Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Best hospital ever
Rated 5 stars out of 5
by Carol king - Posted on 15 January 2024
I recently had a mastectomy and diep reconstruction done by two consultants. Plastics and breast cancer specialists. I've never had such kind , caring doctors before. They both spent time explaining all the options and listened to what i wanted and why. They never rushed me, even when it must have put them into their own time after hours. My surgery ended at 9pm on a friday and they both individually came in on Saturday morning to check on me on their day off. How amazing is that? Also, all the other doctors and staff on ward 3a were professional and caring . I've seen so many doctors at so many hospitals this past year with having cancer, chemo and previous surgeries and all have been efficient and kind, but I cant put into words how this team felt different and more focused on me as an individual. They are worth their weight in gold. I could cry when I think of their kindness. Thank you to the breast cancer team and plastic surgery team.
Visited Breast cancer services on December 2023
Review titled Whiston Hospital
Replied on 16 January 2024
Dear Carol, thank you for taking the time to provide feedback on your recent surgical experience at Whiston Hospital at such a difficult time for you. We are pleased that you have had a positive experience and felt both cared for and cared about. We will share your feedback with the team that looked after you and wish you well for you recovery and ongoing treatment.
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Review titled Total respect and wonderful care given.
Rated 5 stars out of 5
by Irene Jones - Posted on 07 December 2023
I would like to thank the Doctor and all the Amazing caring staff on the Cardiac diognostic centre I was a very nervous patient all of the staff were very understanding and helped me through I am so very grateful to have been under there care I appreciated all of you thankyou Happy Chritmas to you all . Mrs Irene Jones
Visited Cardiology on December 2023
Review titled Whiston Hospital
Replied on 07 December 2023
Hi Irene, Thank you so much for taking the time to share your feedback regarding the Cardiac Diagnostic Centre. We are pleased to hear you had such positive feedback regarding the staff and we will ensure this is shared with the team. Wishing you all the best & a happy Christmas Patient Experience & Inclusion Team
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Review titled Ct scan
Rated 5 stars out of 5
by Kirsty Louise Brown - Posted on 09 December 2023
I arrived today at the ct scan department (via the a&e scan as advised) the lady on reception was absolutely lovely!! She tried to book me in but advised me I was at the wrong hospital... My bad. She was so nice about it and called the other hospital to let them know I was so my way, however she managed to get me an appointment at whiston hospital to save me a journey. I wish I caught her name because she was just so lovely and kind. Thank you so much!
Visited Accident and emergency services on December 2023
Review titled Whiston Hospital
Replied on 11 December 2023
Hi Kirsty, Thank you so much for taking the time to share your feedback following your recent attendance at Radiology. We are pleased to hear you had such positive experience and we will ensure this is shared with the team. Wishing you all the best Patient Experience & Inclusion Team
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Review titled Unable to get information
Rated 3 stars out of 5
by Anonymous - Posted on 11 December 2023
Awful follow up experience following an MRI - was told I would be contacted - nothing received and was unable to speak to anyone - could not get through on the phone. No other way of contacting ENT dept. Still no idea of outcome of MRI. Very poor practice indeed!
Visited Ear, Nose & Throat on December 2023
Review titled Whiston Hospital
Replied on 13 December 2023
Good morning, Thank you for taking the opportunity to provide feedback on your recent experience in Radiology. We are sorry that your experience has not met your expectation. Once reported, the result will be available to your GP to view on the results system. If your GP is unable to help you, please get in touch with the pals@sthk.nhs.uk with your details and which ENT Dr is treating you and we will help you.
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Review titled Very Caring Staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
I was admitted to Whiston hospital on 19/12/23 due to a gastrointestinal problem. The staff were so kind and caring. I couldn’t have asked for anymore help and support. From the hospital porters to the HCA’s, nurses and doctors were amazing and work so hard. Thank you so much.
Visited Gastrointestinal and Liver services on December 2023
Review titled Whiston Hospital
Replied on 09 January 2024
Hello, Thank you for taking the time to provide such lovely feedback. If you would like us to send this to a specific department, please email the patientexperienceandedi@sthk.nhs.uk with the details and we will be happy to share this with the specific staff involved in you care. Wishing you a speedy recovery Patient Experience & Inclusion Team
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Review titled Unbelievable
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
Cannot praise this hospital enough from what I have seen in the last 12 hours and ongoing… just to see the staff all welcome each other, think of each and work so well, with what they have and can achieve. Just the team effort and community spirit! It is an absolute joy to watch as they are treating my daughter.
Visited General Surgery on November 2023
Review titled Whiston Hospital
Replied on 03 November 2023
Hello, thank you for taking the time to provide such lovely feedback. If you would like us to send this to a specific department, please email the patientexperienceteam@sthk.nhs.uk with the details and we will be happy to share this with the specific staff involved in your daughters care. Wishing your daughter a speedy recovery
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Review titled EPU
Rated 5 stars out of 5
by Lois hart - Posted on 12 November 2023
Sadly this was the third time I found myself needing EPU care within the last year. The nurses within this EPU are nothing but spectacular. Attending this department is nothing but devastating but the care given at such a difficult time is second to none. Communication, attention to detail and follow up has all been brilliant. I hope that I will not need follow up care from EPU again but throughout a terrible year, the help of this unit has guided me through some of the most difficult of days.
Visited Gynaecology on November 2023
Review titled Whiston Hospital
Replied on 14 November 2023
Hello Lois, thank you for taking the time to provide such lovely feedback, it is much appreciated. We would like to share your feedback with the team that looked after you, however we aren't sure which department you are referring to as EPU? Please could you let us know via email: patientexperienceandedi@sthk.nhs.uk . Wishing you a speedy recovery.
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Review titled Excellent inpatient stay
Rated 5 stars out of 5
by Andrea Platt - Posted on 10 November 2023
I was recently in ward 4f for knee surgery. The ward staff were professional and efficient, the theatre team were reassuring and kind. The post operative care was excellent. I would like to praise all grades of staff for their politeness and excellent care. I felt in very safe hands.
Visited Orthopaedics on November 2023
Review titled Whiston Hospital
Replied on 13 November 2023
Hello Andrea, thank you for taking the time to provide such lovely feedback, it is much appreciated. We are pleased that you have had a positive experience and will share your feedback with the orthopaedic team who looked after you. Wishing you a speedy recovery.
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Review titled Great service
Rated 5 stars out of 5
by Clare - Posted on 23 November 2023
My Dad attended the out patient department for a recheck appointment. He was in an enormous amount of pain due to his cancer which makes it very difficult for him to sit on a chair. There was a lovely porter who immediately alerted the nursing team to his distress and a bed and room was organised for him within minutes. The consultant visited him in this room and the phlebotomist also came to him to minimise his discomfort. After his appointment, the porter took him all the way back to my car in a wheelchair. All of this was done without having to ask. Everyone was so compassionate with him, and it was done in a light caring manner to minimise embarrassment. I can’t tell you how much it was appreciated. Thank you
Visited Haematology on November 2023
Review titled Whiston Hospital
Replied on 24 November 2023
Hello Clare, Thank you so much for sharing your feedback regarding your dad's recent visit. We are so pleased to hear that the porters were able to support your dad. We will ensure this is shared with the porter and if you could please let us know what speciality your dad was seeing, we will ensure that your feedback is also shared with the speciality he attended, you can email patientexperienceandedi@sthk.nhs.uk Wishing you and your dad all the best. Take care, Patient Experience & Inclusion team
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Review titled Friendly helpful
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
Went in with a really sore knee was seen to as quickly as possible, had a X-ray got results in about 45 mins nurse was so nice explained everything properly to me what was wrong, gave me my medication and booked me in for a review once my swelling has gone down as was really swollen. Gave lots of advice of what to do at home. Was a lovely nurse at a & e helped me a lot thank you so much 😊
Visited Accident and emergency services on November 2023
Review titled Whiston Hospital
Replied on 22 November 2023
Hello, thank you so much for taking the time to provide your feedback following your attendance to the Emergency Department and Radiology; we are delighted to hear that you had a positive experience and we will ensure your feedback is shared with the relevant staff. Take care, Patient Experience & Inclusion Team
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust