Whiston Hospital
Warrington Road, Prescot, Merseyside, L35 5DRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
My mum is at the end of life stage with severe copd. The hospital is our second home and has been for a number of years. They have always been excellent and really looked after my mum but the past few years especially since covid the hospital has gone extremely downhill. My mum is a regular in the resus dept which has always been fantastic. Resus doctors and nurses have always been excellent and shown care and support towards mum and our family. However once on the wards that's when the problems start. My mum fell out of the bed a few days ago onto the floor and hurt herself. I brought this to the attention of one of the nurses on the ward who said well I do not lock my patients into bed of a night. Why I asked. My mum is under five stone and severely thin. One of the family asked for help to be told I am busy you will just have to wait. My mum was left without oxygen as the nurses had forgotten to reconnect it back onto the wall after doing observations. Until a family member noticed this when visiting. I came to take mum home on wednesday and was told I could not enter as there was flu on the ward. Yet the whole family had been there visiting morning, noon and night for the past week. Most staff are lovely and caring but there are a few young nurses who seem to think they have authority and can speak to you anyway they want. This is the last thing we need as a family who are nursing our mum at the end stage of life. I will not allow it.
Visited Chronic Obstructive Pulmonary Disease on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Good morning, Firstly the team would like to apologise for the delay in responding to your serious concern. This is a result of issues with the NHS Website and not a reflection of the importance afforded to your concern here at the Trust. We would like to apologise that you have found it necessary to raise concerns about your mums care and treatment at such a difficult time for you all. We would like to be able to talk to you about this. If you would like to and feel able to do this, please contact patientexperienceandedi@sthk.nhs.uk and one of the team will be able to help you. Take care
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Review titled Fantastic staff and level of care
Rated 5 stars out of 5
by David Murphy - Posted on 26 February 2024
My mother was recently admitted to Whiston Hospital I would like to say a massive thanks to the Doctor's, Nurses and all staff from ward 3d for their professionalism and the level of care they provided to my mother. They are a credit to themselves and the NHS. All the staff were fantastic but there was one Nurse in particular who was outstanding. Apparently I can't say whether it was a Male or female etc in this review but the person in question was foreign and even though they were constantly busy juggling ten things at once they were always smiling and polite and professional The NHS would crumble without people like this
Visited Gastrointestinal and Liver services on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Dear David, Sorry for the delay in responding to your email, this has been due to an issue with the NHS website. Thank you for taking the time to provide feedback on behalf of your mum who was recently admitted to ward 3D. We are pleased that your mum has had a positive experience and your mum felt safe and well cared for. We are very proud of our staff here at the Trust. The team will forward your feedback to the ward manager so she can share the great feedback with the team. Wishing your mum well with her ongoing recovery.
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Review titled Very helpful staff
Rated 5 stars out of 5
by Victoria Bishop - Posted on 01 March 2024
I took my daughter to A and E with burns on her legs from a hot cup of tea. The nurse practitioner who cared for her was brilliant! Really caring and put my anxious daughter at ease.
Visited Accident and emergency services on February 2024
Review titled Whiston Hospital
Replied on 13 March 2024
Hi Victoria, Thank you for taking the time to provide your feedback following your recent attendance with your daughter to the Emergency Department. We are pleased to hear that you had such a positive experience and the staff were able to put your daughter at ease. We will ensure this is shared with the team who will be delighted to receive your feedback. Wishing your daughter a speedy recovery! Take care, Patient Experience and Inclusion team
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Review titled Amazing doctor phoebe cross
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
After having not the greatest experience of almost turning into a fish due allergic reaction ,the service from whiston was amazing especially from this doctor , so polite,calm,caring . She was amazing everything a doctor should be .thank you
Visited Accident and emergency services on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Good morning, Thank you for taking the time to provide feedback on your recent experience in ED. You must have been very frightened . we are pleased that despite this scary experience you felt that you were safe and well looked after. We will ensure that your feedback is forwarded to the team that looked after you. Wishing you speedy recovery and well with any future treatment that you may require as a result.
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Review titled Amazing staff
Rated 5 stars out of 5
by Laura grace - Posted on 26 February 2024
Huge thankyou to the amazing staff that looked after my daughter and myself today. Greatful for our NHS and the amazing people that work at this hospital.
Visited Children's & Adolescent Services on February 2024
Review titled Whiston Hospital
Replied on 07 March 2024
Dear Laura, Sorry for the delay in responding to your email, this has been due to an issue with the NHS website. Thank you for taking the time to provide feedback on behalf of your daughter who was recently admitted to Whiston hospital. We are pleased that your daughter has had a positive experience. The team would like to forward your feedback to the relevant team so it can be shared with the rest of the team, but you haven't mentioned which Department that your daughter visited. If you would like us to do this, please contact patientexperienceandedi@sthk.nhs.uk and let us know. Wishing your daughter a good recovery.
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Review titled Amazing and outstanding!
Rated 5 stars out of 5
by nicola - Posted on 03 April 2024
My mum who is 80 recently fell and broke her hip, this happened on a Saturday night therefore we did have a little wait for the ambulance, totally understandable. When the paramedics arrived, who I must say were 2 lovely ladies, very caring and sensitive towards my mum, nothing was too much trouble and tried to reassure mum that she would be ok, we got to Whiston at about 5.30am on the Sunday Morning, mum was x-rayed and we had spoken with a doctor within the hour due to how busy A&E was i did think this was outstanding. Once it was confirmed her hip was broken we were straight to a ward. Mum was put on 3Alpha and what can I say regards staff on here, they were all amazing from the Doctors, Nurses too HCA's and also the Student Nurses and Therapy Team nothing was to much trouble for them. Mum suffered from Post Operative delirium which I have never witnessed before, but they were all so reassuring and supportive with me saying this was completely normal, not only did they look after and care for mum they also reassured me! I cannot thank them all enough! Mum has since been transferred to Newton Cottage for rehabilitation and team of amazing and patient focused people every single one of them are worth there weight in gold............thankyou so much for everything.
Visited Orthopaedics on February 2024
Review titled Whiston Hospital
Replied on 03 April 2024
Hi Nicola, Thank you for taking the time to provide your feedback, following your mum’s recent admission. We are pleased to hear that you are happy with the way staff cared for your mum and was there to support you as well. We will ensure that this is shared with all of the relevant teams, who will be delighted to receive your feedback. Wishing your mum a speedy recovery, Patient Experience & Inclusion Team
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Review titled Great Accident Emergency
Rated 5 stars out of 5
by Agnes Jones - Posted on 10 January 2024
Would like to thank Paramedics who looked after me when taking me to hospital. Would like to thank the nurses and doctors on A A U bay four for their kindness and support when treating me what a wonderful department.
Visited Accident and emergency services on January 2024
Review titled Whiston Hospital
Replied on 11 January 2024
Hi Agnes, thank you for taking the time to provide feedback on your recent experience in the Emergency Department, it is much appreciated. We are pleased that your experience was positive and you felt supported during your treatment. We will share your feedback with ED. Wishing you a speedy recovery.
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Review titled Superb
Rated 5 stars out of 5
by NEIL CONNOLLY - Posted on 25 January 2024
After visting outpatients on the 19th of Jan I was informed my operation would tkae place on Tue 23rd . However I was phoned on the 22nd to see if I could go in then. I gladly accepted. The care I recived from everyone from ward 3b to the surgoens was first class. One thing I did notice was how the nurses went out of their to make me feel at ease .
Visited Orthopaedics on January 2024
Review titled Whiston Hospital
Replied on 26 January 2024
Hello Neil, Thank you for taking the time to provide your feedback following your recent surgery. We are pleased to hear that you had a positive experience. We will share your feedback with the team that looked after you and wish you a speedy recovery.
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Review titled Disappointing
Rated 1 star out of 5
by Jennifer - Posted on 29 January 2024
Visited with 7 year old with severe pain to the ear, walk in sent us to A&E as would not be seen there before closing, due to the wait time when we arrived. Booked in with 4 families ahead of us in the waiting room, triage took approx 30 mins which was odd as there were numerous nurses huddled around the nurses station. Triage then became quicker as more patients arrived. Obs were taken in waiting room by a student nurse, then after 5 mins a qualified nurse took him through to re do obs as his heart rate was to be checked again, but noted as "ok" after being asked if he was an active child. Pain relief was given to help with pain during the wait, this took 1 hour, I was then told the wait was 3 hours. The waiting room became a lot busier and it became obvious he moved down the priority list as people arrived later and were seen ahead of him. The main issue I have with the experience, is that, 2 hours later, a nurse came to the waiting room and announced "ladies and gentlemen the wait is now 7 hours" gave a long pause then said "sorry" shrugging her shoulders, turned away and walked back to the nurse station. It was the tone in the message delivery that struck me the most, it was communicated in such a rude manner, I was quite taken aback by it, could have been handled far better. I checked where we were on the waiting list and was told that there were 9 patients ahead of him, it was clear that everyone who arrived much later were going to be seen ahead of him. I wouldn't have expected a child crying for 3 hours with extreme pain would be classed as a low priority, but your records will show if this was justified. Rather than wait for 10 hours in total which I was told would be the case, I made judgement to care for him myself, at home, rather than sit in a waiting room all night trying to bear the pain. When I advised the nurse I would be leaving the queue she said to "bring him back if he gets worse" - what a bizarre thing to say, I don't know how much worse ear pain needs to be, in order to warrant a doctor to look at it? Needless to say, taking him back would have been pointless. Whilst I appreciate patients are grouped in order of priority, had we have been seen by a doctor during a period of a low number of patients waiting, before the department became extremely busy, I may have felt satisfied. But to be told you have a further 7 hours to wait after already being in a queue to see a doctor for 3 hours, I feel is appalling. Maybe we were just unlucky with the timing, but in order to improve, I would suggest the staff are trained to communicate with patients in a less condescending manner as this could cause conflict. I accept departments being busy, and feel it's fair enough to wait your turn (within reason), however, I continue to question how patients are prioritised. What I struggle to accept, is rudeness, and this is what has made me feel the need to write this review, it needs addressing in order for you to improve.
Visited Accident and emergency services on January 2024
Review titled Whiston Hospital
Replied on 01 February 2024
Hi Jennifer, Thank you for taking the time to provide feedback following your sons recent attendance to the Emergency Department. We are really sorry to hear of your concerns and would like to look into this further for you. If you could please contact the Patient Experience & Inclusion Team - patientexperienceandedi@sthk.nhs.uk and provide your sons details (name, address, DOB) and your contact details. We will look into this for you. Best wishes, Patient Experience and Inclusion Team
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Review titled Great Practice
Rated 5 stars out of 5
by NEIL CONNOLLY - Posted on 20 January 2024
First class care from everyone realy made to feel at ease ny everyone from recepton onwards pity I can't name the Doctor or Nurses who saw me
Visited Orthopaedics on January 2024
Review titled Whiston Hospital
Replied on 22 January 2024
Hello Neil, Thank you for taking the time to provide your feedback following your recent attendance. We are pleased to hear that you had a positive experience. We would like to share your feedback with the team that looked after you, but you havent said which ward/department you have visited. If you could let the team know, we will do that for you. patientexperienceandedi.nhs.uk, wishing you a speedy recovery.
Information supplied by Mersey and West Lancashire Teaching Hospitals NHS Trust