents permanent brain damage and death. I have a long history of epilepsy evidenced by EEG and elevated blood seizure markers. I have suffered status epilepticus several times, requiring ICU treatment. One occasion led to cardiac arrest requiring resuscitation.
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 29 July 2024
Good afternoon, Thank you for taking the time to provide feedback about your recent attendance in ED. What you allege is very serious and we would like to look into the matter further. We cannot do this without your details and the date you are referring to. If you are willing to provide your details, please email, patientexperienceandedi@sthk.nhs.uk and one of the team will look into the care and treatment that was provided to you.
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Review titled Waiting time
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2024
My brother was triaged at 5.39 is last night, seen two doctors had a ECG and blood test, walked out at 2.30 am after seeing no one, over 8 hrs on a plastic chair!!!! He had symptoms of possibly stroke, so what use is the f.a.s.t warnings !!!!!
Visited Accident and emergency services on July 2024
Review titled Whiston Hospital
Replied on 29 July 2024
Good morning, Thank you for taking the time to provide feedback about your recent attendance at ED. We are sorry that you decided to leave the hospital without treatment because of your uncomfortable wait. As your feedback was posted anonymously, we are unable to look into the circumstances fully, it you would like us to do this. Please contact the patientexperienceandedi@sthk.nhs.uk with your details and we will be happy to do this for you. If you are still feeling unwell, please get checked out by a health professional.
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Review titled First class care at Holbrook Unit
Rated 5 stars out of 5
by Elizabeth Johnson - Posted on 26 July 2024
I arrived at the Holbrook Unit yesterday at 8am, and without exception every member of staff I dealt with spoke kindly, clearly, and professionally. Each part of the process ran smoothly. The atmosphere in the Unit was calm and surroundings exceptionally clean and tidy. I was fully informed throughout, and Staff happily took the time to discuss any minor concerns. The experience has left me fully confident to return should the need arise.
Visited Plastic surgery on July 2024
Review titled Whiston Hospital
Replied on 26 July 2024
Good morning Elizabeth thank you for taking the time to tell us about your recent experience in the Holbrook Unit. We are delighted to see that every aspect of your care, treatment and the ward itself gave you the best possible experience. I shall send your comments over to the Unit so that the staff can see how much of a positive experience their care and consideration have made on you, and given you the confidence to come back if needed. The staff will be so pleased to see your feedback, its lovely for a patient to tell them they have done such a fantastic job Take Care Patient Inclusion and Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Alyson M - Posted on 24 July 2024
I attended Ward 3e as a day patient. Everyone completely exceeded my expectations. The entire medical team were fantastic & I felt so reassured . The ward was spotless, I felt totally looked after from beginning to end. Ward 3e is a credit to the hospital!
Visited Gynaecology on July 2024
Review titled Whiston Hospital
Replied on 26 July 2024
Good morning Alyson, thank you for taking the time to leave your comments on the recent experience you had on Ward 3e. We are delighted that you had such a positive experience and the staff made you feel so safe. I will pass your comments on to the managers on 3e so they can be shared with the staff who looked after you. Take Care Patient Inclusion and Experience Team
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Review titled Awful Children's A&E
Rated 1 star out of 5
by Barry - Posted on 20 June 2024
I really can't express how poor the Whiston children's A&E department is. After being quickly triaged, and sent for an X-ray, things went down hill very quickly. Sat there for nearly four hours. Our 9 year old daughter was in lots of pain in a wheel chair. No one saw us. The nurse simply started that other children who were more poorly were there. Waiting times were allegedly 5.5 hours (not when we arrived). There were kids with whooping cough in the waiting area. We asked if a doctor could call us with the results. They said it might happen. It didn't. They simply didn't care. I'm sure they were pleased that we walked out at 9pm as it was less work for them. I'm appalled that Whiston are causing unnecessary pain and suffering to children.
Visited Accident and emergency services on June 2024
Review titled Whiston Hospital
Replied on 21 June 2024
Hi Barry, Thank you for taking the time to provide your feedback. We are really sorry to hear about your recent visit to the children’s emergency department, at Whiston hospital with your daughter. We would like to look into this further for you, if you could please contact the Patient Experience & Inclusion Team - patientexperienceandedi@sthk.nhs.uk and provide further details (your daughter’s full name, DOB and address). We will look into this further for you. Best wishes, Patient Experience & Inclusion Team
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Review titled Fantastic staff.
Rated 5 stars out of 5
by Jamie-Lee Horrocks - Posted on 16 May 2024
I received phenomenal care from the midwives, student midwives, theatre staff and surgeons at whiston hospital. I had my beautiful baby girl at whiston, it was an unplanned c section but everyone was soooo lovely and caring. Made me at such ease even though I was very stressed and worried about the procedure! I cant express my gratitude to all staff involved, who helped me have such a fabulous experience giving birth!
Visited Maternity services on May 2024
Review titled Whiston Hospital
Replied on 16 May 2024
Hi Jamie- Lee, congratulations on the birth of your daughter and thank you for getting in touch to provide feedback. We are pleased that you felt reassured and in good hands at both a stressful and special time. We will ensure that your feedback is shared with the team that looked after you.
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Review titled Fantastic staff, friendly and helpful
Rated 5 stars out of 5
by Alison - Posted on 15 May 2024
I have only just started using Whiston Hospital and have used out patients dept and cardiology dept. Having blood test was easy.can honestly say the team is fantastic. Staff wonderfully helpful, patient , understanding. Lovely atmosphere. Congratulations on a fantastic service. 👏👏👏👏🌺
Visited Cardiology on May 2024
Review titled Whiston Hospital
Replied on 16 May 2024
Hi Alison, Welcome to Whiston for your care and treatment. Thank you for taking the time to provide feedback on your experience and our staff. We are pleased that you have had positive experiences and we will share your feedback with the Departments that you have named.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust