Whipps Cross Hospital
Whipps Cross Road, London, E11 1NRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled The result of chronic underfunding
Rated 1 star out of 5
by Alice - Posted on 24 June 2024
We sought emergency care for an eye injury. The main reception and waiting area is in huge need of a refresh. The toilets in that area were dirty and unhygienic. The minor injuries unit where we were referred to had just one nurse staffing it and it was painfully slow. Despite the injury needing specialist attention by an ophthalmologist, the on-call doctor did not want to come in. We sought local optician help on the Sunday who said urgent care was needed. They called the hospital themselves, and again they said sorry no come back Monday morning. The eye emergency unit opens at 8.30am-4.30pm, with an hour off for lunch. If you have an eye emergency outside of that time, I guess you're on your own, as Moorfields don't accept walk-ins or referrals from Waltham Forest residents. I don't blame the people themselves, in fact I feel very sorry for them. They're doing their best with outdated facilities, skeleton staff and what looks like a strong culture of burn-out. I hope they get the funding they deserve to bring the care standards in line with the rest of the modern world, right now it's alarmingly bad.
Visited Accident and emergency services on June 2024
Review titled Whipps Cross Hospital
Replied on 04 July 2024
Dear Alice Thank you for the feedback about your experience at Whipps Cross Hospital. The contents of which have been noted and we apologise that your experience was below the standard expected. Your comments are valued and we will be sharing your feedback with the service, as it is important that they are made aware of concerns our patients have. There are ongoing Estate works at Whipps Cross Hospital and it is hoped that you will see a marked improvement in the future. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Delightful staff
Rated 5 stars out of 5
by Jean Atkinson - Posted on 04 June 2024
Every member of staff that I had contact with displayed excellent professional skills, kindness and were extremely caring. I was impressed with the level of care.
Visited Accident and emergency services on June 2024
Review titled Whipps Cross Hospital
Replied on 04 June 2024
Dear Jean Atkinson Thank you for sharing your feedback about the professionalism, kindness, and caring staff that you encountered when you attended Whipps Cross Hospital. We would like to share your comment and would appreciate if you could let us know which department you attended. You can send this information to us via email - bhnt.centralcomplaints@nhs.net, please include comment reference number: 1821726 when you make contact. We look forward to hearing from you. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Excellent experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
My mother recently broke her hip in London and was taken to Whipps Cross hospital and cared for on Conifer ward after surgery. I cannot compliment the staff on the ward enough. They were caring, reactive to changing needs and patient with my mother. I would particularly like to mention the sister who ran the ward during the day. It was clear she led by example, set the tone and care standards on the ward which were all excellent.
Visited Orthopaedics on June 2024
Review titled Whipps Cross Hospital
Replied on 04 July 2024
Dear Relative Thank you for taking the time to share feedback about the staff on Conifer Ward at Whipps Cross Hospital. We are pleased that your mother received patient centred care and that the staff were caring. We will ensure that this is shared with the staff, who we know will be happy to receive your positive comments about the care they provided. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Super experience
Rated 5 stars out of 5
by Maya - Posted on 04 June 2024
Today my daughter (19 months) had a blood test, and the team was amazing! I also left the labels at home, but they sorted out for us. Also the blood was taken without a teardrop! Extremely satisfied mum here!
Visited Children's & Adolescent Services on June 2024
Review titled Whipps Cross Hospital
Replied on 04 June 2024
Dear Maya Your positive comment about your daughter's experience at Whipps Cross Hospital, is greatly appreciated and we are pleased that the service received was exemplary. We will ensure that your feedback is shared with the team. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Ear treatment
Rated 1 star out of 5
by Dominic - Posted on 23 June 2024
I went to the 23/06/24 A&E because I have an era infection and was told by the GP to A& i had to get someone to take me because I can't hear anything I was triage sent home and told someone will call me on the same day at 13:30 it's is now 15:00 I'm still waiting can say I'm surprised
Visited Accident and emergency services on June 2024
Review titled Whipps Cross Hospital
Replied on 04 July 2024
Dear Dominic Thank you for your feedback. We are sorry to learn that there was a delay in you being contacted by the service at Whipps Cross Hospital. We do hope that you were eventually contacted, albeit delayed. However, if this is not the case, may we suggest that you contact the PALS team at Whipps Cross Hospital who will be able to support you further and liaise with service on your behalf. PALS can be contacted on Tel. No. 020 535 6438 or via email to wxpals.bartshealth@nhs.net; kindly quote Comment reference number: 1831542, when making contact and note that you will be asked for your personal details to aid their enquiries. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Worst A&E ever
by Anonymous - Posted on 11 May 2024
I was in a car accident and taken to this a&e in an ambulance and waited for 10 hours total even though I was in a head impact accident and had glass all over me. Genuinely never waited anywhere that long to be seen. Not only that the doctor who did see me was quite ignorant and did not do a full body check despite me saying I was in a car accident although I had another lovely doctor come and examine me. The reception nurses are rude and said I was low priority and for that I waited from 8:30pm to 4am to be seen and when I was seen the first doctor just wiped me down with water and no checks. I will never be coming to this hospital again and I don’t recommend any one else to. Quite a few people had left because of how long the wait time is. It’s ridiculous.
Visited Accident and emergency services on May 2024
Review titled Whipps Cross Hospital
Replied on 30 May 2024
Dear patient Thank you for taking time to contact us with feedback following your visit to Whipps Cross Hospital. We were very disappointed to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concern you have raised and provide feedback as appropriate. Should you wish for this to happen, please liaise with the PALS Team on site who will be happy to assist you further. They can be contacted on Tel. No 0208 535 6438 or via email to wxpals.bartshealth@nhs.net
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Review titled Wonderful lady
Rated 5 stars out of 5
by Miss lovely - Posted on 17 May 2024
I have met today with F/C midwife from book in clinic. Wonderful lady that took care of me. She welcomed me and explained everything that she was doing. She has gone through the mountain of paper work and done an amazing job. She was well organised and had done my file orderly can not fault any bit. Thanks again Florence and Whipscross maternity. Been in Whipscross maternity before and everone was Wonderful.
Visited Maternity services on May 2024
Review titled Whipps Cross Hospital
Replied on 30 May 2024
Dear Miss Lovely, Thank you very much for taking the time to provide such positive feedback about the care you received at Whipps Cross Hospital. We will ensure this is shared with the team who will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Excellent Service
Rated 5 stars out of 5
by Mary Claire - Posted on 31 May 2024
Thank you all to the Magnetic Resonance Imaging Team/Staff at Whipps Cross Hospital. Today, my 11 years old daughter had her appointment. We turned up at 15:40 pm thinking she was booked at 15:45 pm. When the receptionist checked the booking time, it was actually 14:45 pm!! It was so foolish of me, as a mother, my hearts sinks to the floor, I could not breath. We have waited some kind of investigative scans/procedures since January. I have explained to the two receptionists if they could kindly asked if any possibility to fit my daughter's scan today, we can wait until they are able to do so. Her symptoms are worrying, and as a family we are so stress, it affects immensely her well-being and confidence in school. The two receptionists have tried, first offering to be re-schedule at the earliest possible time and afterwards they have directly approached one of the staff inside if they could fit it my daughter. After 5 tensed mins, a helpful young lad staff came out to the reception took the booking appoinment letter and only 5 mins, two staffs (a young lady and mature male staff) called us in. They made us (my daughter and husband) feel at ease. Explained all the procedures clearly. I was with my daughter throughout the entire 15-20mins scan, very reassuring. Those staffs are polite and courteous. The area is clean and organised. Everyone we encountered are all excellent. From the kind and open-minded receptionists, helpful young lad asking his collegues for help if they can fit in my daughter's scan, the two lovely staffs took us inside. Often we heard so many bad and horrible experiences in our local hospital. Rarely we acknowledge and heard the positive ones. Overall, we have superb experiences so far from Whipss Whipps Hospital. Bless you all and our NHS. Thank You Very Much For All Your Hard Work!!!
Visited Diagnostic Imaging on May 2024
Review titled Whipps Cross Hospital
Replied on 03 June 2024
Dear Marie Claire Thank you for taking the time to share such positive feedback about your family's experience at Whipps Cross Hospital. We are pleased that staff did their best, your daughter was seen and, in your words, the service received from the Magnetic Resonance Imaging Team/Staff was excellent. We will ensure that your kind words are shared with the team who we know will be happy to learn that you were satisfied with their service. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Victory ward
Rated 4 stars out of 5
by Castells - Posted on 26 August 2024
there are some bad apples, with bad attitudes sure; who would struggle to get a job collecting Sainsbury's trolleys but omg 90% of the staff blow my mind, what they do is incredible, with love, care and humour. They all deserve an mbe , absolutely amazing. it takes a very special person, thank you
Visited Don't know on May 2024
Whipps Cross Hospital has not yet replied.
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Review titled Exemplary gastroenterology service
Rated 5 stars out of 5
by Rod S - Posted on 24 April 2024
I have been in the care of Whipps Cross Gastroenterology for about 18 years from when I was first diagnosed with colitis. Throughout this time, my routine check-ups, periodic surveillance, and ad hoc care have always been exemplary. The nature of my condition means I could experience debilitating symptoms very suddenly, but I know I'm only an email or a phone call away from accessing their timely and reassuring advice if my condition flares. The consultants provide a very caring and timely service. Nothing is too much trouble. Thanks to you all in the Gastroenterology department. Your excellent care has made living with this condition easier. The very best of the NHS.
Visited Gastrointestinal and Liver services on April 2024
Review titled Whipps Cross Hospital
Replied on 24 April 2024
Dear Rod S Thank you for taking the time to share such positive feedback about the Gastroenterology Department at Whipps Cross Hospital. It is heartening to learn that the service provided by the team has been exemplary, and that you receive continuous excellent care. We will ensure that your kind words are shared with the department. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust